Transtore ‑ Language Translate

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you. Sincerely, Alex

Hi there, Since we did not receive any prior support requests regarding this issue before your review, we would appreciate it if you could re-install the app and allow us the opportunity to assist you. ​ Thanks, Transtore Team

Hi there, We sincerely apologize for the inconvenience caused and understand your frustration. After thoroughly investigating the issue, here's what happened: 1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated. 2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically. 3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand. We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future. Once again, we apologize and appreciate your understanding.

Hi there, Going global with internationalization is not an easy task and requires considerable time and effort. The Transtore app was developed to address this challenge using cutting-edge AI technology. However, as we discussed earlier, our AI never replaces existing content created by users like you. It’s challenging to distinguish 'old data' from what you genuinely want to retain. Ultimately, the decision on your desired content rests with you, not the AI. Sincerely, Transtore Team

Good morning, We're sorry to hear that you're having trouble with our app. We understand the importance of loading the languages you're interested in, and we want to solve this problem for you. Have you tried contacting our support team for help? We are here to assist you and find a solution to your problems. When it comes to monthly billing, rest assured that we do not want you to pay for a service that does not meet your expectations. We are ready to examine your situation and take the necessary measures. Please feel free to contact us through our customer support, and we will do our best to resolve these issues quickly. Thank you for giving us the opportunity to help you.

Hi there, Our app utilizes the Theme App Extension provided by Shopify. Therefore, after uninstalling our app, there will be no residual code left on your store. Furthermore, upon a quick inspection of your store, we noticed that there are two language switchers, one from ConveryThis and another from Weglot, currently active on your store, rather than the one from our app. Since we haven't received any prior support requests regarding this issue before you left your review, if you suspect that any remnants of our app's code still exist on your store, please provide us with a staff account, and we will gladly assist you in resolving the matter. ​ Thanks, Transtore Team