Twik Personalization

We are sorry to hear you feel that way. Sometimes, a 30 days trial is not enough to create an uplift in sales, in which cases we are happy to extend the trial period. In order for twik to increase revenues, it must first be exposed to a sufficient amount of traffic and sales- only then it can optimize your conversion rates and AOV. We believe in transparency, value our customers and consider them as our partners. We'd be more than happy to jump on a call and see how our team may be able to assist you in increasing your store sales. We have sent you a mail regarding your issue, and hope that after understanding how twik works, you will give it another try. We look forward to hearing from you and creating a better experience for you.

Thank you for your kind review, we wish for a prosperous partnership and mutual growth.

Thank you for the feedback Winnia! It is our pleasure to assist store owners and strive for success. We see you as a partner in our journey; your growth is our growth.

Thank you for your kind review, we're happy you're enjoying twik and truly appreciate your feedback. Our team is always available shall you require any farther assistance or want to consult with us. Thanks, and wishing us continuous growth together :)

Dear Christopher, we see that during your first 10 days of our trial period, twik had already increased your store sales by 23.9%. Please note twik is not a traffic acquisition app, but a personalization app designed to increase ther conversion rates of already exiting traffic. You reached out to our customer success team last week we replied to all your questions yet never heard back from you. Have you received our reply? Twik prides itself at its customer service and transparency, and we can assure you we are more than willing to get anything you're unhappy with sorted. You still have over two weeks remaining for your trial period and the revenue generated already presents an ROI of 5 months using our paid app. Our team had just sent you another email and we'd be happy to jump on a call and better understand why you're feeling dissatisfied with our service and how we might be able to assist.

We are sorry to hear that you feel unhappy with your experience of our app. Our customer support is available Sunday to Thursday, 9am-7pm. If there was any misunderstanding regarding Shopify's billing or app usage, surely, we would be happy to get things sorted, by a call or email. According to Shopify's billing system, you installed our app on the 20th of April and uninstalled it yesterday. We would gladly speak with Shopify if you believe that the app was installed without your approval, and try to sort this issue for you. We have also just replied to your email with a link to schedule a call with us, so we'd be able to better understand this case and make our best efforts to assist you, including a refund. We have no intention of charging you if you did not benefit from using our app.

We are sorry to hear that you feel this way. According to Shopify's billing system, you kept our app on for over 6 months. Since Shopify handles the entire billing process, we'd be happy to revert back to them on your behalf or schedule a call and sort any misunderstandings you might've had about our app usage or Shopify's billing, and of course provide you with a refund. Please email us with you contact details to [email protected] so we could sort things out for you. Thanks.

Hey Aurore & Luna, we appreciate the fantastic review and are glad we could be of service. Upon installation, twik will only target a small portion of your eligible store visitors, and as it learns what personalizations increase sales to which user segments, it'll gradually balance the delivery (more or less than 50%) to maximize your sales and revenue. If you have any further needs or questions, please reach out!

Hello, After deactivating and uninstalling twik you won't be charged, as long as your free trial is still valid. We've sent you a mail to schedule a call and better understand your issue.

We are sorry to hear about your latest experience with our app. However, can you please specify what seemed non-functional? Taking a look at our data, within the 5 days your store was installed, twik has managed to present to 22% of your users a personalized version of your site. We also managed to increase your 'Add to Cart Ratio'. We've sent you a mail to schedule a call and better understand your concern.

We’re so happy to hear you had a great experience with twik. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Hey Monte loka, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!

Thank you for your kind words, GlityJewels, your feedback means the world to us. We will continue to walk the extra mile and exceed our users expectations. Here for you anytime! The twik team

Thank you for taking the time to leave us such a great review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to talking to you again!

We are sorry to hear about your latest experience with our app. In order for twik to work, after the installation, the system is learning your website and your visitor's behaviour (aka. "learning mode"). The learning mode time may differ, depending on your website's traffic. We have sent you a mail regarding your issue. We are hopeful that after understanding how twik works you will give us another try, given the fact that this review was written on the same day you installed twik. We are looking forward to hearing from you and surely create a better experience for you.

We are deeply sorry to hear you had a poor experience with us. We would like to look into it and understand what was not working. We sent you an email so we can investigate this, and hopefully we can create a better experience for you.