All reviews

Rating Breakdown

  • 5
    90% (650 ratings)
  • 4
    2% (11 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (33 ratings)

Reviews with Text

  • 94% (667)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 18, 2026

Great app and Laura is an amazing support!!

Using app

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Total reviews

11

Average rating

5.0

1 / 5 Share

Feb. 18, 2026

WARNING: Doesn't work with Shopify's latest default theme. I spent 1-2 hours setting it up, assuming it would work with the Horizon theme, only to find that it isn't supported. Customer support told me to switch the Dawn theme, which obviously I'm not going to do after the whole site has been built on Horizon. Very disappointed with the app and surprised it doesn't support Shopify Free Themes.

Using app

--

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been 🙏 Horizon should work with Upcart out of the box, so we’d love to better understand what happened in your setup. We’ll reach out directly to get a bit more context and help get things running smoothly again. Thank you for taking the time to share this feedback. It’s really helpful for us in improving Upcart and making sure experiences like this don’t happen again💡💬

5 / 5 Share

Feb. 17, 2026

Great app and customer service (John) was super quick and helpful.

Store

Gottlob

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this great review! 🙏 We're thrilled to hear that you find Upcart great, and that John was able to help you quickly! He's fantastic at providing clear guidance and making sure everything works perfectly. We'll pass along your kind words to him! If you ever need anything else, we're always here to help! 😊

5 / 5 Share

Feb. 6, 2026

GENIAL

Store

Alivium

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! 🙏 We're thrilled to hear you're having such a great experience with Upcart! It's amazing to see you're already finding value in just one day of using the app. If you ever need anything, we're always here to help! 😊

5 / 5 Share

Feb. 5, 2026

Using app

About 14 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🙏 We're thrilled to have you as part of the Upcart family! It's great to see you're already using the app and finding value in just 14 hours. If you ever need anything, we're always here to help! 😊

5 / 5 Share

Feb. 4, 2026

Laura was very quick and helped solve our issues within minutes

Using app

About 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review! 🙏 We're thrilled to hear Laura was able to help solve your issues so quickly! She's amazing at providing fast, effective support, and we'll make sure to pass along your kind words to her. If you ever need anything else, we're always here to help! 😊

5 / 5 Share

Feb. 3, 2026

Jam helped me a lot with an issue and now I have my cart add ons set up!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this great review! 🙏 We're thrilled to hear Jam was able to help you set up your cart add-ons! He's fantastic at providing clear guidance and making sure everything works perfectly. We'll pass along your kind words to him! If you ever need anything else, we're always here to help! 😊

5 / 5 Share

Jan. 31, 2026

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🙏 We're so happy to have you using Upcart! It's great to see you're already finding value in just 2 hours. If you ever need anything, we're always here to help! 😊

5 / 5 Share

Jan. 30, 2026

Customer support helped me very good and were clear in their information.

Using app

24 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review! 🙏 We're thrilled to hear our customer support team was helpful and provided clear information! We always strive to make sure our customers have the best experience possible. If you ever need anything else, we're always here to help! 😊

5 / 5 Share

Jan. 27, 2026

Denisse from upcart team was very helpful and kind! Shoutout to her!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review! 🙏 We're thrilled to hear Denisse was so helpful and kind! She's amazing at what she does, and we'll make sure to pass along your shoutout to her! If you ever need anything else, we're always here to help! 😊

5 / 5 Share

Jan. 25, 2026

I wasn’t sure if i needed a cart app but once i added Upcart the cart felt way more modern and intuitive. The free shipping bar pushed a lot of customers to add more so they hit the threshold. Some of the setup took a bit of trial and error but overall pretty straightforward.

Using app

3 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

If you have questions, don't hesitate to ask for help in support chat! In mycase Laura offered a solution immediately that I was looking for and that all took just 2 minutes! Thank you Laura!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review! 🙏 We're thrilled to hear Laura was able to provide you with an immediate solution in just 2 minutes! She's fantastic at what she does, and we'll pass along your thanks to her! We're glad you're encouraging others to reach out to our support chat. If you ever need anything else, we're always here to help! 😊

5 / 5 Share

Jan. 14, 2026

Great app and great support from Laura. Fast response and a clear, helpful video explanation.

Using app

About 6 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for this wonderful review! 🙏 We're thrilled to hear Laura provided you with fast, clear support and a helpful video explanation! She's excellent at breaking things down, and we'll make sure she knows how much you appreciated her help. Thanks for choosing Upcart! 🚀

5 / 5 Share

Jan. 14, 2026

great help fixed my issue immediately

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the great review! 🙏 We're so glad we could help fix your issue immediately! Quick resolutions are what we aim for. If you need anything else, we're always here! 😊

5 / 5 Share

Jan. 8, 2026

Aina is fantastic—she's helped me resolve so many issues. She's the best customer service representative I've ever encountered. The software is incredibly user-friendly, and I'll definitely keep renewing my subscription.

Store

Purrsl

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this amazing review! 🙏 We're thrilled to hear Aina has been such a fantastic support for you, helping resolve so many issues! She's truly the best, and we're lucky to have her on our team. We'll make sure she sees your kind words! Thanks for being such a loyal subscriber - we appreciate you! 😊

5 / 5 Share

Jan. 5, 2026

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star review! 🙏 We really appreciate your support! If you ever need anything, we're here to help. 😊

5 / 5 Share

Jan. 5, 2026

Fast response, very satisfied! Would recommend 10/10! Amazing app!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the amazing review! 🙏 We're thrilled to hear you're satisfied with our app and service! Your recommendation means the world to us. If you ever need anything, we're always here to help. 😊

4 / 5 Share

Jan. 2, 2026

Store

Lamiso

Using app

12 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! 🙏 We appreciate your feedback and are glad you've been using Upcart for 12 months! If there's anything we can improve or if you need any assistance, please don't hesitate to reach out. We're here to help! 😊

5 / 5 Share

Dec. 28, 2025

Really good service. Very helpful and efficient.

Using app

15 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! 🙏 We're delighted to hear you found our service helpful and efficient. It's great to know you're having a positive experience with Upcart! If you need anything at all, we're always here to help. 😊

5 / 5 Share

Dec. 23, 2025

thanks to Aina, She was extremely responsive and immediately found the problem.

Store

Ko-Kow

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind review! 🙏 We're thrilled to hear Aina was able to help you quickly and resolve the problem! We'll make sure to pass along your compliments to her. If you ever need anything else, our team is always here for you. 😊