Transtore ‑ Language Translate

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Regards, Transtore Team

Dear Meekeen store admin, We sincerely apologize for the inconvenience and frustration you experienced while using our app. We completely understand how concerning it must have been to still see leftover code and redirection behavior after uninstalling the app. We truly regret the negative experience this caused. Upon review, we noticed that we unfortunately did not receive any support ticket or direct message from you regarding the issue earlier, so we were unable to investigate and assist you in time. Could you please consider reinstalling the app so our team can properly check issue on your store? We would truly appreciate the opportunity to investigate the problem thoroughly and help resolve it for you as quickly as possible. Your feedback is very important to us, and we genuinely want to make things right. Best regards, Transtore Support Team

Hi Soolinen France store admin, We sincerely apologize for any inconvenience or frustration you experienced while using our app. Could you please try reinstalling the app so our team can continue checking and assisting you further? We would be more than happy to guide you step by step and provide prompt support throughout the setup process to ensure everything works properly on your store. We truly appreciate the opportunity to support you and improve your experience with the app. Best regards, Transtore Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you. Sincerely, Alex

Hi there, Since we did not receive any prior support requests regarding this issue before your review, we would appreciate it if you could re-install the app and allow us the opportunity to assist you. ​ Thanks, Transtore Team

Hi there, We sincerely apologize for the inconvenience caused and understand your frustration. After thoroughly investigating the issue, here's what happened: 1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated. 2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically. 3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand. We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future. Once again, we apologize and appreciate your understanding.

Hi there, Going global with internationalization is not an easy task and requires considerable time and effort. The Transtore app was developed to address this challenge using cutting-edge AI technology. However, as we discussed earlier, our AI never replaces existing content created by users like you. It’s challenging to distinguish 'old data' from what you genuinely want to retain. Ultimately, the decision on your desired content rests with you, not the AI. Sincerely, Transtore Team

Dear igadget store admin, We sincerely regret any confusion or frustration you may have experienced, and we appreciate the opportunity to address your concerns directly. We fully understand how important pricing transparency is, especially when you are evaluating whether a service meets your expectations. Please allow me to clarify how our current pricing structure is designed. I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. If you would be open to it, we would greatly appreciate the opportunity to review your specific case and ensure everything has been applied correctly. Please feel free to reply directly to this email, and we will be happy to assist you further. Best regards, Transtore Support Team

Good morning, We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you. Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures. Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly. Thank you for giving us the opportunity to help you.

Hi there, Our app utilizes the Theme App Extension provided by Shopify. Therefore, after uninstalling our app, there will be no residual code left on your store. Furthermore, upon a quick inspection of your store, we noticed that there are two language switchers, one from ConveryThis and another from Weglot, currently active on your store, rather than the one from our app. Since we haven't received any prior support requests regarding this issue before you left your review, if you suspect that any remnants of our app's code still exist on your store, please provide us with a staff account, and we will gladly assist you in resolving the matter. ​ Thanks, Transtore Team

Dear Indiehaat.com store admin, We sincerely apologize for the confusion and frustration caused during your experience with our app. After reviewing your setup, I can see that your store currently has two markets configured: India and the United States. Your store’s default currency is set to Indian Rupee (INR). Unfortunately, INR is not supported by Shopify Payments as a multi-currency base for international market conversion in the way you are expecting. Because of this limitation from Shopify, setting USD as the active currency for other markets is unfortunately not feasible, as indicated directly within the Shopify admin settings. Regrettably, this is not a limitation specific to our app — other currency apps in the Shopify App Store would face the same restriction, since these market and payment settings are fully controlled by Shopify. To achieve the setup you are looking for, your store’s default currency would need to be set to USD. After that, you could then add INR as a target currency and use our app to automatically convert prices for customers visiting from India. We genuinely hope this explanation helps clarify the situation. If you would like, we would also be happy to guide you further regarding the best possible setup for your store. Best regards, Transtore Support Team