Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,918
chart
#1,192
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Oct. 27, 2020
404 Error on another language, it's not working at all, I will uninstall it now, I don't like this one
Hi there, My name is Petey from Transcy - Translate Language and Convert Currency Customer Support Team and we are so sorry for the bad experience recently. For 404 error when changing to another language you mentioned in the review, that is a known issue from Shopify side and you can fix it by youself via article link https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-switcher-and-its-a-bug-55khsv/ However, to make sure everything work fine on your store, I will help you check and fix it directly on your store. Could you please help me re-install it and give me a chance to help you out? Looking forward to hear from you soonest. Best Regards, Petey
Oct. 23, 2020
I literally wasted about two hours of my time. I want to translate my site into Arabic, but unfortunately the conversation was a waste of time because the employee did not answer my questions in the first place. Every half hour he sends me a message and send me a link that has nothing to do with the question. In the end, I ask him to refer me to speak to another employee, and then he tells me please come back at work hours.
Hi there, Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused. Regarding to your concern, now we're so happy to inform you that we have released Premium function trial for FREE 7 DAYS for all users who're in Free plan or Starter plan. So you could feel free to experience all powerful functions such as Auto Translate, Translate 3rd Party Elements , Media Translate for FREE in 7 days. For more detail can be found with this link https://support.fireapps.io/en/article/could-i-test-out-all-premium-functions-in-7-days-for-free-on-transcy-x4sgie/ Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Raymond Transcy - Translate Language and Convert Currency
Sept. 2, 2020
I wish I could give -10 starts! I had the worst experience of my hole life with this app. 1) I installed it but obviously 2.000 words is not enough for a entire webpage 2) I tried to talk with CS and Andy let me waiting 1 hour to answer me 2 quick and simple questions about this the STARTER plan 3) I decided to buy it anyway... error... I've tried again... error.. I gave up! 4) I uninstalled the app 5) Surpriiiiiiise... I was charged twice! 6) I reinstalled the app, and surpriiiiiiise again: they were asking me to pay AGAIN. 3rd time! 7) I tried to talk AGAIN with Andy, and obviously he oriented me to pay again and then they will refund me (hope so)! 8) I payed and I started my translation... I thought 100.000 words were enough for my web. No, it's not! The translation got uncompleted. 9) THERE IS NO WAY TO UN-TRANSLATE SOME CONTENT AND RE-TRANSLATE YOUR WEB AGAIN. Once you translated something, even if you see you don't have more words and want to priorize another content, OBVIOUSLY they don't allow. YOU NEED TO UPGRADE your plan. Smart! 10) I uninstall the app and tried to reintall, AGAIN, to retranslate my page. Surpriiiiiiiiiiiiiise! They charged me again, because the app "don't memorize my previous payments" BUUUUUUT when I came back to dashboard........ is, the app memorised my last translation and I didn't have more words to use. UPGRADE OR UPGRADE! It's surreal, unbelievable, I will do advertising against this app until the last day of my life.
Hello Juliana, I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you. First of all, please be advised that Transcy uses Shopify payment system. The way this system works is when you had installed our app with a paid plan, uninstalled and then re-install again within the next 30-day, you need to approve the charge again, but it won't charge you again in real. Therefore, our agent already informed that you won't have to pay for the 2nd or 3rd time you approved the charge. Also you can check this statement with Shopify support team since they are in charge of issue billing. Secondly, if you get double/triple charge on your Shopify billing, please keep in mind that this is unexpected situation. Please do not worry, and we will refund the second/third charge for you without any hesitance. Also please check this article for more details: https://help.fireapps.io/en/articles/4237111-with-a-paid-plan-will-i-be-charged-again-when-doing-uninstall-and-re-install-transcy-app Next, you can translate any pages which are in your higher priority in case your available words are not enough for whole your store. Just simply choose which pages you want to translate, instead of translating all of them. Furthermore, when you choose "Translate all", our app will start translating all pages, and it will stop when your available words are not enough. The translation progress cannot be undo, and as a result, we highly recommend you to check, and estimate your website content before choosing which pages or all to be translated. You can get more information in this article: https://help.fireapps.io/en/articles/4240462-what-are-the-meaning-of-translated-words-and-available-words Last but not least, since we are having an active conversation, please feel free to reply back to me there. Regards, Kate
Aug. 12, 2020
Plan (which is not cheap) have 100,000 words to translate. It seems is a lot but their system counts the words of shopify design (which you dont need). And dont make mistakes! Because every moment you change something, the words counter runs. My 100,000 words ended in 3 languages and no blog, no big texts... actually I dont know how they ended. I think is not transparent. Not recommended!
Hi there, Here's Kate again. I am so sorry for the inconvenience causing to your experience. Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards, Kate Transcy - Translate Language and Convert Currency