Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
2.0
feedback
132
chart
#2,163
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
3%
-
Less than a month
8%
-
Less than a year
28%
-
More than a year
14%
Reviews Summary
The reviews for this Shopify App highlight several common themes. Users express frustration with the pricing structure, mentioning that the monthly subscription fees are too high for the value provided. There are complaints about the app deleting positive reviews and requiring customers to upload receipts for reviews to be reinstated. Additionally, users mention issues with the app's functionality, such as widgets not working, poor customer support, and difficulties in connecting Shopify with Trustpilot. Some users also criticize the app for its handling of fake reviews and the lack of transparency in pricing plans. Despite some positive feedback on the app's performance, the negative aspects seem to outweigh the benefits for many users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 14, 2024
They keep deleting the positive verified reviews of my customers. Then they say that they have to upload a receipt for the review to go back up. Trustpilot is the one sending the reviews out to my customers after verified orders, there is no need to inconvenience my customers in this way. Perhaps they don't delete reviews on the paid plan, not sure, but based on my experience DO NOT RECOMMEND.
Dec. 13, 2024
I don't think Trustpilot understand a small business at all; the price they are asking for a monthly subscription is way too much for the value they bring; so now, on top of hmrc, royalmail, and PayPal, one must take out extra share for Trustpilot!
Dec. 11, 2024
Nous ne recommandons pas, il sont mauvais, cette application n'a aucune valeur ajouté
Nov. 15, 2024
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