Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.7
feedback
153
chart
#2,111
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
8%
-
Less than a month
15%
-
Less than a year
33%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App are quite mixed, with some users experiencing difficulties in integration, login issues, and problems with customer support. On the positive side, some users find the app helpful in managing reviews and building trust with customers. However, there are concerns about the high pricing and lack of customization options for the free plan. Users have also reported issues with the app continuing to send review emails even after uninstallation, which is a major drawback. Overall, the app seems to have functionality issues and lacks adequate customer support.
Highlights
Review RSS Feed
All reviews
Feb. 18, 2026
The worst service we have ever dealt with. There are no meaningful customization options, and any plan other than the Advanced plan is essentially worthless. Everything is overpriced, and there is no real care or investment in the platform. The service relies solely on its popularity, but considering the subscription fee we paid, the quality is extremely poor and not worth even 5% of its price
Feb. 17, 2026
I have 3 support requests submitted (starting 2/3/26) with no reply. Have tried chat and several troubleshooting steps that I could find online. The customer support phone number will not take calls for anything other than sales. Would love to know why no reviews are showing in my Shopify shop. I'll have to start using another review tool it seems, since no reply from TrustPilot.
Feb. 17, 2026
SCAM ALERT: This company operates a review extortion scheme. They post fake negative reviews through paid agents, then contact store owners demanding thousands of dollars to remove the bad reviews. They're essentially selling good reviews and holding businesses hostage with fabricated negative ones. This is fraud and extortion. Report this to Shopify and relevant authorities immediately
Feb. 3, 2026
A bit difficult to get hold of support, once they were aware of the issue, all the help needed was immediately given. Changing review from 1 to 4 stars. technical integration to shopify platform not functioning. Uploaded all details and verification and registration numbers. Upgrading was done in a split second. Then no integration, ticket logged and no response after several hours, just conflicting messages. Another example (and I have many over the last few months) that automated verifications are not functioning, as processes are set up with a very limited view of how businesses are organised. Eg. having two businesses, 1 website is active, the other under construction. One email for customer contacts, 1 email for business contacts.... NO, says TRUSTPILOT that is not allowed (if they would have done an actual verification they would have seen that both names are registered with Tax Office as well as Chamber of Commerce and both in my name. Bottum line, again hours of precious time wasted on behalf of another companies automated verifications, while that same company is as quick as possible to get your subscription for 180 euros’ a month... Question, for what should I pay this amount, no service, no response to a logged ticket, no actual support, apart from a chatty AI assistant who needs 10 minutes to determine it is not able to assist. And this is the website that should inspire trust to MY customers.
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