Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,552
chart
#451
All reviews
Review RSS Feed
Jan. 4, 2023
What a great app and great customer service. Very easy to install and set up. As a small charity in the UK serving families with disabled children this will help us help even more families where their first language is not English. The app is easy to use, a couple of little quirks but the live chat is so responsive to help when you are not sure. The number of 5 star reviews say it all
Hi there, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce
Jan. 3, 2023
This is very easy to set up and support help was really smooth, replied fast and did great job for us!
Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
Jan. 2, 2023
I have had the pleasure of speaking to Eloise tonight. Eloise reached out to me first addressing an issue I had (I have never tried that from a customer service before!), and help me with that plus extra. I became really happy and she saved my night. Thank you for the best service! :-)
Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce
Jan. 2, 2023
Customer service was very helpful and patient with troubleshooting to get my store set up and the products partially translated based on the maximum number provided in my selected plan. I'm still exploring the app and different options but wanted to leave feedback now per customer services request.
Hi Tonya, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
Jan. 2, 2023
These guys are amazing. They helped with the install - ran into a few minor issues and fixed them so fast that I was amazed. The app works better than our old one and they customer service is A1. 5 star from me!
Hi Michal, I'm Frederick from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Frederick Transcy by OneCommerce
Jan. 2, 2023
I'm giving this 5 starts but keep the following in mind: 1. I just started using this less than an hour ago and I received a proactive support, which I have to admit was very good. 2. I cannot guarantee this great support will continue beyond my review because I just started using this app; so of course they are incentivicing me to make a review quite early on. 3. If this app continues to provide a great support, Eloise was the person who took care of my first interaction and she was great :)
Hi Marcello, I'm Levi from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Levi Transcy by OneCommerce
Jan. 2, 2023
First of all, great app. But the best part is the support team! Since it is difficult in the first part to setup a multi-lang store, they will help you with absolutely everything in little to no time. Found it amazing working with them!
Hi Ton, Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Justin Transcy by OneCommerce
Dec. 30, 2022
App works great, but the support is even better. They helped customize it on my store and adjust all the settings to make sure it worked great! Wilson and his team were wonderful!
Hi David, My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Kelly Transcy by OneCommerce
Dec. 29, 2022
Amazing support, fast and helpfull! Recommend this app, easy and fast translated. Also you easy can change something if you want.
Hi Zoriana, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce
Dec. 28, 2022
The customer service is BOMB! Literally helped with all my questions, quickly corrected all my issues, and even gave me some extra insight! very patient and works extremely fast! as a business owner, I greatly appreciate this!!!! Time is the most expensive thing!
Hi Amir, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce
Dec. 8, 2025
Super good app, and very good support,
Hi Wendy, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce
Dec. 27, 2022
Just Installed it and it seems a great app and easy to use, migrating my current translations now and tweaking some settings. will update the review once finished. great customer support by the way
Hi Max, Here's Scott from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Scott Transcy by OneCommerce
Dec. 24, 2022
This software is great and frees me from tedious translation. Its translations are automatic and saved, which is beneficial for multilingual SEO. The service staff is very patient, even if I don't know the settings, she helps me set them up remotely, which is great.
Hi Jinlong, My name's Kelly from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Kelly Transcy by OneCommerce
Dec. 24, 2022
Great app and Really good customer service, they came to suggest me some advice for my shop and help me, they take 1 second to respond you can count on them ! Special thanks to Nancy :)
Hi Warren, Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Emma Transcy by OneCommerce
Dec. 24, 2022
very practical app and very helpful team especially serenaa thank you for your fast responses, and guiding us!! The team helped me with all the steps to setup the language and the currency of my store.
Hi there, This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Shirina Transcy by OneCommerce
Dec. 22, 2022
I was supported by Alene and she is great at her job, very responsive respectful and friendly I was satisfied and perfectly had my solution I was seeking for
Hi Abdallah, This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Jolie Transcy by OneCommerce
Dec. 22, 2022
Very bad app and it is not working properly , broke 10 time for one week .Big problem for me and lost a lot of customers !!! NOT working good !!! Last time i had a lot of people contacting me to complain about the language problem !
Hi Miroslav, This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app Regarding to your issue, because you uninstalled our app already so it's hard for us to check and reproduce the bug further, so please consider to reinstall our app and let us have a chance to support you with the highest priority. We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support. Regards, Anna Transcy by OneCommerce
Dec. 22, 2022
Nutze es in allen meinen Shops. Vor allem bei Problemen ist der Support sehr schnell und löst diese sofort.
Hi Sebastian, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce
Dec. 22, 2022
Customer service is very good and initiative. I think it's very important. I just search for it and test it.
Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce
Dec. 20, 2022
Hervorragender Kundendienst. Simultan wurde mir bei der Installierung geholfen und schlussendlich konnte ich die App in nur 30 Minuten nutzen. Kann ich nur sehr empfehlen!
Hi Samuel, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce