Trustpilot Reviews
Turn real customer reviews into traffic, sales, and loyalty.
Rating
2.0
feedback
172
chart
#2,015
All reviews
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Dec. 4, 2021
Shopify is multilingual since years, but Trustpilot refuses to. Invitations only in 1 language, not in different languages per domain / language of the buyer. Widgets are cheap, not possible to change alignment to left or right.
Hi Norvine, Thank you for sharing your feedback with us, it's much appreciated. You're right, currently multiple language options is not a feature, however we believe that feedback can be a real driver of change and we will pass this on to our development and product teams. We are regularly updating our Shopify integration, so please do keep an eye on integration update notifications as they come through. Our Widgets allow for multiple TrustBox widgets to be added to your shop. You can drag and drop the widgets to your desired space (this should help with your alignment issues), and you can also choose which landing page to place it on - category page, product page, etc. Here’s a guide that can help you learn more: https://support.trustpilot.com/hc/en-us/articles/4402992727314. Thank you, The Trustpilot Team
Dec. 1, 2021
Shopify Multilingual has been out for 2 years. From your app it is not possible to select different language template based on the customer language. This is a really huge issue: you invited me to use SFA, however this can not be used because Shopify "New Order" notification is sent when the order is confirmed, not when the order is fullfilled. You definitely have to update this app asap in order to be compatible with shopify multilingual api.
Hi Ghidini 1849, Thank you for taking the time to share your experience with us, we appreciate it in all forms. Changing the language template is currently not a feature compatible with Trustpilot but we would love to share this feedback with our teams. We are always working to improve our integrations and feedback like yours helps us on our quest to conquer those flaws. When sending review invitations, you can choose when invitations should be created. Order confirmed is the default selection but you can switch to order fulfilled. Here's a guide to help you send review invitations and upgrade the settings. (https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations#set-up-invitations-0.) If you need additional help with invitations, we recommend you reach out to our support team. Thank you, Trustpilot Team
Nov. 27, 2021
Les plans affichés sur cette page ne sont plus d'actualité, il n'y a aucun plan à 49$ par mois disponible.
Hi Ma Petite Toile, thanks for sharing this We appreciate your feedback on price points and what is available to you. We are continually updating our integration product, it sounds as though this price point error was a glitch in our product and has since been fixed. Thanks Trustpilot Team
Aug. 15, 2021
what a RIP OFF, I typed out off my reviews one by one on my site, trust pilot came to me site, tried to blackmail me to take it down and to pay there 2400 per year fee or they would sue me. I DECIDE IF I WANT TO SHOW MY REVIEWS, i hate that place, I am building my google reviews instead now. the price is NOT worth it, its way to expensive the people that pay it? well I have some sand to sell u if you want?
Thanks for sharing this with us. We're sad to hear that you didn't have a great experience with Trustpilot and by the sounds of it you're not in a rush to come back to us. If that changes we'd love to have you back. Thanks again for taking the time to share your experience with us and others.
July 16, 2021
Trustpilot App will slow your site down and wreck your SEO. on top of that Trustpilot is the worst company to deal with and is home to fake reviews and rubbish support. mixed in with the fraudulent way they charge fees and up your prices each year. It's a damaging and harmful addition to your business and i suggest people look for an alternative.
Thanks for taking the time to share your experience with us, it certainly doesn't sound like you've had a good one! We're currently working hard to improve our support functions making it a better experience for both businesses and consumers. As well as our support functions, we're making changes and improvements regularly to our products such as APIs (or apps as you've referenced) these updates are made to improve site speed and SEO amongst other things. We use considerable resources to protect our platform from misuse, including a combination of fake detection technology, review monitoring algorithms and robots and over 50 highly trained experts. Our systems work extremely well but are not foolproof - our work to uphold the integrity of our platform goes on permanently. We are constantly looking at new preventative measures, including the use of additional penalties and actions, that will be used against anyone that tries to manipulate reviews. Again, thanks for taking the time to share your experience with us and others. :)
Jan. 16, 2023
UPDATE - They've got even worse! Customer service is nonexistent. Failed sending review invites. Account managers are useless. Only interested in forcing you to buy package upgrades. If you don't they just ignore all contact. Having used Trustpilot for the past 15 months and gathered over 1600 reviews, the review platform is fine but pretty basic for the price - all the value is in the Trustpilot brand which in our experience doesn't matter as much to our customers as Trustpilot claim that it does. The Shopify integration doesn't include the features that trust pilot account managers and sales staff use to attempt to justify the ridiculous price tag. eg their split testing (optimizer) feature won't work with the Shopify integration. This makes it really hard to quickly prove if this expensive review service is actually making a difference. Support is painfully slow and account managers just ignore you if you ask them difficult questions. Once they had our money they didn't contact us again until they wanted more money. Stick with the free version, or a lower-cost review platform if your customers just want reviews
Thank you for taking the time to write this review. We're sorry you've had a bad experience and will apply your feedback to give you a better one. We will pass this along to your Account Manager.
July 15, 2021
Absolutely horrible. Avoid at all costs. App is faulty and trustpilot is an absolute joke, overpriced with horrible support .
We're sorry you've had a bad experience with Trustpilot. We are always trying to improve our platform so any feedback is welcome. We would love if you can send us an email to [email protected] with more in-depth information about your experience and we'll pass it on. Thank you!