Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.7
feedback
149
chart
#1,853
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
-
Less than a day
7%
-
Less than a month
14%
-
Less than a year
33%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the ease of integrating reviews into their online stores, which helps build trust with customers. The app's user-friendly interface and quick review management are also highlighted as beneficial features. However, on the negative side, many users have reported technical issues such as the app not working, login failures, and difficulties with installation. Some users have also expressed frustration with the high cost of the paid plans and the lack of responsiveness from customer support. Additionally, there are complaints about Trustpilot's practices, including accusations of extortion and threats towards users.
Highlights
Review RSS Feed
All reviews
Jan. 3, 2026
I have been using this app for about 2 months now and it works great. The Shopify integration is stable and review invitation emails are sent reliably without issues. Once set up, it runs automatically in the background and does its job well. In the dashboard its clearly stated if service or/and product email are sent. The dashboard its just one page and very easy to see what s happening and what are your settings. No complaints. Also, i would like to say something about the paid plan complaints i see in many reviews. So, new merchants please read this carefully. This app is just the connector between Shopify and Trustpilot. Pricing, widgets, branding options and paid features are determined by Trustpilot’s own paid plan policy, not by this app. Blaming the app for Trustpilot’s pricing model is misleading. Everything is shown on the Trustpilot's paid plan details stating that if you pay, you pay for an annual plan. Now, feedback time: 1) While the app works perfectly by performance standards, a feature i need as international eshop is the ability to schedule email sending times per region. While for some markets its enough, different markets have different optimal delivery windows and regional timing control would significantly improve an otherwise solid integration. As a new company, every change to gain a review, its a chance for me to scale faster. And that matters, a lot. 2) Having an option for email to be sent after some days (which i can set up) after the carrier scan = delivered? 3) Option for regional quiet hours like “Don' t send emails between 22:00–08:00 local time? 4) If you add different sceduled email times (please add this feature) it would also be good to have auto translation or let me choose for each region. Customers are far more likely to leave a review when the invitation is sent in their native language.
Dec. 24, 2025
I should give it a 0 out of 10. Even after I uninstalled the plugin, it continues to send review emails to my customers, and I can't turn it off or remove the user from the navigation. There's no customer service.
Dec. 23, 2025
Dec. 18, 2025
I cant turn off the option to not send emails to my customers... The toggle option is just blocked and they keep sending review mails to my customers. Please fix this i do not consent to send emails to my customers.
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