Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
2.0
feedback
172
chart
#2,015
All reviews
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Aug. 17, 2022
Does not work - widget function takes me to my front page. Nothing happends. So there is nothing to use the app for.
Hello Viperspace Thank you for getting in touch and letting us know about your experience. We want to reassure you that this is something that we are aware of; and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you. Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution. Kind Regards Jen - Trustpilot
Aug. 5, 2022
Trustpilot reviews are valuable for my business, but don't get sucked in, unless you're willing to pay $200+ per month (paid 12 months upfront) just to be able to have YOUR reviews from YOUR customers showing on YOUR website. Trustpilot is a trusted source of reviews and they've helped my business, but they've shut down third party apps from showing YOUR customer reviews on YOUR site. It's easy to collect reviews with Trustpilot but I'd recommend Google reviews so you can show them on your site as you need. For a business that generates social proof, they really should deal better with their customers.
Hi Throne Boss Australia, Thank you for taking the time to review us. We're glad to hear that your business is getting the recognition that it deserves through Trustpilot. Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions. Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com. It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews. You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines We hope to see your business continuously grow through the power of reviews. If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot
July 23, 2022
Poor Support and buggy App. The widget is not editable, since the customize function doesn't work. Since days I don't get any support on my issue. Very dissapointed - Trusted Shops is probably the better option.
Hello BLN PRINT Thank you for getting in touch with us and giving us your feedback. We appreciate you letting us know when we've fallen short of your expectations; so that we can work together to reach a solution. We set high standards for ourselves, and we're sorry that we've not reached that resolution for you as of yet. We have a dedicated team with a wealth of knowledge and experience available who are committed to getting this fixed, and I want to reassure you that your case is being treated as a priority by our support team. We will be in touch with you shortly to provide more assistance. Kind Regards Jen - Trustpilot
July 22, 2022
Wow, this app is not worth the upgrade. The upgrade should be free if anything. I can't belive this is live on the Shopify Appstore like this.
Hello Hemmavid, Thank you for taking the time to provide this feedback. We appreciate you letting us know when our service isn't meeting your expectations as we want your experience with Trustpilot to be as seamless and accessible as possible. We would like to emphasize that our app can absolutely be used for free, with no need to upgrade unless you are looking for additional features. Learn more about all the ways that you can use Trustpilot for free here: https://support.trustpilot.com/hc/en-us/articles/236051547-Use-Trustpilot-for-free We would be keen to find out what aspects of the app can be improved, so that we can pass your feedback on to our development team, if you are willing to share this information please submit a support ticket here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219 Kind Regards Jen - Trustpilot
June 7, 2022
I used this app for 12 months, we signed a subscription that cost 330 euros a month, the conversion rate from trust pilot was less than 1%, in our service we had account manager that didn't give us enough support to get it better. now they are trying to force us in another 12 months contract because we didn't give 30 days notice period canceling it stay away!
Hi Bathroom Store Ireland. Thank you for contacting us. We are sad to hear you've not had a positive experience with us here at Trustpilot, we hope that the support team can assist. We have a dedicated Support Team that can help you utilize our service to its full potential. Please reach out to them here, We are always happy to help: https://support.trustpilot.com/hc/en-us/requests/new Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact. If you have any further questions, please drop our support team on [email protected]. You can also check out our support centre on support.trustpilot.com Kind regards, Kerry-Trustpilot
April 25, 2022
Similar to other people... Username + pass word don't go together but can log in directly. Also tried to sign up for the new app and didn't work
Hi Exersci, Thank you for your review. Sorry to hear you are experiencing some issues with logging in. Here is a useful guide which gives you some troubleshooting steps to help rectify the issue:https://support.trustpilot.com/hc/en-us/articles/360021100439-Trustpilot-ecommerce-integration-troubleshooting-Login-issues If your still experiencing issues after attempting these steps then please reach out to our Technical Support Team here and they will happily assist further: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot
April 23, 2022
Impossible de se connecter à l'application alors que j'utilise le bon mot de passe. Merci de bien vouloir m'aider !
Bonjour, Merci d'avoir pris le temps de partager votre avis avec nous, désolée de voir que votre expérience n'a pas été positive jusqu'à présent. Notre équipe de Support sera ravie de pouvoir vous aider à utiliser pleinement Trustpilot dans Shopify. Vous pouvez utiliser le formulaire ci-après, https://support.trustpilot.com/hc/fr/requests/new?ticket_form_id=360001776219. Une fois sur la page ci-dessus, vous pourrez selectionner: "Résolution de problèmes" puis "Intégrations" afin qu'un de nos agents revienne vers vous dans les plus brefs délais afin de vous portez assistance. Bien cordialement, Trustpilot
April 1, 2022
I don't know what went wrong but we can't login now even with a valid account. I'm getting "Sorry, this email and password don’t go together." error. I tried to login the account at trustpilot.com and it worked, however, not in the app. Experienced no problems in the past, hopefully this gets resolved.
March 22, 2022
Invite past customers to write reviews doesnt work. I tried for 6 times now. In the meantime i installed the app again for 2 times. But nothing work. I cant send invites to my costumers.
March 1, 2022
Reallll bad app that fails to send retrospective invites even when requested and is super pricey for any kind of customisation of the widget. I think TrustPilot need to give this app a bit of TLC because it is a disaster.
Hi Woodmill Game, Thanks for your feedback, we really appreciate it in all its forms! We'll pass on your note about pricing to the relevant teams. We are making constant updates to our integrations, but we appreciate we haven't been able to meet your needs quite yet. Feel free to drop us some more detailed feedback via DM on our @TrustieSupport Twitter. Thanks Trustpilot Team
Feb. 25, 2022
Useless. Cant log in on the Shopify app. No problems when I use the email/password on Trustpilots page but on this app it does not work.
Hi Wristbuddys, Thanks for sharing this with us and other users, we really appreciate it. You can reach out directly via this form to our support if you have login issues again - https://support.trustpilot.com/hc/en-us/requests/new. Thanks Trustpilot Team
Feb. 15, 2022
The fact that they only score 2.4 says everything about them. Customer using Trustpilot as a site to review other businesses should be aware of what they're really like. To begin with your business is placed on there inviting reviews whether you like it or not, which in itself is a disgrace - transactions are private between ourselves and our customers unless WE say so, not some random company that's only in it for profit at your expense and the reputation of your business at risk. We had one review claiming we were scammers, simply becuase the customer's order got lost in the mail (we did subsequently refund him). That's clear defamation of character and a libellous remark, but when we asked for help they didn't want to know. We had another which was clearly either from a competitor or had been left in error as it mentioned a member of staff we'd never heard of and a product we'd never sold, yet again Trustpilot refused to remove it. It's absolutely shocking when you have worked hard to build your reputation. On other occasions I've reviewed other businesses and had my reviews rejected because Trustpilot said they were fake. So their system clearly doesn't work and their so called back up support is non-existent, just as others have said. However you want to use your reviews to improve your business, trust Trustpilot at your peril. If anybody needs to be shut down they do.
Hi 1st Mobile, Consumers decide who is reviewed on Trustpilot and we are a platform that hosts the content. A business profile page is automatically created when someone searches for the business's web address on our platform or it can be added from the search results page. Consumers can then start posting reviews about their recent experience with the business. Business profiles are not deleted because consumers put your business on Trustpilot. As you may know from using our platform both as a business and a reviewer - reviews, if flagged by a business, are temporarily removed while we wait for consumers to provide proof of their experience. Reviews are reinstated to the platform once that proof has been provided. Reviews are also removed if they breach our guidelines - this can be anything from, the use of offensive language, sharing of personal information, promotional content, or a user having multiple accounts linked to them. Thanks Trustpilot Team
Feb. 10, 2022
The widget causes errors in the page, and the customer service isn't wiling to help fix this problem. When using safari you can't log in, you need to switch to chrome before you can make use from the backoffice. We use Yotpo as an alternative, which is much better than this and I would recommend you to take a look at YotPo instead of Trustpilot.
Hi Proof Eyewear Nederland, Thanks for sharing this with us, your feedback regarding safari and google chrome is really helpful. We appreciate feedback in all it's forms -good and bad! We understand that people move on from us, so thank you again for sharing your feedback. Thanks Trustpilot Team
Oct. 31, 2022
Support ist zero, agressive expensive price strategy, limited functionalities, WE DO NOT RECOMMEND IT ! We have agreed a multi site domains deal with our customer manager and he doesn't feel like respecting his part of the agreement. We have paid for Standard Plan but the subscription we got is Free Plan. We have asked for another customer manager, a call back and of course our money back. We will see what happens ! Whatch out at this company when you sign a deal with them !!! Their pricing is tricky and unclear ! Honestly how ironic (irony number 1) is that: a reviews company has itself 1,8 stars ??? We wanted to downgrade in month 4 of the 12 months contract and received the email from the account manager that is not possible mid-term but only at the end of the contract. Now at the end of the contract she is saying we should have done this 30 days prior to the expiration. We feel ourselves fooled, scamed and extorted ! (by a review company-irony number 2).
Hi Delumani, Thanks for getting in touch. Collaboration and dialogue is most important to us and we really appreciate you taking the time to share this experience with us. We're sorry to hear it's not been a positive one. Trustpilot contacts are usually 12 months, and details will be included in the documents you receive when signing up. If you have any questions about your contract or any terms, you can contact your Customer Success Manager and they can assist. Accounts can be cancelled with 30 days notice before the end of your contact by emailing our support team on [email protected]. I've contacted your Account Manager on your behalf to alert them of your review. They've confirmed they'll reach out to you soon. We have a dedicated Support Team that can help you utilize our service to its full potential. They can be contacted here, we're always happy to help: https://support.trustpilot.com/hc/en-us/requests/new Kind regards, Kerry-Trustpilot
Jan. 18, 2022
Terrible app and company. These leeches make money off brands by giving open forum for reviews including bot reviews and then attempting to upsell you on upgrading to a higher tier program which allows filtering.
Hi Matte Collection, Thanks for sharing this with us. We give everyone the opportunity to use our platform for free, this allows you to engage and respond to reviews, build on your TrustScore and also flag what you feel are false reviews about your business. Whilst we are a free platform and open for everyone to use unpaid, we recognise that we offer exclusive features to our paying customers. These features focus mostly on marketing collateral for businesses, deeper platform insights, increased use of features such as Trustboxes and access to Customer Success Manager. They do not offer to ability to remove reviews of any kind. All reviews made to businesses (paid or on a free plan) are scanned by the same systems and have the same flagging processes, we have the same rules for both because we must maintain the integrity of our platform and we see this as a pivotal component of doing so. Thanks Trustpilot Team
Jan. 18, 2022
Bis jetzt kann ich die APP nicht richtig einrichten. Ich kann mich auf der Trustpilot Seite einloggen - kein Problem. Die APP Installieren geht auch. Aber beim Login in die APP erhalte ich die Fehlermeldung, dass E-Mail und Kennwort nicht zusammenpassen. Obwohl meine 2 Faktor Authentifizierung abgefragt wird, also offensichtlich stimmen die Logindaten....wow edit: Support per Chat angeschrieben am Donnerstag...das sind jetzt fast 5 Tage...keine Antwort bis jetzt.
Hi Apple Guru, Thank you for sharing your experience with us. We encourage you to contact our support team using this form (https://support.trustpilot.com/hc/en-us/requests/new) to help log into your account. Thanks, Trustpilot team
Jan. 11, 2022
horrible customer care. I feel like i talk with a robot everytime i send them an email, no one understands. I was supposed to talk with a manager she didnt reply to emails. Dont use trustpilot, better use google reviews, at least its free. trustpilot- Waste of time and money. They have 19 one star review
Hi Hamza, thank you for taking the time to share this with us. Feedback is greatly appreciated, we welcome both the positive and the negative. Whilst we can't go back in time and change our email responses (even though we'd love to!) we can pass this feedback on to our agents for future interactions. We would love a chance to rectify this situation with you and would encourage you to reach out once more to our Support team via @TrustieSupport on Twitter and they can pick this up with you. Thanks Trustpilot Team
Jan. 3, 2022
The drag and drop feature for the widget would not work at all. Tried on two different laptops and browsers. Click to drag and drop and the icon highlights the first time but then wont carry over.
Hi Boho Buffalo Accessories, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about the drag and drop feature is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. In the meantime, should you experience any issues with the product please reach out to either Shopify or Trustpilot support teams. Thanks Trustpilot Team
Dec. 27, 2021
Doent work for Draft orders and 60% of our business comes from that and support is just saying - they dont know and they cant do anything - really worthless for us.
Hi Gulnaaz Fashion, thanks for sharing this with us. We appreciate feedback in all it's forms - good or bad! We are always working towards improving our product and this feedback you've provided about draft orders is really useful. Whilst we might not be able to action the feedback into a product update immediately, we are able to share this with our product team for future updates. Thanks Trustpilot Team
Dec. 24, 2021
Useless app. Never worked propertly. I was using it for 2 years, and it doesnt worth the money! No customer support, they are worst, you need to wait for days before can have any useless ansver! The integration doestn work, the widgets are continously not showinv. One glitch after another glitch! Very bed experience!
Hi Trusted Caskets, thanks for taking the time to share your user experience with us. We really value feedback in all it's forms - good or bad. We're disappointed to hear that you have been with Trustpilot for two years and finding it not worth the spend - we encourage you to reach out to the Customer Success Manager and share with them the issues you are facing. Our Support team can be reached via live chat on our website, if you are finding it challenging to speak to someone we would recommend reaching out on the live chat function. When speaking to Support please do share examples of the widget issues you are facing. Thanks Trustpilot Team