All reviews

Rating Breakdown

  • 5
    92% (5,462 ratings)
  • 4
    5% (267 ratings)
  • 3
    1% (43 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (124 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 15, 2023

support helps me to fix my problems in few minutes ! support helps me to fix my problems in few minutes !

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Clement, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Feb. 15, 2023

great support , especially emma , she was a great savior. and i hope they add the ability to export po files

Store

طاف

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Feb. 15, 2023

very helpful app and communicative company. Especially, Iris did a wonderful job for helping me out. absolutely recommend this app. It helps a lot ~

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Hee, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Feb. 15, 2023

great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !great !

Store

samsbly

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi JONGHYUN, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Feb. 14, 2023

Left too early I had some questions to ask him

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Nassim, This is David from Transcy As you said that "Left too early I had some questions to ask him", we seem not to catch your point, please explain it more details for further support. We have seen that one of my colleague is supporting your case, please let them know if you need further support Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, David Transcy by OneCommerce

5 / 5 Share

Feb. 14, 2023

you can set it up very easily and it appears right away. the customer support is AA+ amazing assist. you have to try it if you wanna go global

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Feb. 14, 2023

Best support I've ever seen! Fromm zero to hero in my web translation. Biggest thanks to specialist Vani from OneCommerce ❤️

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Feb. 13, 2023

Very fast assistance, Shen in particular gave me suggestions based on my store and helped me carry them out.

Store

dabloo

Using app

2 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Feb. 13, 2023

I have used several translation apps and I find this one quite good. The support is fantastic, helping you to improve your shop.

Using app

9 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Feb. 13, 2023

so far tested literally all major translation software out there. 1. features, customization, functionality, all excellent 2. customer support, the best I have seen, very prompt 3. supports markets > very important 3. best price all round. auto-translate all languages. no charge credits per translation. 4. Great easy to use UI and very straight forward to use. Small downside is to be ready to spend 20 dollars a month. but if you want multiple languages with unlimited translation with currency and all the best UI customization with best support, it's worth the money.

Store

TMINION

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

Feb. 28, 2023

Very helpful, thanks again Harwin and Serenaa for your attention and reliable help. You fixed my trouble. Thanks. Today I've asked for the support help again in a complicated manner, but Tee and Annie were amazing. It took a long time and much research to fix the issue, but they have been of an exemplary attention and professionalism for helping me fix it. Thank you ladies, thank you very much

Using app

About 2 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

Feb. 13, 2023

It was a good app..its easy to set up. And the customer service is awesome. They are available at any time and respond very fast...

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Marwan, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Feb. 12, 2023

Excellent Service… Un vrai 5 étoiles + ils sont très patients et professionnel, ils nous aident dans les moindres détaillés, ils ne nous laissent pas tomber. MERCI !!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Yannick, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Feb. 12, 2023

very very nice combined all the features in a single application and also enable you to make the currency.I wish the price policy to be like this in the future.

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ayşe, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Feb. 12, 2023

Der Kundensupport ist sehr hilfreich! Die App ist auch sehr gut da sie simpel gestaltelt einfach zu bedienen und Gratis sein kann.

Store

Phoney

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Emirkan, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Feb. 12, 2023

I had trouble finding the location of the announcement text inside of Transcy. Annie was very patient and helped me locate and translate it. As always, I appreciate Transcy's customer service a lot. Thanks!

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi Jeo, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Feb. 12, 2023

they have a fast and quite helpful support. they don't leave you until they solve all your request. Amazing and highly recommended :)

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Vector, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Feb. 12, 2023

A very good and reliable app even the support is helpful and responds fast. Would recommend it 10/10 times.

Store

Valent

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi Mark, Here's Scott from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Scott Transcy by OneCommerce

5 / 5 Share

Feb. 11, 2023

Great app so far with amazing support. I really appreciate the help from Nim, Lewis and Tee especially.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Abdulhameed, This is Enzo from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Enzo Transcy by OneCommerce

1 / 5 Share

Feb. 10, 2023

Offre gratuite non valable si la boutique est ouverte depuis plus de 60 jours. Aucune informations concernant cette condition, obligé de payé ! Je ne recommande pas

Using app

1 minute

Total reviews

1

Average rating

1.0

Developer Reply

Hi Kevin, This is Ruby and we sincerely apologize for this inconvenience causing to your experience In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Ruby Transcy by OneCommerce