Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
1.6
feedback
113
chart
#1,650
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
8%
-
Less than a year
23%
-
More than a year
13%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over various issues. Common themes include poor customer support, non-functional widgets, unethical pricing, lack of transparency, and difficulties in using the app. Users reported problems such as the app not working, widgets not loading, unauthorized access to customer data, high pricing for basic features, and lack of responsiveness from customer service. Some users also mentioned issues with Trustpilot's business practices, including misleading sales tactics and difficulties in canceling subscriptions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 18, 2024
Den fungere slet ikke, og kan ikke forbinde os til trustpilot, har prøvet 10 gange nu, og deres support vender ikke tilbage, min mening generelt om trustpilot er ret negativ og dette gør det bestemt ikke bedre.
June 17, 2024
Very bad experience, they installed badges on the homepage without my permission, community Q&A couldn't find removal measures, so called customer service just disappeared, will never use again!
May 21, 2024
Fake/Non-genuine reviews run rife on Trustpilot. And they do nothing about it to protect businesses. We have 1 star reviews about trainers, we don't even sell trainers... However Trustpilot will not investigate these issues, they allow you to flag, but will just give a generic template response. It's a shame that the site holds such buyer trust because when you start to look at the detail it's clear to see that it has real issues with fake reviews/ bots. Looking forward to another textbook generic response to follow this below.
Hello there, Thank you for sharing your feedback with us. We're mournful to read about your concerns, but please rest assured that we definitely don't allow fake reviews on our platform since we've zero tolerance for this matter. We encourage you to continue flagging any suspicious reviews, as it helps us identify and address potential problems more effectively. We've safeguards, monitoring, and specially-trained teams to combat fake reviews. Which we're always improving on and investing in, as fake reviews have a serious macro impact on both customers and businesses. Therefore, I strongly encourage you to reach out to our Content Integrity team directly filling this form to share further examples or add details: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360000910020 I hope the matter will be solved as soon as possible. All the best, Flavio - Trustpilot
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