Trustpilot Reviews

Hi there, Thanks for taking the time to write this review and for your patience. Our Trustpilot Support Team is always happy to help with this and investigate this as soon as they can. From the communication you had with our Support Team we noticed you installed another Trustpilot app, namely EZ Trustpilot integration App - which is not something created by Trustpilot and supported. We recommend to install the shopify app via the b2b, to get access to all the features and a working shopify. Here is a helping guide when using the official Trustpilot app, how you can drag and drop widgets: https://support.trustpilot.com/hc/en-us/articles/4402992727314-Trustpilot-s-Shopify-integration-Add-a-TrustBox-widget Should there be any issues with this or questions, feel free to reply to your email correspondence with them and they will further investigate and help. Kind regards,

Hi Lyrical Lights, Thanks for getting in touch. We're sorry to hear you're experiencing some technical issues when using our drag and drop. We'd love to get to the bottom of this for you. If you could please reach out to our Technical Support Team here: https://support.trustpilot.com/hc/en-us/requests/new. They'll be able to investigate and provide a solution for you. Kind regards, Kerry-Trustpilot

Hello Lupe Technology Thank you for getting in touch. We're sorry that your experience of contacting our support team hasn't been up to the usual standard that we work hard to provide. We're experiencing unprecedented demand for our services at the moment and taking longer than we would like to respond. If you are in need of an urgent response we would recommend using our chat facility in the first instance as this is the quickest way to get an answer from our team. They will be able to answer most questions there and then, and if not direct you to the best team to help. If you have any outstanding queries, please contact us through this medium. We're constantly looking to improve our offering to you and take on board your feedback about the functionality of our platform and our support services. Kind Regards Jen | Trustpilot

Hi BigTopShirtShop.com, Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch. If you've still not heard back please let me know so I can escalate this further for you. Kind regards, Kerry-Trustpilot

Hello Solarbox Thank you for your review. We're sorry that there was a delay in responding to your support request and agree that it took too long. We're helping more customers than usual at the moment and taking longer than we would like to get back in touch. This is something that we're actively working to remedy and we appreciate your patience in the meantime. The response that you received from our support team in regard to reinstating cancelled invitations is correct. Although we appreciate that this could have been communicated more clearly to you. The reason that we don't allow cancelled invitations to be reinstated is to ensure that all customers who have had an experience with your business are being asked to write a review and not just selected customers. This is something that we do in order to maintain trust and transparency on our platform; so that it's trustworthy and reliable for reviewers and businesses alike. In regard to your own review, if your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to discuss the possibility of getting your review back online, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with our guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software The Content Integrity team will be back in touch as soon as they can regarding your review. If you have any questions in the meantime please feel free to reach us directly on the link above. Kind Regards Jen | Trustpilot

Hi Undercover Living, Thanks for getting in touch and sharing your feedback with us. We're sorry to hear it's not been a positive experience and you've experienced some technical issues with the app. I can see our Support Team were able to assist you with a bug that you experienced. We thank you for sharing the feedback regarding the time you've spent with support and I'll make sure to share this with the relevant team. The reason why we promote and recommend sending invites via our Automated Invitation is this promotes transparency and and makes sure we're being fair and open to everyone and prevent cherry picking. With regards to plans you've purchased whilst we offer a wide range of paid plans. Trustpilot is a free to use platform, giving you access to all our main functions including inviting and displaying your Trustscore on your website. Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on [email protected]. Thanks again for sharing your feedback. Any questions please reach out to us via the above email. Kind regards, Kerry-Trustpilot

Salve, Grazie per aver condiviso la sua esperienza con noi, e ci dispiace non sia stata positiva. Sembra che la sua problematica sia di natura meramente tecnica, e purtroppo essendo questo un forum pubblico, non sono in grado di fornirle assistenza da qui - in quanto ciò risulterebbe in una violazione dei dati personali. La invito fortemente a contattare il nostro Team Support direttamente compilando questo modulo: https://support.trustpilot.com/hc/it/requests/new Una volta ricevuta la richiesta, la ricontatteremo prima possibile e faremo il possibile per risolvere il suo problema. Nel frattempo le auguriamo una buona giornata. Cordialmente, Flavio - Trustpilot

Hello Thuisco, Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one. I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond. I can confirm that I've escalated your case, and someone will be in touch as soon as possible. In the meantime, we wish you a great day. All the best, Flavio - Trustpilot

Hi Galaxy Sabers Ltd, Thank you for reaching out to us with this review. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We really value that you as a company use Trustpilot and really appreciate you give us this feedback. We will ensure that this feedback regarding the TrustBoxes is shared with the relevant teams to ensure quality and service can be developed further. When we make changes, we always communicate this to you. Our goal is to be completely transparent in our communications about product changes, so that companies can adapt and optimize their strategies accordingly. You can still show on your website that you have reviews on Trustpilot by using one of these free TrustBoxes: • Micro Review Count: which displays the number of reviews that you have received on Trustpilot. • Review Collector: which encourages customers to leave organic reviews on Trustpilot. Should you wish to discuss the different possibilities or need any assistance, do not hesitate to contact us accordingly here: https://support.trustpilot.com/hc/en-us/requests/new Have a nice day. Kind regards, Sacha - Trustpilot

Hi JM Wholesale Ltd, Thanks for getting in touch and sharing your experience with us. We're sorry to hear it's not been a positive one. I can see you've recently reached out to our Support Team for assistance however they've yet to get back you. We send our apologises for the delay in the response. Our Team are helping more customers than usual at the moment and taking a little longer than we would like to respond. I can confirm that I've escalated your case and someone will be in touch as soon as possible. Our Support Team are here to help you utilize our service to its full potential, whether that's providing guidance on how to use our platform or help troubleshooting. We'll try to help you the best that we can. However it's not possible for us to access your Shopify store. We can simply guide you to the right place. Someone will be in touch soon. Kind regards, Kerry-Trustpilot

Hello Avalla Thank you for getting in touch and giving us your feedback. We're sorry to hear that this has been your experience of interacting with our support team and we're eager to get to the bottom of this issue for you. From your exchange with our team, it's unclear if you've completed these suggested steps up until now. However, we would encourage you to do so, as we find that they're successful in resolving a lot of issues. If this doesn't fix the issue it means that we can rule out a few potential causes when we escalate your case for further investigation. - Log out, clear the cache and cookies of your browser and log in again. - Use an incognito window to login - Use another Browser - Use another device to login You can also try: - Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions - Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0 Please let us know if these steps have any impact on your issue by getting in touch through your existing correspondence. This will ensure the quickest response and seamless continuity. Kind Regards Jen -Trustpilot

Hi SneakerBoxshop Thanks for taking the time to write this review and make us aware of this issue. We’re sorry to hear you’ve been experiencing issues with getting Trustpilot and Shopify connected. By checking our files, I can see you already reached out to our Technical Support team, who is as we speak working on investigating the matter and finding a solution. In the meantime may we ask you to try to following, if not already done, and see if that solves the issue: - Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions - Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0 Hope that the above may already solve the issue, but rest assured we’re on top of it, and someone will soon get back to you to further investigate and assist. We hope you soon can have the integration connected without any problems, so you can make use of the awesome features this integration offers to automate the collection of reviews, and the easy possibility to place TrustBoxes on your website. Kind regards, Sacha - Trustpilot

Hello Skinolife Thanks for getting in touch and giving us your feedback. We're sorry to see that you're not able to use Trustpilot as you would normally at the moment, and we're committed to getting you back up and running as soon as possible. Our Support team have received your request and will be in touch again shortly to progress this matter for you. In the meantime, if you have any questions, please get in touch with us through your existing correspondence. Kind Regards Jen - Trustpilot

Hello Home N Culture Thank you for getting in touch and letting us know about your experience. We're sorry that it's not been a positive one for you and we're keen to remedy this. Your account manager has arranged to get in touch with you today to discuss the options for getting fully set up to use Shopify. We're sorry if there has been any confusion about how and when contact would be made. We're committed to making sure you're supported every step of the way in your Trustpilot journey. If you have any questions or need any help in the meantime, please get in touch with our support team through this contact form https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Best Wishes Jen - Trustpilot

Hello Rare Lab Thank you for getting in touch. We understand how frustrating an issue like this can be and we want to reassure you that getting this fixed for you is our top priority. Our developers are currently working on getting a resolution in place and will be in touch as soon as we can. Our support team members are always looking for ways to get your issue resolved as quickly as possible and they may have suggested some alternative ways to achieve a resolution. We're sorry if this came across as trying to sell inappropriately. Our support team are solely there to offer technical support and they don't have any sales targets to fulfil. We want to thank you for your patience whilst we're working on a resolution. Our team will be in touch as soon as we can, but if you have any questions in the meanwhile please get in touch through your existing correspondence. Kind Regards Jen - Trustpilot