Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.9
feedback
145
chart
#2,181
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
4%
-
Less than a month
10%
-
Less than a year
26%
-
More than a year
14%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over various aspects of the app. One common theme is the high pricing, with users feeling that the cost is not justified for the value provided. Many users also mentioned issues with the functionality of the app, such as widgets not working, poor customer support, and difficulties in installation and integration. Additionally, there were complaints about Trustpilot's business practices, including allegations of unethical pricing, removal of positive reviews, and lack of response to customer queries. Despite some positive feedback on the app's performance, the negative reviews highlight significant concerns that users have encountered.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 5, 2025
I have little trust in the pay subscription, since the free plan is not working correctly. It suppose to send up to 50 invitations per months to customers, but it fails to do it.
April 22, 2025
Schifo totale. Un cliente sta facendo una serie di email false a una stella chiedendo in cambio soldi per smettere. Ho segnalato il problema ma non solo non c'è nessuno che mi ascolta ma le mail false restano al loro posto. Voglio fare migrazione ad altro gestore di recensioni ma per migrare le mie recensioni che sono appunto mie devo migrare ad altro piano da più di 300 € mese che direi è un ricatto. Se potete evitate questa app di recensioni vi si ritorcerà contro.
March 21, 2025
Terrible experience. No response to emails or live chat. They didn't every reply to two requests to move onto the plus plan. When you try to subscribe to a paid plan it says we will contact you. No doubt when they contact you they are trying to lock you into a long term contract. Trustpilot is a massive recognised brand but their customer service is terrible.
March 20, 2025
Helaas echt niet geschikt voor een kleine/startende onderneming. Je kan 1 widget plaatsen met "beoordeel ons op Trustpilot" (dat kan je ook wel zonder de app). Als je 1 widget wilt plaatsen met hoe klanten je hebben beoordeeld kost je dat minimaal 169,- (excl) per maand!
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