Trendsi: Fashion Dropshipping
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Mia in chat support and her gang are the best. She was one of the first chat support that I spoke with from last month, has walked me through the system and our first orders. There is no "have your cleared your cache and cookies" treatment here. Real support every time. Thanks Mia!
Hi, Masha's Corner Boutique & Gifts We are so happy to hear that Mia was able to provide great service. Our goal at Trendsi is not only to provide quality products, fast shipping, and good prices but also great customer service. Please reach out to our 24/7 support team whenever you need help!
I love the real time product support. Angelo was awesome and gave me the info i needed right away!!
Hi, Chic Crab Boutique Thanks for taking the time to share your thoughts with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please continue to reach out for any help needed!
This is the best app so far, the service for customer was more that perfect with Chette, she make my experience easy and that was everything for me, i recommended this app with a 100%. thank you again.
Hi, Fab Royalty Store Thank you for your review! We're so glad that we could help you with your questions. Please don't hesitate to reach out if you need anything, and we're always happy to help.
This is a great app and adds a lot of flexibility to our store. The customer service is excellent, especially Angelo, he goes above and beyond!! Highly recommend!
Hi, WREN & CHAR Thanks for taking the time to share your thoughts with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Please continue to reach out for any help needed!
best help center ever, knowledgable, understandable, they keen to help at any time 24/7, Hazel was one of awsome helper center I delt with
Hi, Dawerlee Shop Thank you for your incredible review! We really appreciate your feedback and look forward to the growth of your business. Our 24/7 support is always here when you need us 😊
I love how quickly I get a response when asking a question. We have only used Trendsi one time in a big promotion for our shop and everyone has been very helpful! We had lots of orders with lots tracking that needed to be followed. I worked with Gretle, Kathrine, Mia, Lhirose, Charmaine, Lance, Angelo, and Lorie. They have all been great to work with! I was very nervous about handing the shipping over but this has been a great experience so far!
Hi, Salted Avenue We appreciate you for taking the time to leave us a review. Please continue to reach out to us via chat or email for any questions, we are here for you and we're here to see you win!
The app is super easy to use, and the customer support is fast, very knowledgeable and professional. They have always taken the time to find the answer and help with any issue.
Hi, EvelynRoseBoutique Thank you for your incredible review! We really appreciate your feedback and look forward to the growth of your business. Our 24/7 support is always here when you need us 😊
This is a technology integration that is seamless. The front end and the back end are both equally seamless. The user side is easy to browse and fulfillment side is highly automated cutting down on time.
Hi, ShopPurpleUmbrella Your review is so heartwarming, so thank you so much for leaving us your honest feedback. We love to welcome merchants like yourself and help you accelerate your business to the next level! Please connect with our customer support for any questions or help. We are available 24/7!
The customer service is always A+ at Trendsi. I once had an issue with a shipped item and they sent the correct item pronto. The recent issue I had, Mia helped me sooo much. She sent a demo on how to correct the shipping rates issue I had. When we found that it was something else, she explained to me the details of how its possible. And.... she answered every question and explained every detail with a smile. They are truly awesome. They carry quality products and have quality service. Couldn't ask for more.☺
Hi, Clark Revolution Mia really is a rockstar, isn't she? We take pride in providing an excellent customer experience and we're so glad to see your review. We will make sure to pass along the compliments to Mia and please don't hesitate to reach out again should you need our help.
Their support is great - Gretle was patient and helped me with an ordering issue. Nice to have quick support when you need it
Hi, Area F Island Clothing Here at Trendsi, we strive to provide the best customer service! Please do not hesitate to reach out again anytime you need help. 💖
Super Notch customer care from Gretle. Very helpful and understanding. I would recommend Trendsi to anyone.
Hi, MEVANTI Thank you for the review! You can connect with us anytime if you have questions or need help with anything else. Our amazing team is available 24/7! 💛
I contacted Trendsi support regarding an overseas shipping issue. Angelo responded quickly (within seconds) with updated information. I'm extremely pleased with their customer service and sense of urgency regarding customer service.
Hi, Sofia Valdelli Thank you so much for taking time out of your day to leave us this sweet review! We will pass along the compliments to Angelo and if you ever need help again, please do not hesitate to reach out to our amazing 24/7 customer support! 😊
Trendsi has the best customer service. With great products, this is a win win. My customers are also very happy with the products.
Hi, FabulousFixx Thanks for your review. It's our pleasure to help online boutique owners like you start and grow. We will always be your trusted partner and can't wait to help you score more sales.
Awesome help. I love trendsi and everyone is so nice so far I have spoke too. Lorie helped so much and was a blessing. She helped in several issues I was having on my side. They have awesome merchandise and recommend 100%. And Lorie made it even better. Very patient with me and answered all my questions.
Hi, Goads Unique Treasures Thank you so much for your generous review! We are always working hard to give our sellers the best experience, and we are so glad that you enjoy using Trendsi! Please don't hesitate to reach out with any questions or feedback, we are always here to help.
On several occasions I've needed urgent assistance well past 11pm and Raymart has always been extremely helpful, professional, and attentive! This is exactly the type of customer support we need as business owners. Thank you for your support and for not treating us small business owners any different!
Hi, The Essence of Vanity We are so happy to have you and glad we can help you grow your business! We'll make sure to pass along the compliments to Gretle. Our CS team is always here to assist you anytime you need. Thank you for the review! 💛
Haven't physically sold anything from Trendsi yet, but the customer service is phenomenal! Ms. Lee was very helpful in finding my issue dealing with shipping. She gave off a friendly vibe throughout the entire process and she responded very quickly with a few possible solutions to fix my problem.
Hi, Soft & Luscious We agree with you, Lee is a gem! We are so happy to hear that you are enjoying our app and support from the CS team. Please do not hesitate to reach out again if you need help! 💛
Great app, Very good service and a lot of selection of high quality products. Shipping is much faster than other apps which keeps our customers happy!
Hi, TheFashionwiz Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and please reach out to our team for any questions. We are available 24/7!
Compared to other dropshippers , Trendsi is the best in the market. Their 24*7 support is amazing. Trendsi Luxe project is awesome providing luxury apparel with lifestyle photos and marketing materials along with fast 2-5 business days delivery. The best thing is they always listen to the tribe and improve wherever possible.
Hello us.meeeshop, Thank you for your feedback, we have taken many steps to resolve the issues you've mentioned. Low inventory: We've recently launched Trendsi Express, which are proven top sellers that ships within 24 hours, has deeper inventory, and can be quickly restocked once we see that the inventory is getting low. Since the inventory is shared among thousands of sellers, the popular items can be sold out quickly, but we are always working round the clock with our suppliers to restock as quickly as possible. Also be sure to use our "Restock Request" button available on any sold-out variant to be notified when an item is restocked. Shipping delays: The recent shipping delays only apply to our overseas products, but this is due to severe COVID lockdowns across the country. Our team is monitoring the status of these delays and making sure to delist the affected products or send emails to affected orders until shipping can resume. All US products are not affected and our team is constantly monitoring the COVID delays overseas in order to update our sellers as soon as there are any changes. These updates can be found on our blog and also linked on top of the app. Product quality: This is one of our top priorities and we take different approaches to ensure that we provide quality products. While we have an internal quality control team that checks each order before being shipped, we also accept returns of products if they don't happen to be the same standards as you or your customers. Every report of quality concern feedback is taken and reported to the appropriate departments to investigate. Copyright infringement: This is a very serious matter and we know how this can affect our sellers and their businesses. Trendsi has taken immediate actions to either remove products that are proven to be infringements OR provided documentation to sellers to prove that we have right to use all photos on our platform. In addition, we have decided to reshoot any product photography that can help avoid these misunderstandings in the future. However, in house photography for hundreds of products is not a small task, so we ask for your understanding and patience in this matter. All of your concerns are valid and we want to let you know that Trendsi heard them and is continuously working to find the best solutions. If you have any other concerns and would like to know what steps Trendsi is currently taking to resolve them, please do not hesitate to reach out to us at [email protected] and our 24/7 Customer Support team would be happy the address them. Thank you for your time!
I had a question, Audrey responded right away and problem was solved. I would highly recommend. Two thumbs up!
Hi, Global Village Kailua Boutique We truly appreciate your amazing feedback! Our mission at Trendsi is to help you grow your business by taking the hard work and stress out of it so you can focus on your brand. Please reach out again, we are available 24/7!
The chat support is awesome! As soon as I sent my question Angelo responded immediately and answered all my questions.
Hi, Periibleu Thank you so much for your glowing review. It is Trendsi's mission to provide you the best service and quality products to jumpstart and take your business to the next level and we are so glad you chose us! Please reach out to our 24/7 customer support for any help needed.
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