Transtore ‑ Language Translate
Transtore: Shopify Language Translate & Currency Converter
Rating
4.7
feedback
752
chart
#1,758
All reviews
Review RSS Feed
Oct. 31, 2025
Said they would get me multiple languages, didn´t
Store
URMODS
Using app
About 1 year
Hi there, I sincerely apologize for any inconvenience you may have experienced. It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet. Sincerely, Transtore Team
Oct. 28, 2025
Claimed to give free premium, doesn´t work, doesn´t respond to emails.
Hi there, I sincerely apologize for any inconvenience you may have experienced. It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet. Sincerely, Transtore Team
Oct. 26, 2025
gracias a este app, me esta colocando OUT OF STOCK a todos mis productos aun contando con stock en mi tienda, GRACIAS!!!!!
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team
Oct. 9, 2025
listed as a free app, allows only 1 language for free. incorrectly advertised. others have listed with free plans available meaning 1 or 2 languages my be free but you have to pay for rest. this app is misleading customers to downloading
Oct. 1, 2025
Not satisfied at all, good for currencies. But No Glossary Section.
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team
Sept. 4, 2025
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team
Aug. 27, 2025
im here to change my review after 6 months of use.. im a website designer and i was using this app for 3 websites that i had made for my customers..The app developers did eror for the old customers to reinstall app and get block from publishing more than 1 languadge because this app was free and now they want us to charge for plan.. i lost also 1 day of work because of them..
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team
Aug. 19, 2025
The customer service team has not been helpful at all. The emails went back and forth without resolving my issue, and their app has a bug that they still haven’t given me a clear answer about. I sent them an email on Friday, and after just one weekend, they directly closed my ticket.
Hi there, We’re really sorry for the frustration here. We did follow up with you by email on a separate thread - because multiple tickets were opened, the conversation may have been split, which can make it easy to miss. Could you check your inbox for our latest message and reply there? We’re ready to continue assisting and get the app bug resolved for you. Thank you for giving us the chance to make this right. Regards, Transtore Team
July 18, 2025
Very disappointed that the app has changed its pricing and is now charging even loyal/legacy, long-term users. I signed up with the expectation of grandfathered access, but now I’m forced to pay. This is not how you reward loyal/legacy users. Avoid if you expect consistent pricing!
Thank you for your feedback, and we're truly sorry to hear about your disappointment. We want to reassure you that we greatly value our loyal and long-term users. While we’ve introduced paid plans, legacy users like yourself still enjoy several premium benefits for free under the new pricing structure. Over the past few years, we’ve provided continued access without charge, while consistently improving the app and releasing many valuable new features. As we move forward, these paid plans will help us grow faster and deliver even better experiences for all users. We hope you'll continue the journey with us and enjoy what’s to come. That said, your feedback is heard and appreciated — it helps us improve. Thank you for your support. Transtore Team
July 11, 2025
It's a really crappy app. The reviews must have been obtained through technological means. It can't translate anything, and there's no support. It wasted my whole day.
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Sincerely, Alex
June 10, 2025
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Regards, Transtore Team
April 24, 2025
It's hard to use. This app requires the installation of an extension, otherwise it cannot be translated
Nov. 3, 2024
Why do I have to have my store automatically translated, which makes no sense because I have a professional translation? please fix the problem!
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you. Sincerely, Alex
Oct. 20, 2024
Hi there, Since we did not receive any prior support requests regarding this issue before your review, we would appreciate it if you could re-install the app and allow us the opportunity to assist you. Thanks, Transtore Team
Oct. 19, 2024
IF POSSIBLE TO LEAVE THEM -1000000 STAR I WOULDNT MIND A COMPLETE MESSED UP TEAM AND PEOPLE they asked to have access to my store to fix their app , they gave themselves the permission to delete my professional translation and keep my website with no translation, and then using their lousy app for a very extremely weird translation that has no meaning what so ever!!!! THEY DELETED DATA FROM MY WEBSITE , I reported them to shopify , these people should not be trusted after i faced them with what they have done ,they stopped answering me and they just ignored all my emails I CAN NOT BELEIVE THAT APPS LIKE THESE ARE ALLOWED ON SHOPIFY !! they should be completely banned from shopify !!!!
Hi there, We sincerely apologize for the inconvenience caused and understand your frustration. After thoroughly investigating the issue, here's what happened: 1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated. 2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically. 3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand. We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future. Once again, we apologize and appreciate your understanding.
Oct. 3, 2024
Their app doesnt translate the current content which doesnt make sense. I have over 2000 products and cannot edit manually. This is their response when I contacted them, just to let you know before you download it. "If you've manually edited translated content or used an outdated translation app, you'll need to update the target language content manually when the default content changes. Our app prioritizes existing content, so auto-translation won't override your edits. Currently, our app doesn't offer a way to bulk-remove all content; you can only delete the entire target language, which will also delete all manually translated content." Stay away.
Hi there, Going global with internationalization is not an easy task and requires considerable time and effort. The Transtore app was developed to address this challenge using cutting-edge AI technology. However, as we discussed earlier, our AI never replaces existing content created by users like you. It’s challenging to distinguish 'old data' from what you genuinely want to retain. Ultimately, the decision on your desired content rests with you, not the AI. Sincerely, Transtore Team
Sept. 22, 2023
aucune rien ne fonctionne et j'ai pris le premium et télécharger chrome impossible de charger les langues qui m'intéressent Et aucune information simple bref j'espère que ce sera pas facture tous les mois merci
Good morning, We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you. Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures. Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly. Thank you for giving us the opportunity to help you.