Upcart—Cart Drawer Cart Upsell

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been 🙏 Horizon should work with Upcart out of the box, so we’d love to better understand what happened in your setup. We’ll reach out directly to get a bit more context and help get things running smoothly again. Thank you for taking the time to share this feedback. It’s really helpful for us in improving Upcart and making sure experiences like this don’t happen again💡💬

Hi there, we’re really sorry to hear about the billing issue and completely understand your concern. That’s not the experience we want for our users. Our team has already reached out directly to set you up with a refund. Thank you for bringing this to our attention! We’ll make sure it’s resolved quickly 💬✨

We're really sorry to hear about your experience and frustration. We take billing issues very seriously. Shopify handles all app subscriptions, and charges typically stop once an app is uninstalled. However, there can sometimes be timing issues with billing cycles. Please reach out to our support team directly so we can investigate your specific situation and make sure everything is sorted out properly. We apologize for any inconvenience this has caused.

Hi there, we’re really sorry to hear about the issues you’ve run into. We completely understand how frustrating that can be, and this definitely isn’t the experience we want for you. Our team has already reached out directly to take another look at what’s happening on your setup so we can help get things resolved as quickly as possible. Thank you for sharing this feedback with us, it genuinely helps us improve. 💬✨

Hi there, we’re really sorry to hear about your experience and understand how frustrating that can be. Compatibility issues like this are definitely not what we want for our users. Our team has already reached out to see how we can help get things working smoothly with your theme. Thank you for sharing this feedback! It helps us improve and make Upcart better for everyone. 💡💬

Hi there, we’re really sorry to hear about your experience and completely understand how challenging this must have been for a multilingual store setup. Our team is actively exploring improved translation capabilities to better support stores with multiple languages. We truly appreciate you sharing this feedback it helps guide our development and make Upcart better for everyone. Our support team has also reached out directly to discuss potential workarounds in the meantime. 💬✨

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating it must be to wait that long for technical assistance. That’s definitely not the level of support we want to provide. Our team has reached out directly to look into your case and ensure your cart issue is resolved as soon as possible. We truly appreciate your patience and feedback it helps us improve and serve our users better 💬✨

Hi there, we’re really sorry to hear about the billing issue and completely understand your concern. That’s not the experience we want for our users. Our team has already reached out directly to set you up with a refund. Thank you for bringing this to our attention! We’ll make sure it’s resolved quickly 💬✨

Hi there, we really appreciate your feedback and are sorry to hear that Upcart hasn’t met your expectations. Our team has already reached out to connect and help ensure you get the best possible setup for your store. 💡💬 In the meantime, we’re actively exploring improvements in this area, and your input is incredibly valuable to that process. Thank you trying Upcart! ✨

We’re really sorry to hear that you have had this experience! That’s definitely not the experience we want for our users, and we completely understand your concern. Our team has already reached out directly to investigate and make sure this is resolved quickly. Thank you for bringing this to our attention! We are confident we will do everything we can to make it right. 💬✨

Hi there, We’re really sorry to hear about the trouble you experienced, we know how frustrating it can be when your cart isn’t working as expected after uninstalling an app. Just to clarify: UpCart does not leave any residual code behind after being uninstalled. We’ve built the app to remove itself cleanly from your theme to avoid exactly this kind of issue. That said, we’re aware that some other cart apps may leave behind code, which can sometimes lead to conflicts, even after removal. We’re always happy to help clarify what’s going on, even if you’re no longer a customer, and point you in the right direction if needed. You should have already received an email from a member of our team. Thanks again for your feedback, and we truly wish you the best moving forward! 💬

Thank you so much for taking the time to share your experience 🙏 We're really sorry this issue caused unnecessary stress and frustration. We completely understand how critical reliable support is, especially when a technical problem is affecting your store 🛒 You're absolutely right, this wasn't a feature request. It was a request for a working solution to something that went wrong. We genuinely apologize for the confusion earlier on, and for not providing clearer answers from the get-go. 😞 That said, I want to reassure you that your report has been taken seriously 💬 We've already made a change to your cart that we believe could resolve the issue, and we're currently waiting to hear back from you to confirm if it worked on your end 🤞 Could you please take a look at your support conversation with our team to let us know? We're doing everything we can to make sure your setup is stable again, and we're more than happy to keep working with you until it's fully resolved. Thanks again for your patience, and for giving us the chance to make this right 💛

Hi there, We’re really sorry to hear about the trouble you’ve experienced with ATC data not syncing with Klaviyo, that’s definitely not the experience we want for our merchants. We understand how critical this kind of integration is, especially when it impacts revenue. Our team is actively looking into this, and we want to make sure your concerns are properly addressed. If you haven’t already, you would have an email from a member of our team to support you further. Thank you for your patience, we truly value your feedback and the opportunity to make this right. 💬✨

Hi there, we’re sorry to hear about your disappointment regarding the lack of a free plan. We understand that pricing is an important consideration, and we truly appreciate your feedback. Our goal is to deliver as much value as possible through the features and support included in our plans. Our team has already reached out directly to explore the best way forward. Thank you for giving Upcart a try! We hope you’ll reconsider us in the future. 💬✨

Hi there, we’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This isn’t the level of service we want to provide, and we take your feedback seriously. Our team has reached out directly to review your case and make sure the issue is resolved properly. We appreciate you sharing this with us! It helps us improve both our product and our support moving forward. 💬✨

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This definitely isn’t the experience we want for our users. Our team has already reached out directly to investigate what happened and get your app running smoothly again. We truly appreciate you taking the time to share this feedback! It helps us identify areas where we can improve and better support our merchants. 💬✨

Hi, thanks for your honest review, and we're really sorry for the poor experience you had! 😥 I took a look at your support conversation and identified a few areas where we missed the mark. 🎯 I sent you an email going over each of these points, just know we take your feedback seriously! Our engineering team is also always hiring to help address the backlog of tickets so that we can prevent things like this from happening. (See the 4 open positions here: https://www.rokt.com/careers/?teams=AfterSell) We appreciate your reports, as it helps us keep the app in tip-top shape! 🚀 Both things you reported have been fixed. One was definitely a bug (that's been squashed 🐛) and the other one was more of a programming oversight (which has also been patched ❤️‍🩹). Please let us know if there's anything else we can do to improve your experience with the app, thanks so much! 🙌

Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This isn’t the level of support or setup experience we want for our users. Our team has already reached out to review your case and ensure your theme integration is promptly looked into. We truly appreciate you bringing this to our attention! It helps us improve and make sure future interactions are much smoother. 💬✨