UpCart—Cart Drawer Cart Upsell
UpCart: Shopify Sticky Cart Drawer & Cart Upsell App
Rating
4.8
feedback
1,047
chart
#47
All reviews
Rating Breakdown
Review RSS Feed
March 13, 2025
Great customer service and quick responses!!
Thank you so much for taking the time to leave us a nice review, we really appreciate it 🙏. Please don't hesitate to reach out and let us know how we can continue to support you! 😀
March 12, 2025
Best solution I've found for my cart. Personally works better than anything I've had custom coded as well. Fitting the full screen on mobile and easy upsells. It's exactly what I was looking for. Fast customer support, quite literally instant responses. And always able to provide a solution but also the reasoning behind it. Nothing but great positives to say about Upcart.
Really appreciate you sharing your experience! 🤗 It’s awesome to hear that UpCart has been the best solution for your cart—especially outperforming custom-coded setups. The full-screen mobile fit and easy upsells are definitely game-changers! And huge shoutout to our support team for keeping things fast and helpful. 😀 We’re all about making sure you not only get a solution but also understand the "why" behind it. Thanks again for the kind words—we’re thrilled to have you on board! 😊
March 12, 2025
Patti is the TOP G, best customer service experience
Love to hear that! 😄 Patti is truly a rockstar, and we’re so glad she made your customer service experience top-notch! We’ll be sure to pass along the shoutout—she’ll appreciate it! 🔥 Let us know if you ever need anything else!
March 12, 2025
app stopped working , alot of glitches, free gifts not working, text all over the place. customer support does not exist. there is one agent switching between dozens of merchants. run away!
March 12, 2025
Good help from John
Glad to hear John was able to help! 😊 We’ll be sure to pass along the appreciation. Let us know if you ever need anything else! 🙏
March 11, 2025
⭐ 1/5 - Disappointing Experience This app is full of bugs that never seem to get fixed. They promise improvements, but the same issues persist, making it frustrating to use. On top of that, the customer support is terrible – no real solutions. It feels like the developers don’t care about user feedback. Definitely not worth the hassle. Avoid it if you can!
Hi, thanks for your honest review, and we're really sorry for the poor experience you had! 😥 I took a look at your support conversation and identified a few areas where we missed the mark. 🎯 I sent you an email going over each of these points, just know we take your feedback seriously! Our engineering team is also always hiring to help address the backlog of tickets so that we can prevent things like this from happening. (See the 4 open positions here: https://www.rokt.com/careers/?teams=AfterSell) We appreciate your reports, as it helps us keep the app in tip-top shape! 🚀 Both things you reported have been fixed. One was definitely a bug (that's been squashed 🐛) and the other one was more of a programming oversight (which has also been patched ❤️🩹). Please let us know if there's anything else we can do to improve your experience with the app, thanks so much! 🙌
March 11, 2025
Very helpful and solved my issue pretty quick
Glad to hear that! 😊 Happy we could help and get things sorted quickly for you. Let us know if you ever need anything else! 🙏
March 10, 2025
Dom was very helpful in his assistance. He was quick and straight to the point
Awesome to hear that Dom was able to help quickly and efficiently! 😊 We’ll be sure to share your kind words with them ❤️ Let us know if you ever need anything else! 🙏
March 9, 2025
Very great support staff, quick response and solutions to your issues.
Glad to hear you had a great experience with our support team! 😊 We pride ourselves on quick responses and effective solutions. Thanks for the kind words, and let us know if you ever need anything! 🙏
March 7, 2025
Great App & the help of Hailey with UpCart is what truly made it great, without her help I truly was about to uninstall & use a competitors product. Thank you
Thank you so much! 😊 Hailey is going to be so happy to read this review! We're so happy she able to help and we can continue to work together 🙏 Please let us know how we can continue to assist you!
March 5, 2025
I started with AfterSell about two months ago, which, truthfully, blew me away with the AOV increase that happened, literally, immediately. So I decided to give UpCart a shot... and like most founders, we're quite particular on how things are displayed on our site. After much self-troubleshooting, Hailey solved a super important UX wish that I couldn't seem to solve on my own. Better yet, she solved in a matter of minutes with such a fun, upbeat attitude. It's so rare to find companies that truly go above and beyond to make sure us shop owners are getting our dream tools – but not with Hailey at UpCart. She cares which means the company DNA is rooted in care. It's experiences like these that have already turned me into a life-long customer. I know this team has my back today and 5 years from now. Truly amazing experience. Thank you, thank you, thank you, Hailey! - Andy ✌️
Andy, First of all, we're blown away by your kind words ❤️🥰 We appreciate them immensely! We're so happy both AfterSell and UpCart have made a positive contribution to your store and even happier that Hailey was able to help you so quickly with that UX problem. We are so proud of Hailey, she's always very fun and a tremendous help 🤗. You're very right that merchant care is our top priority and I'm sure if speak to another member of the support team, you'll see that runs through us all. 🙏 We look forward to continue to work with you!
March 5, 2025
Pierre made the best support for me ever! 100/10 such a nice dude, recorded me videos to explain all my questions!
Pierre is pretty awesome! 😎. We're so happy you had great support, with a nice guy who made you videos to help you. 😃. Please let us know if we can assist with anything else in the future 🙏
March 2, 2025
John helped me so much when I needed help, he's the best and would recommend!
John is pretty great! He'll be so happy to see this review 🥰. We're so happy he helped you so much and we look forward to continuing to work with you 🙏
Feb. 28, 2025
Very good application with very good support. Aina solved my problem in a matter of minutes
We're so happy to hear that Aina solved your problem so quickly! 😀 Thank you very much for your review and we look forward to continuing to work with you 🙏
Feb. 27, 2025
Horrible customer service. Mark made me wait 1 hour and he come up with an generic answer. This is the worst customer service ever. If you are planning to set this up same day stay away and look for another app. Also app didnt integrate with my theme and i cannot find anyone to help me with it.
Feb. 27, 2025
UpCart is an incredibly useful app that enhances the shopping experience with its seamless functionality. What truly sets it apart is its exceptional customer support—quick, efficient, and always ready to help. Whenever an issue arises, their team responds promptly and effectively, ensuring a smooth experience. Highly recommended for anyone looking to optimize their cart system!
Thank you so much for your fantastic review! 😊 We're thrilled to hear that UpCart has enhanced your shopping experience and that our customer support team has made a positive impact. Providing seamless functionality and top-notch assistance is our priority, so it means a lot to know we're hitting the mark. If you ever need anything, we're always here to help. Happy shopping, and thanks for recommending UpCart! 🚀🛒✨
Feb. 27, 2025
Extrêmement déçu par le support client et technique. Nous utilisons cette application depuis 8 mois et en avons largement dépendu. Jusqu’à présent, tout fonctionnait bien malgré quelques bugs techniques qui sont apparus au fil du temps. Cependant, l’équipe de l’application n’a jamais vraiment cherché à nous aider, et nous avons dû trouver des solutions par nous-mêmes. Depuis 4 jours, un problème majeur empêche l’affichage de nos images, du carrousel et de l’affichage mobile, en raison d’un conflit entre l’application et notre thème. Après avoir contacté les développeurs du thème, ils nous confirment que le souci vient de l’application et nous renvoient vers leur support. De leur côté, l’équipe de l’application rejette la responsabilité sur le thème, sans chercher à proposer la moindre solution. L’assistance est décevante et manque de professionnalisme. L’application est utile, mais lorsqu’un problème survient, il n’y a aucun accompagnement sérieux. Notre taux de conversion a été divisé par trois, et malgré cela, on nous répond simplement que l’application n’a pas changé. Certes, mais lorsqu’on paie pour un service, il est normal qu’il fonctionne ou, à défaut, que l’on nous apporte une solution concrète. Comme souvent sur Shopify, les thèmes et applications se multiplient pour engranger des profits, mais l’assistance technique est rarement à la hauteur. Ils sollicitent facilement des avis pour gonfler leur note, mais dès qu’un problème sérieux survient, peu d’entre eux se montrent réellement efficaces.
Feb. 26, 2025
Great app! Upped my AOV by quite a bit, highly recommend if you have bundled items like tracksuits. Jacinda was super helpful and very responsive when one of my customers was having a problem checking out. She found an issue in my code and we got it fixed super quick. I really appreciate the speedy customer service as it limits the time it takes to solve problems in my business. A+!!
Thank you for your awesome review! 🚀 We're so glad to hear that UpCart has helped boost your AOV and that our support team, especially Jacinda, was able to assist you quickly and effectively. We know how important it is to keep things running smoothly, and we're always here to help whenever you need. Wishing you continued success with your store—thanks again for the A+ rating! 😊🎉
Feb. 25, 2025
Hailey helped me really fast and fixed my issue immediately really competent and professionell
Thank you for your kind words! 😊 We're so happy to hear that Hailey was able to assist you quickly and professionally. Providing top-notch support is our goal, and we truly appreciate your feedback. If you ever need anything else, we're always here to help! 🙏
Feb. 25, 2025
Works very well and If you need any help they assist you very quickly.
Thank you for your great review! 😊 We're very happy to hear that UpCart is working well for you and that our support team was able to assist you quickly. If you ever need anything, we're always here to help. Happy selling! 🛒 Please let us know if we can assist with anything else 🙏