Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,910
chart
#1,187
All reviews
Rating Breakdown
Review RSS Feed
Nov. 20, 2022
I have just started using this app for my store , it's User-friendly, quick support is available and functionality looks pretty good and accurate.
Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce
Nov. 17, 2022
Pas encore beaucoup utilisé l'app, mais le support est top ! Et l'application semble fonctionnel et très professionnelle
Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce
Nov. 17, 2022
It looks like a really good app, I will have a chance to finalise my judgement in the coming days. The customer service I can already say is really good and quality. I had a problem and Amber helped me with patience and professionality, thank you very much
Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce
Nov. 11, 2022
J'aime bien l'interface de l'application qui est très intuitif. Le SAV répond assez vite. Jusque là je n'ai pas eu de soucis avec l'app
Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
Nov. 10, 2022
working well, fast and the supporting team is very helpful, Arabic translation is good and clear. so thank you.
Hi Mostafa, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
Nov. 9, 2022
Great support! Works very well for the price. Fanny and Liz were very helpful setting me up. Only downside is that you need the top package to replace your logo.
Hi there, Here's Kane from Transcy. Thanks for your feedback and we will try to improve our app to reach more your expectation More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce
Nov. 9, 2022
Originaire de France, je viens de créer mon e-commerce sur Shopify et il me fallait un moyen pour faire la traduction et la conversion monétaire. Aux vues des avis, Transcy semble être une très bonne solution. A voir sur le long terme. Merci à Vani pour le support
Hi there, Here's Jena from Transcy. Thank you so much for your review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce
Nov. 6, 2022
The app itself is really great. The customer support seems 24/7 with little wait time. The only big issue I have had was trying to set it up. I wanted 5 languages and 5 currencys. I had over 1000 products. The changes I was trying to make in the backend were not showing in the backend but were showing on the website, but I did not know that at the time. It was really frustrating. It wasn't a cache issue, it was just the app not updating backend, so you never knew if you set it up correctly. They said they know about it and are trying to fix it. So the set up for me was not a good experience otherwise I would give it a 5.
Hi Shane, This is Patrick from Transcy. Thanks for your feedback As we have seen that one of my colleagues is following your case, please let them know if you need further support Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce
Nov. 6, 2022
The only problem is that it translates EVERYTHING even your product's name which really sucks. Because if you want to keep your product's name the same you'll need to upgrade to the premium plan so... But overall it's a good translator.
Hi David, I'm Levi from Transcy. It sounds like you had a good time with us. To keep your product name as your default language, you can consider to use Glossary function, so you can consider to upgrade your plan as Growth plan to use it Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Levi Transcy by OneCommerce
Nov. 23, 2022
il s'améliore vite et le service client est impeccable . Il reste juste quelques bugs à fixer avec les applications tierces.
Hi David, Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Justin Transcy by OneCommerce
Nov. 2, 2022
Fast customer support by Harwin. Helpful and straight to the point. Would love it if it was sync with the translation app of Shopify without paying an extra. Good product.
Hi there, This is Kieran from Transcy. Thanks for your review I would like to appreciate your feedback and we will take it into consideration. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
Nov. 2, 2022
We needed some support and the problem was promptly solved. Both support employees we talked to were professional and friendly. Thank you.
Hi Manoel, I'm Levi from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Levi Transcy by OneCommerce
Oct. 30, 2022
I use this help to help me add a second language to my website. Customer support is always able to help you. I don't like that it does automatically the 3rd party apps and you're not able to edit them. Other than that, I am satisfied with the experience so far.
Hi there, I'm Levi from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. For your feedback about the translation quality by third party app, we will seriously note your point and try to find the better way to improve the translation quality Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Levi Transcy by OneCommerce
Oct. 27, 2022
The app is a bit complicated, but the support is outstanding, just install it and don't think about a thing!
Hi there, I'm Bellamy from Transcy. We would like to thank for your review Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce
Oct. 19, 2022
Overall the service is super smart and makes webshops in multiple languages possible and affordable for small and medium sized companies. Bugs and weird translations now and then makes it crucial that the pages are reviewed quite often which takes time. However it has been easy and very fast to get in contact with the support team and get the things fixed quickly.
Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce
Oct. 12, 2022
Good app, very kind customer service. But not the app for me. Unfortunately there is no function to translate the standard shopify e-mails.
Hi there, Here's Oriana from Transcy. Thank you so much for comments Based on your concern as Shopify email translation, this function is not yet at the moment, however we have noted this point and we can assure you that our dev team will surely consider it in future releases In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
Oct. 9, 2022
Il signor lee del custode care è stato bravissimo nel risolvere i problemi riscontrati. L' app funziona bene ed è customizzabile in base alle mie esigenze.
Hi MICHAEL, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
Sept. 27, 2022
Translation into Norwegian. Language is not perfect, but the app is easy to use and quick to setup.
Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
Sept. 22, 2022
Very happy with the customer service. When i can not find some things, the customer service is fast to help me. But only sometimes i can not find a text i want to edit or translate.
Hi Max, This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us In relation to your concern "But only sometimes i can not find a text i want to edit or translate", in case you did not find it, please contact us immediately for further check Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Shirina Transcy by OneCommerce
Sept. 15, 2022
I like it with at least 4 stars grade. Takes no time to setup, very nice app for multi-market! 1 star to confirm with customers feedback!
Hi there, I'm Frederick from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Frederick Transcy by OneCommerce