![Twik Personalization for Shopify](https://cdn.shopify.com/app-store/listing_images/bf11c16c6ce5fbd988c5fd158a761a54/icon/CJ_0puaTq_wCEAE=.png)
Twik Personalization
twik - Autonomous eCommerce Personalization & Analytics
Rating
3.8
feedback
73
chart
#5,435
All reviews
Rating Breakdown
Oct. 5, 2023
Twik Personalization has been a game-changer for my Shopify store. The ability to create dynamic, personalized experiences for every customer has led to a significant 6% increase in sales.
Thank you for your wonderful feedback! We're thrilled to hear that Twik Personalization has boosted your sales and enhanced your customers' shopping experience. Your success is our top priority!
Dec. 5, 2023
Were to begin this updated review. Twik is probably the best user experience Ive ever had. They had issues with rescans on websites which looked like bots, including on my shop. I accused them of scamming and running bots. They refunded me immediately but also engaged with me and wanted to show that it was by error not design. We worked back and forth for over 3 months and Twik finally came back with a new and improved system. I saw the scan traffic for one day and then back to normal!! That's dedication to your product and your reputation. Even after resuming with the purchase, Twik still stayed engaged even going as far to demo new features and how I can extract maximum value from the data they provide. Looking forward to hitting new revenue highs!
Thank you for your updated review and for giving us the opportunity to make things right. We're thrilled to hear about your positive experience with twik and grateful for your patience as we worked through the challenges. Your feedback has been invaluable in improving our system and services. We're excited to continue supporting your journey towards new revenue heights and look forward to showcasing more of what twik can offer. Your trust and satisfaction are our top priorities. Here's to more success together!
Aug. 25, 2023
Got charged without even using it!! I’m still waiting for my product to be ready and then advertise it, but this is just wrong, how can one create a business when you guys do this to people?? $50 without doing anything, honestly that’s just wrong
Thank you for sharing your concerns. We understand your situation and want to clarify that twik is designed for stores with a certain amount of transactions, and it operates on a subscription basis. We are willing to absolve this misunderstanding and assist you in your business growth. Our team is reaching out to you now. We will work together to ensure your store's success with twik.
Aug. 15, 2023
that app works i have had a lot of new customers the app is very easy to use and helps keep up with traffic to your store
Thank you for sharing your positive experience! It's wonderful to hear that twik is effectively simplifying traffic management for your store. While twik doesn't generate traffic, it enhances user experiences, boosting engagement and conversions. We're excited about our journey together and look forward to your continued success!
Aug. 14, 2023
Great app, all around awesome tool. 49/month sounds like a lot and it kind of is, but its well worth it.
Thanks for your positive review! Your satisfaction with twik's features and value motivates us to enhance your experience further. We're delighted to have you as part of the twik community. Your satisfaction is our motivation!
July 30, 2023
A soon as I installed this app I was receiving very unusual traffic from Columbus Ohio. I deleted the app and this stopped. I spoke with someone from Twik who said that this was a problem with Shopify. He convinced me to reinstall the app with an offer of a free month. Within 20 seconds of installing the app, I was bombarded with bots from Columbus Ohio again. So I have deleted the app and won't install it again
Thank you for sharing your experience. The bots you encountered upon installation are a one-time occurrence. Twik does not affect site traffic. We've reached out to collaborate and to find together the right solution for your store's success.
July 28, 2023
easy to install and manage keep up the great work. i would highly recommend twik to my buisness associates
Thanks for your review! We're glad you found Twik easy to install and manage. We're here to support you and your business associates every step of the way. Let's keep up the great work together!
July 21, 2023
Products looked alot better than what they did. Great work. I was happy with what everything I saw.
We appreciate your fantastic review! It's wonderful to know that Twik has enhanced your products' appearance and played a part in your satisfaction. We'll continue working hard to ensure your twik experience remains top-notch. If you ever need support or have questions, don't hesitate to contact us. We're excited to continue serving you and celebrating your success with twik!
June 25, 2023
It's not bringing sales like advertised on facebook. It has been almost one month and nothing happens.
Thank you for your feedback. Twik is designed to improve conversion rates for stores already generating revenue. The plan you selected requires a minimum of 30 monthly transactions, as stated in its description. Despite your store not meeting that criteria, we have extended your trial free of charge. Customer satisfaction is our priority, and we're here to assist you in growing and optimizing your store. Our team has reached out to you multiple times but hasn't received a response. If you're interested, please let us know and we'll be happy to help. Thank you for your understanding.
May 23, 2023
Amazing! One of the few app i pay for and every month it pays dividends! Great software, can't recommend it enough!
Thanks for the amazing feedback! We're thrilled to hear that Twik has been a valuable investment for your business, consistently delivering positive results. Your recommendation means the world to us, and we'll keep working hard to provide you with top-notch software and support. Cheers to continued success with Twik!
May 16, 2023
This is a revolutionary app that has taken an otherwise static customer journey and enhanced it to make it personalized and specific to the customer's shopping behavior. This is Gold Jerry! We are well into our second month and have already noticed increases in important metrics like, add to cart, purchase rate. To top it all off, excellent support from Guy. who has taken the time to work with us and guide us throughout our journey with Twik. Must Have APP! at least give it a shot.
Thank you for your fantastic review! It truly is gold! We're delighted to see the positive impact on key metrics that indicate better conversion rates. Our team is very committed to providing excellent support throughout your twik journey. We're excited about the future and look forward to helping your business thrive!
May 3, 2023
Twik appealed to us as we have a very large catalogue and needed to help customers find what they're after. Customer support has been great and it seems to be running smoothly and already making a difference to our revenue.
Thanks for sharing your experience with twik! We're thrilled to hear that our app has helped you improve your customers' shopping experience and boost your revenue. Our team is always here to support you. Please don't hesitate to reach out if you need any assistance. We're grateful for your support and excited to see your continued success with twik!
April 30, 2023
I've only had the app for 1 day and my website has received plenty of incoming traffic and this app hasn't done anything. I am willing to wait and see but so far I don't see anything from this. There has been plenty of traffic for them to capitalize on and still 0% progression rate. I will provide updates as they come. Also, since adding this app I've seen a growth in traffic rate. Yet, this app claims to "not" drive more traffic towards your website. Odd
Thanks for choosing Twik! Our app is designed to improve your website's performance over time as the AI learns. We recommend giving it time to gather data and make personalized recommendations for visitors. It's possible that the traffic growth you've seen is due to other factors. Let's schedule a call to analyze your website's traffic and provide insights to help grow your business. Check your email and we look forward to hearing back from you.
April 27, 2023
***ABSOLUTELY MUST-HAVE*** Twik has been a game-changer for our business! We have a huge catalog with many products, making it sometimes hard for customers to find the right match for them. Twik's no-touch personalization approach made it easier for our visitors to find their right match by re-arranging the storefront and promoting relevant products. Thanks to that we were able to generate significant new revenue and were able to invest more in marketing. The app's user-friendly interface and personalized automations have helped us improve store metrics and boost sales. The customer support team is always available and helpful. I highly recommend twik and think that it's a must-have for every e-commerce store.
Thank you for your positive review! We’re glad that twik has helped your business! It is always good to hear that our automations have improved your store metrics. We take pride in providing helpful customer support and are always available to assist you. Thanks for recommending twik, and we hope to continue supporting your business’s growth.
April 24, 2023
If i could use zero stars i would. i love the concept, but it is horrible. They say it doesnt slow down the store, and that many page speed calculators may recognize that it slows down, but its not the case. This is a complete lie and a scam, my store traffic after the installation, gradually went down over the course of a week, until i have zero traffic, form a few thousand a day, down into the single digits. Ive emailed and messaged them so many times, and i haven't had a single response from a person, just one from a robot, out of a dozen sent messages. There is no support!!!!!, Also, after deleting the app, i still have the store speed issue, because of all the coding junk that, hasn't been removed. Be warned, stay away, i wish i had. I'm Stuck, with this issue, with no way of resolving it. If someone from Twik sees this, i need you to remove ever single character of coding ever associated with this app. This is definitely Assur!!!!
Update: Our team was able to connect with you and demonstrate that twik does not slow down your website. We also offered to provide one-on-one optimization sessions to further improve your site's performance. Unfortunately, we have not heard back from you since our conversation. We remain committed to providing exceptional customer service to all our customers and hope to hear from you soon. Original response: Thank you for sharing your experience with us. We understand website speed and traffic are crucial, and customer support is our priority. twik doesn't impede website performance or traffic. We'll gladly conduct further optimization tests. We have contacted you multiple times, confirmed you received our email, and shared our customer support manager's personal email and an online meeting invite. We hope to improve your experience and address any concerns. Please check your inbox, and we look forward to hearing from you soon.
April 22, 2023
DO NOY USE THIS APP IT IS A COMPLETE SCAM THEY HAVE BEEN CHARGING WITHDRAWING FROM MY ACCOUNT EVERY MONTH THEY WILL NOT STOP WITH NUMEROUSE TIME I TELL THEM TO STOP WE DONT USE IT, IT DIDNT WORK AND NOW THEY TAKE MONEY EVERY MONTH , DO NOT GIVE YOUR DEBIT CARD BECAUSE YOU CANT REMOVE IT ONCE THEY HAVE IT,
Roi here, twik's CEO. We take these matters very seriously. In the past, we've given you several refunds and kept you informed. We've collaborated with Shopify billing to issue full monthly refunds for all charges. Removing the app from your Shopify account can only be done by you. We'd like to work with you directly to guide you through the process and ensure a positive experience. Please check your inbox for an email from our team. We're dedicated to providing excellent customer service and resolving this matter promptly. Thank you for your understanding, and we hope to hear from you soon.
March 31, 2023
Thrilled with the Twik app since installing it a few months ago. The personalized recommendations are great, and it's easy to see the momentum built on conversions. The app's excellent customer support is also a big plus, and Guy has been great. Overall, I highly recommend this app to any Shopify site looking to streamline their online shopping experience and boost conversion with barely having to lift a finger. Plus, I know they will add more features as they grow. Keep it up!
Thank you so much for your positive review of twik! We're thrilled to hear that you've had a great experience and seen a boost in conversions. We're also glad to hear that our customer support team has been a big help to you. We appreciate your recommendation and look forward to adding more features to the app as we continue to grow. Thanks again for your support!
March 16, 2023
No support. It says it will never slow down your site. Not true! hence deleted the apps. I would have the idea of it but its slowing my site down
Thank you for sharing your experience. We apologize that our service did not meet your expectations, and we take this issue seriously. Rest assured that twik is designed not to slow down your site. Our team is ready to collaborate with you to identify any issues. We prioritize fast and efficient support for all our customers, and we hope to hear from you soon.
March 14, 2023
its not possible to deactivate account links in FAQ don't exists support 0 except of automated bott keep away
We’re sorry for missing your message and for any inconvenience it may have caused. We apologize, but it looks like the message was sent outside of our working hours. Our team has already reached out to assist you with the issue, and we would love to schedule a call to explore how we can compensate you and help your business. Please keep an eye on your inbox for our email, and we hope to hear back from you soon. Thanks for sharing your thoughts with us - we appreciate it!
March 6, 2023
Update: so i hopped on a call with Roi, Guy and Michael to better understand Twik’s services and it was very informative. It was a misunderstanding and i look forward to continuing with Twik! Old Review: Been here for nearly 2 months and I have a 0.12% conversion rate from them. My review could change after I get in contact with an expert but that’s only one sale. And only one other abandoned cart. Very underwhelming. Once again, could change but low traffic and even lower conversion.
Thank you for your feedback. Our team has reached out to assist with the issue. As a customer-focused company, we value transparency and hope to work with you as a partner in growing your store. Check your inbox for our email, and we look forward to hearing back from you soon.