Trendsi: Fashion Dropshipping
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This review is based solely on the customer service I experienced with Joel. As a new store owner, this was my first time experiencing an out-of-stock order and he clarified everything for me. Although, I'm disappointed with the out-of-stock item, as I'm sure my customer will be as well, he did at least get me on the right track. Thank you!
Hello In There Like Swimwear ITLSW Thank you for your feedback! We're glad to hear that Joel was able to assist you effectively. We understand that encountering out-of-stock items can be disappointing, both for you as a store owner and for your customers. However, we're pleased that Joel clarified the situation for you and helped get you on the right track. If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you every step of the way as you navigate your journey.
five star to Joel his been helping me a lot with every question or concern the i have .
Hi Peach Moon, Thrilled to hear you've had such a positive experience with Joel! 🌟 We're here to help with any questions or concerns you may have. Thanks for the stellar review!
The best customer service I’ve ever had. Joel was a great representative for Trendsi. He answered all of my questions quickly and got the answers that I needed for everything. Went above and beyond was willing to go through step by step to help me set up my TikTok account with my store. Helped me with a link to see about my sellers permit. When I asked about why my items that I was added was going to my home page and not going underneath the categories he looked into it and told me how to fix the problem. Showed me where to find the kids items that they had and so on and so forth. I’ve never had anyone really try to go above and beyond. He would send me links and pictures on what is should look like and how to do everything I’ve asked. I haven’t started making sales yes but once I first opened up my shop this month I also had a lady name Ingrid who reached out to me quickly and helped answer my questions as well. This is a great company with lovely customer service. I can’t say enough how much the customer service is good.
Hello, Thank you so much for your incredibly kind words! We're delighted to hear that Joel provided you with the best customer service you've ever had. We're thrilled that Joel went above and beyond to assist you, from answering your questions quickly to helping you set up your TikTok account and resolving any issues you encountered. It's wonderful to know that Ingrid also reached out promptly to assist you. Your satisfaction is our priority, and we're here to support you every step of the way. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're dedicated to ensuring your experience with us remains exceptional.
I'm new to shopify and most days can't figure out my own name!! I recently needed help on Trendi's site and was blown away by how amazing their customer service was. Joel helped me not only was he so nice and patient with me, he was able to pin point exactly what my need was, followed up the next day and thennnnnnnnn contacted the shippers to get an additional update a few days later to give me an update. I figured once that chat closed, I was just another person but Joel really made me feel like my concern was important and was just amazing!! Not sure if he'll be able to see this but THANK YOU JOEL!!!
Hi BoujeeTart, We're thrilled to hear about your fantastic experience, and we're even more thrilled to have Joel on our team. 🌟 Thank you for sharing your positive feedback with us! We're here to make sure every concern is heard and addressed promptly. Welcome to the Shopify family, and we look forward to serving you again soon!
Big thanks to Czar for sorting out my pricing issue , I'm Super grateful for the help, Keep up the good work!
Hi Minx, Hey there! Thanks a bunch for the shoutout! 🌟 Glad we could help sort things out for you. Here's to smooth sailing ahead! 🚀
Raymart was amazing! thanks for all your help.
Hi Old Money Collection, Absolutely thrilled to hear you had a fantastic experience with Raymart! We're here to assist anytime you need us. Cheers to more awesome moments ahead! 🥂
Nothing but good things to say in our dealings with Trendsi so far and we got our questions answered by Czar
Hi ALLRJ, Thanks a bunch for the positive vibes! We're thrilled you've had a great experience with Trendsi, and Czar was happy to assist. Here's to more fantastic interactions ahead! ❤️
I had to change an address for a customer, and Chette made it quick and easy!
Hello Bitty Bee Boutique, Thanks for the shoutout! Glad we could zip through that address change for you! 🚀
Czar was amazing! very helpful. I just downlowned this to add more to my ecommerce store and had lots of questions! Very patient and answered everything!
Hello Boho Travel Boutique, Thank you so much for your kind words! It was a pleasure assisting you with your ecommerce journey. Don't hesitate to reach out if you have any more questions in the future. Keep rocking your store! 🚀
"Chette" was very helpful , explainations were simple and problem was solved ! this is my 2nd time having to contact support and it is always easy chat and they always answer any questions I have and resolve any issues
Hi VAZLUXE.COM, Thank you for your awesome feedback! We're thrilled to hear that Chette provided such helpful and simple explanations to solve your problem. We aim to make every interaction easy and effective for our customers, and we're delighted to know we've hit the mark for you twice now. If you ever have more questions or need assistance in the future, feel free to reach out! ❤️
Anya was wonderful in promptly replying to my emails. Her customer service was wonderful and she answered all of my questions within an hour through email! Trendsi definitely has excellent customer service!
Hello Milk and Sand, Thank you so much for your kind words! We're thrilled to hear that Anya provided you with prompt and excellent customer service. We strive to make sure all your questions are answered quickly and efficiently. Looking forward to serving you again soon! 🌟
What amazing customer service! I lost my connection and the next person read the past conversation and helped me get our shipping set up as customer's were not able to check out! Everything about this service has been so simple and easy to use and the products are good we ordered a few to take pictures of and test out quality! Definitely suggest this company's app and products!
Hi Silked LLC, Thank you so much for the fantastic feedback! We're thrilled to hear that our customer service team could assist you promptly and efficiently. Making sure your shipping setup was smooth is our priority! We're glad you found our app easy to use and enjoyed the quality of our products. We appreciate your support and look forward to serving you again in the future! ❤️
I've always receive prompt responses and the assistance that I need whenever I contact support.
Hi One Clear Paradigm, Thrilled to hear you've been experiencing such speedy and helpful support! We're always here to lend a hand whenever you need it. Thanks for your kind words! ❤️
Czar did a great job on our chat and helped me get my order straighten out super quick and easy!!
Hello Comfortably U, Thank you so much for your kind words! I'm thrilled to hear that Czar was able to assist you efficiently. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback! 💙
Spoke with Jules and he was SO helpful and quick to respond. Very pleasant to work with!
Hi castle creations boutique, Thank you for your kind words! We're delighted to hear that Jules provided helpful and prompt assistance. It was a pleasure working with you too! ❤️
I recently reached out to Trendsi support to inquire about the private label branding process for while label vendors. Joel was kind, respectful, and prompt in assisting me in what I needed to do to get the process started.
Hello Studio 1471, Thank you for sharing your positive experience with Trendsi support. We're thrilled to hear that Joel was able to assist you promptly and with kindness. If you have any more questions or need further assistance, feel free to reach out. We appreciate your business! ❤️
We have been with Trendsi for 4 years and haven't had any problems, quality has been good, which has given us great reviews on TrustPilot. Customer service has been great and Representatives Czar and Raymart were very helpful with a pre-order I had during Spring Festival/Lunar New Year. I know everyone's experience is different. However, so far, we've been happy with our relationship with Trendsi.
Hi Teddy Blaze, Thank you for sharing your positive experience with Trendsi! We're thrilled to hear that you've had a great two years with us. We appreciate your kind words about our product quality, customer service, and the assistance provided by Representative Czar. We look forward to continuing to meet your expectations and appreciate your ongoing support.💙🥂
Harold was so helpfully! Walked through everything and answered all my questions!
Hello Apricot Lane Duluth, Thank you for your kind words! We're glad Mary could assist you and address all your questions. If you have any more, feel free to ask!
Thank you Chette for helping me today... fast customer service. Awesome app. Can't wait to upload all their products to my store. Well done.
Hello GreenLifeHuman Emporium, Hi there! Thanks a ton for your shoutout! 🌟 Thrilled to hear you had a speedy and awesome experience. Buckle up for the product upload journey – we're here to make it a breeze!
Trendsi customer support is AMAZING! Chette helped me with an order today. She was helpful, kind, and quickly gave me the information I needed for an order. I have been super happy with the service I have received from customer support.
Hello Bougie Julie's Boutique, Thank you so much for your fantastic review! We're thrilled to hear that Chette provided you with amazing support and made your experience with Trendsi a positive one. We truly appreciate your kind words and look forward to continuing to exceed your expectations in the future! 😊🌟
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