Transtore ‑ Language Translate
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Absolutely unacceptable. This app wiped out ALL my manual translations. I am beyond angry. This app completely destroyed days of professional, manually written translations without any warning or consent. After granting translation permissions, it automatically overwrote every single manual translation I had carefully created in Shopify Translate & Adapt. This happened right after I contacted support because core languages (Dutch and German, my MAIN website languages) were missing from the language picker. Once they “fixed” that, the app decided to retranslate everything from scratch, ignoring all existing manual content. The result is catastrophic: • Incorrect translations • Unnatural language • Brand-damaging terminology • Product and ingredient names that no native speaker would ever use This is not a small bug. This is a fundamental, dangerous flaw. Any translation app should respect and protect manual translations by default. Overwriting them automatically is reckless and shows zero understanding of how real businesses operate. If you value your brand, your SEO, or your time: DO NOT install this app without a full backup. One action can erase days of work instantly. Completely unacceptable!!!!!
Hi Dutch Heritage Cosmetics, We sincerely apologize for the frustration caused. We’d like to clarify that our app does not permanently delete manual translations from your store, since manual translations are stored within Shopify’s translation system. It’s possible that the auto-translate feature replaced the displayed translations unexpectedly after the language settings were updated. We also noticed that we haven’t received a support request from you yet. Our support team is always available to help investigate and fix issues like this as quickly as possible, and we would truly appreciate the chance to assist you directly. Best regards, Lio
Very easy to set up. If you have a question, they are very helpful and respond quickly. Highly recommended!
Super Support, schnelle Rückmeldung.
Dear Evané store admin, Thank you for taking the time to leave a review for our app. We truly appreciate your support and feedback. We noticed that your review did not include additional details, so we wanted to kindly ask if there is anything we could improve to provide you with a better experience using the app. If you have any suggestions, concerns, or features you would like to see improved, please feel free to let us know. Our team is always happy to listen and assist in any way we can. Looking forward to hearing from you. Best regards, Transtore Support Team
Easy to use even RTL for arabic, but i wanted it to have Arabic fonts that i can choose from otherwise great app
The support was helpful and professional, but the response time was quite long because everything is handled by email. In e-commerce, we really need live chat support—especially on Shopify—to resolve issues faster. Adding real-time chat would greatly improve the experience.
I've been using it for almost two years, and it has been very stable and efficient. The customer service is also excellent, with very quick responses. I highly recommend it.
NOT FREE
Hi ABEE store admin, We sincerely apologize for any inconvenience this situation may have caused. We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs. Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan, ensuring better value without splitting essential features across multiple tiers. Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store. If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business. Best regards, Chloe Transtore Support Team
Excellent customer service. The app team was very friendly and polite, and their communication with customers was superb, ensuring a thorough understanding of their issues. They were willing to provide explanations multiple times if there was any misunderstanding. I thank the entire team, and especially Ms. Chloe, for her kindness and excellent customer service. I wish them continued success.
They promote that there is a free version. I installed it and it is only possible to use the native language and no translation in the "free version". You can literally do nothing. Just a waste of time.
Hi ValueShield store admin, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify. We do offer both a Free plan and a Premium plan, and the Free plan is clearly listed on our Shopify App Store page with its included features. While the Free plan is designed for startups and basic use cases, it does include functional capabilities and is not limited to “doing nothing.” Our Free plan includes unlimited translations and pageviews, support for one target language with manual translation, translation for third-party app content, up to three target currencies, customizable switcher settings, 404 broken link redirection, and country- and IP-based access control. The Premium plan is intended for merchants who require advanced automation, multiple languages, and enhanced customization. We sincerely apologize if there was any confusion and would be happy to assist you in setting up the Free plan correctly or help you evaluate whether the Premium plan would better suit your needs. Please feel free to reach out — we’re here to help. Best regards, Chloe Transtore Support Team
The app is presented as free when it's not. Please don't get me wrong: I totally get why such apps would require a subscription, what I dislike is that you discover that you need to pay after having installed it. The 1 star is about this practice of presenting as free something that is not The free plan includes 1 target language, which you would get for free with Shopify translate and adapt. It still has the advantage to include currencies I guess. But if you need anything more, then it will be 15 dollars/months.
Hi Baguette Magick store admin, We sincerely apologize for any inconvenience this situation may have caused. We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs. Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan. It is also the best choice for merchants who wish to add and manage multiple languages, ensuring a scalable and seamless multilingual experience without splitting essential features across multiple tiers. Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store. If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business. We look forward to your response. Best regards, Chloe Transtore Support Team
Enduring and thorough customer service
Estas buscando una apps que te ayude a mostrar tu tienda en varios idiomas de manera rápida y sin errores, esta es tu mejor opción, geolocalización y cambio de moneda. Todo en una sola apps y con un equipo de soporte que esta disponible para ayudarte las 24 h.
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