All reviews

Rating Breakdown

  • 5
    92% (627 ratings)
  • 4
    1% (9 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (30 ratings)

Reviews with Text

  • 95% (645)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 12, 2025

Amazing support. I had problems to find the correct fields in the Dashboard. Michelle helped me very quickly. I really recommend Upcart.

Using app

6 months

Total reviews

11

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're so glad to hear Michelle was able to help you find what you needed quickly and make your experience smooth. She’ll be delighted to know her support made such a great impression! We really appreciate your recommendation and are so happy to have you using Upcart. 🚀💬

5 / 5 Share

Nov. 24, 2025

super great and helpful! really helped our customers know in a clean and minimal way what they were earning to boost our conversion rates!

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful 5-star review! 😊 We're thrilled that you’re loving your early experience with Upcart and appreciate your kind words. We’re always here to help if you ever need any assistance as you continue using the app. 💛💬

5 / 5 Share

Nov. 10, 2025

Very good explanation and I got helped very well!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 😊 We're so glad to hear our team was able to provide clear explanations and get everything sorted out for you quickly. We really appreciate your support and are always here if you need anything else! 💬✨

5 / 5 Share

Nov. 7, 2025

Great app and great customer service. Infinitely customizable and easy to use. Highly recommended.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're thrilled to hear you’re enjoying Upcart’s flexibility and ease of use. It’s great to know our customer service team helped make the experience even better! We truly appreciate your recommendation and support. 🚀💬

5 / 5 Share

Nov. 7, 2025

Store

Vitday

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! 💛 We’re incredibly grateful for your continued trust after over two years with Upcart. It means so much to know you’re still loving the app! We’re always here if you ever need a hand with anything. 💬✨

5 / 5 Share

Nov. 6, 2025

Quick, easy responses!

Using app

About 15 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're so happy to hear that our team’s quick and easy responses made your experience smooth. We really appreciate your support and are always here whenever you need us! 🚀💬

5 / 5 Share

Nov. 5, 2025

Jeswin provided excellent support, very responsive, patient, and thorough in troubleshooting my issue. He took the time to explain every step clearly and made sure I understood the setup process. Even though the issue turned out to be on my end, his guidance helped me find the right solution quickly. Great customer service experience!

Using app

About 6 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! 🙌 We’re thrilled to hear that Jeswin provided such patient and thorough support while helping troubleshoot your issue. He’ll be so glad to know his guidance made the process clear and easy for you! We really appreciate your kind words and are always here if you ever need help again. 💛💬

5 / 5 Share

Nov. 3, 2025

That's the best support representative I been talking to. Everything went so smooth and my Cart Drawer is awesome now. Thank you Laura :)

Store

Melanth

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're thrilled to hear that Laura was able to make your setup smooth and that your cart drawer is now working perfectly. She’ll be over the moon to know her support made such a great impact! We really appreciate your kind words and are so glad you’re loving Upcart. 💬✨

5 / 5 Share

Oct. 29, 2025

Great features and experiences. Support team goes above and beyond!

Using app

About 2 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🚀 We're so happy to hear you’re enjoying Upcart’s features and that our support team was able to go above and beyond for you. We truly appreciate your support and look forward to helping your store grow! 💛💬

5 / 5 Share

Oct. 28, 2025

Store

Mingle

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 😊 We're thrilled to hear that Upcart has been a great fit for your store over the past year. We truly appreciate your continued trust and support! It means a lot to our team! 💬✨

1 / 5 Share

Oct. 28, 2025

not compatible with the IMPACT theme, so you cannot add the upsell in the cart page

Using app

7 days

Total reviews

6

Average rating

3.0

Developer Reply

Hi there, we’re really sorry to hear about your experience and understand how frustrating that can be. Compatibility issues like this are definitely not what we want for our users. Our team has already reached out to see how we can help get things working smoothly with your theme. Thank you for sharing this feedback! It helps us improve and make Upcart better for everyone. 💡💬

5 / 5 Share

Oct. 27, 2025

Great app. I love that I can add custom code and CSS wherever I want.

Store

Occulto

Using app

Over 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for the wonderful feedback! 🙌 We're glad to hear that you’re enjoying the flexibility to add your own custom code and CSS! That’s one of our favourite features too! We appreciate your long-term support and are thrilled to have you with us. 🚀💬

5 / 5 Share

Oct. 26, 2025

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! 😊 We’re so happy to hear you’re loving your experience with Upcart and truly appreciate your support. We’re always here if you ever need any assistance! 💬✨

5 / 5 Share

Oct. 25, 2025

Michelle was very helpful. Straight to the point, solved my issue in 2 mins

Using app

About 2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 23, 2025

Do not use it if you have multiple languages in your shop. The app has no translation possibilities included. You can only use translate and adapt which is highly limited in metafield data and will therefore not solve your problem. Very sorry, but unfortunately I cannot recommend this app. Support was also not bringing up any solutions that are applicable.

Using app

10 months

Total reviews

17

Average rating

3.0

Developer Reply

Hi there, we’re really sorry to hear about your experience and completely understand how challenging this must have been for a multilingual store setup. Our team is actively exploring improved translation capabilities to better support stores with multiple languages. We truly appreciate you sharing this feedback it helps guide our development and make Upcart better for everyone. Our support team has also reached out directly to discuss potential workarounds in the meantime. 💬✨

5 / 5 Share

Oct. 23, 2025

great service

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! 🙌 We're so glad to hear you received great service! That means a lot to our team. We appreciate your support and are always here if you ever need a hand! 💛💬

5 / 5 Share

Oct. 21, 2025

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the amazing review! 😊 We’re thrilled to hear you’ve had such a positive experience with Upcart over the past year. We truly appreciate your continued trust and support! It means a lot to our entire team! 🚀💬

5 / 5 Share

Oct. 21, 2025

I had some questions due to my ATC, but they helped me very quick and even did some overdelivery, very happy! Happy customer!

Using app

6 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for the lovely review! 😊 We're so glad our team was able to help answer your ATC questions quickly and even go the extra mile. Your happiness means a lot to us! We’re thrilled to have you as part of the Upcart family! 💬✨

5 / 5 Share

Oct. 17, 2025

The team was super helpful! Laura helped me fix my cart issue so quickly really appreciate her support, everything’s working perfectly now!

Store

B.L

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're so happy to hear that Laura was able to fix your cart issue so quickly. She’ll be delighted to know her support made a difference. We truly appreciate your continued trust and support after more than a year with Upcart! 🚀💬

1 / 5 Share

Oct. 14, 2025

I’ve been using UpCart for a while, and the app itself has potential — but the customer service is absolutely terrible. They take forever to respond (if they even reply at all), and when they do, the answers are generic and unhelpful. It feels like they don’t actually read what you write or care about solving your issue. I’ve spent hours trying to fix simple problems that should have been resolved in minutes if proper support existed. Definitely not what you expect from a paid Shopify app.

Store

Ginecol

Using app

About 1 month

Total reviews

3

Average rating

3.7