Transcy: AI Language Translate
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This app is great, when it does what it is supposed to. EVERY WEEK I have to contact customer support as the app. The issue is the same every week. I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that. I send them images, videos etc. They go away for a few hours and come back saying there is no issue and to clear my cookies. This is unacceptable as my customers will be experiencing the same issues. The customer support is horrible. PLEASE SORT IT OUT!! This app has such potential.
Hi Matthew, Here's Brian and we're deeply sorry for this inconvenience causing to your experience In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. Unfortunately we're unable to reproduce this kind of bug and it's showing properly from our site, also we have seen that the main reason is coming from cache's market from market setting and we have updated the data to be compatible between market setting and our app, however it's still happening from our end, so to investigate deeper, we need to directly recheck from your site via teamviewer We have seen that one of our colleagues is reaching out you, please let him know if you need further support Regards, Brian Transcy by OneCommerce
I wanted to be able to give customers or shoppers the ability to browse the website in their own language or currency. Being able to translate the website to one's own language helps to increase your market size aka who you will be able to sell to and make more revenue as well as solve their problems. I didn't want language or currency to be a factor in not making a purchase. So I went ahead and searched language translation apps for Shopify. At first it was a bit confusing on how to make all the translations go through, but after a week and a half of going back and forth with the customer support team, I was able to make my vision into a reality. The customer support team is super friendly, helpful, fast to respond, as well as there to support even during my time to sleep at night! Highly recommend.
Hi Armoured, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
very happy with the customer service very professional and helpful very fast replay and always available
Hi ERIAND, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce
this is my first time using this app. Polaris was very helpful! Great customer support! I am excited to use this app.
Hi Bridgette, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
Highly recommended! Transcy is a game-changer for language translation, and their customer support is simply amazing. The app's translations are accurate and cover a wide range of languages, making it a go-to for my communication needs. What really impressed me was their customer support. Quick, helpful, and dedicated, they resolved my query in no time. Transcy and its exceptional support have won me over completely!
Hi Sylvia, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce
so great help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Etiq, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce
I have found this to be the most exceptional translation app I've ever used. Its user-friendly interface, coupled with a wide range of customizable switcher options, truly sets it apart. Great support team to provide assistance.
Hi Michel, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce
Easy to use, pricing is correct, very quick and effective customer service team. I've switched from another app for a few months and I've been satisfied since then.
Hi Agnes, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce
Very happy with everything. This app is very Easy to use... Overall 5 stars, good support kaity very helpful.
Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
Customer service is nice and fast! I had a couple of issues translating some stuff but the staff is really helpful.
Hi Andres, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce
I would like to express my heartfelt thanks to Charlotte. After installing the app, I was unsure how to set it up. However, Charlotte was incredibly patient and helped me through the setup process. Though I haven't had the chance to fully test out the app's functionality yet, the level of customer service I received was absolutely top-notch. Charlotte's helpful and patient demeanor earns a full 100/100 from me. Exceptional service like this definitely instills confidence for the user experience ahead.
Hi Jimmy, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
Great support from Lewis and his colleagues . They embedded the lingual switcher in on another place that was more confienant for me. The support team reacts ferry fast and that is one of the most important things for me.
Hi Peter, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce
The support for this app is actually really amazing. They were able to assist me with all queries immediately via chat, helping adjust things and getting everything set up so that the app performs perfectly on my store. Big shout out to Giselle who is amazing and the tech team who assist her.
Hi Eliza, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce
Violette vom Kundensupport-Team hat eine großartige Arbeit in unserem Webshop geleistet. Sie hat den Schalter eingebettet, während das System einen Fehler hatte. Sie und ihr technisches Team haben es geschafft, die Aufgabe zu erledigen. Sie war sehr freundlich und äußerst hilfsbereit. Ich musste die Arbeit schnell erledigen und sie hat mir sofort geholfen. Ihr Chat-Service ist erstaunlich und immer innerhalb einer Minute verfügbar. Ich bin glücklich, mit Transcy für unseren internationalen Shop zusammenzuarbeiten. Wir versenden schnell und viel weltweit und innerhalb Europas, daher ist es wichtig, dass alles ordnungsgemäß funktioniert!!!
Hi Robert, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
Very impressive plugin with tons of good functionalities that help to give the end-user a better user experience! In addition, the support team is very helpful with both fast replies and great advice and help with any issue!
Hi Noah, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
AWESOME APP!!! THEY HAVE A QUICK AND EFFECTIVE SUPPORT! THANK YOU FANNY!!! I GOT QUICK HELP!!! SO GOOD!
Hi Hassan, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce
schnelle und perfekte auf den Punkt gebrachte Hilfe es ist alles zur besten Zufriedenheit. Kann ich nur weiterempfehlen
Hi Alessio, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce
Great app! Great support! The application covers our needs by 1000%, and lightning-fast support resolves all issues very quickly.
Hi Tatiana, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
after trying many translation apps, i finally find this app and it's perfect for multilingual websites like mine. it translates the whole website automatically with the option to edit translations manually. also, great support team. they reply and solve issues instantly.
Hi Haya, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce
Support managed by Harwin. Quick and precise! Exactly the kind of support you are looking for when doing adjustments.
Hi Alex, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce
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