All reviews

Rating Breakdown

  • 5
    90% (651 ratings)
  • 4
    2% (11 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (33 ratings)

Reviews with Text

  • 94% (668)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 1, 2023

Great support. App is now working perfect with our theme.

Store

Mesmo

Using app

2 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 23, 2023

Perfect support from Jordan! Thank you!

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 27, 2023

Top App, perfect support. Generate big plus with the app.

Store

Elsara

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, we are waiting on a response from you and are eager to discuss the issue. Our CTO and development team have investigated thoroughly and it does not seem to be an issue with UpCart. We would love to hop on a call with you and discuss further.

5 / 5 Share

Oct. 18, 2023

We are likely to generate another 150K plus in revenue over a year from the upsell capabilities. The cart itself is designed very well. I would like to see a bit more on the analytics side, and some options need work in the customization area. (i.e note section and the announcement timer). However, I am beyond impressed by the performance.

Using app

4 months

Total reviews

10

Average rating

4.3

5 / 5 Share

Oct. 23, 2023

Work is always tedious, complex, and challenging, but having a good app plugin and a responsible team can save you a lot of trouble. Despite some initial hiccups during the usage, the technical team at UpCart provided me with tremendous assistance. They patiently listened to my questions, helped me devise solutions and alternative approaches. I witnessed their proactive and responsible work attitude towards customers, and I feel like I've found a great partner. Currently, I'm only using the basic features of their app, and it has already resulted in more than a 5% increase in product quantity for orders following UpCart's recommendations. This pleasantly surprised me, and now I plan to implement more comprehensive marketing strategies with UpCart's guidance to help my business. I highly recommend UpCart!

Using app

About 1 month

Total reviews

8

Average rating

3.5

5 / 5 Share

Sept. 29, 2023

Great App, super quick and competent service!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

Pleasant to work with. Patti was very helpful.

Using app

2 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Great app, I tried a few others that felt clunkier and settled on this one. I ran into a compatibility issue with my site and the support staff had it fixed within minutes.

Using app

3 days

Total reviews

4

Average rating

4.0

3 / 5 Share

Oct. 2, 2023

I can't express how impressed I am with this app and the exceptional support provided by the Upcart team! Recently, I encountered an incompatibility issue with my theme, but the Upcart team swiftly and efficiently resolved it, offering comprehensive support throughout the process. The impact on our sales has been remarkable since implementing the app. I do have a suggestion to further enhance the app's functionality: consider adding a feature to suggest discounted upsell products. I believe this addition would significantly boost our conversion rates. I eagerly anticipate future updates and improvements from the Upcart team, given the incredible experience I've had so far. Keep up the fantastic work!

Using app

18 days

Total reviews

2

Average rating

2.5

4 / 5 Share

Sept. 12, 2023

The app and UI is very nice. Very easy to use and it does convert. The problem is, many times there is a 1-3 second delay in seeing the item in your cart. It makes me wonder how many sales are lost because of this issue. Hopefully they can solve the lag issue because I'm not sure it's worth the upsells if I'm losing sales altogether from the lag.

Using app

24 days

Total reviews

7

Average rating

3.1

5 / 5 Share

Sept. 11, 2023

I had a couple of technical issues with the cart not displaying the add to cart button correctly. Jordan was excellent and fixed this for me super quickly. I'm very happy now with how the cart looks and works. Definitely recommend.

Store

LWLSS

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 10, 2023

Très bonne application, je recommande ! Support très réactif, même le soir assez tard.

Using app

About 2 hours

Total reviews

3

Average rating

3.7

5 / 5 Share

Sept. 8, 2023

The best slide cart that i use and support is very reactive. I Love

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

The upcart upsale settings are very easy to work through, and theres many different ways you can upgrade your regular cart to increase order value. The best part however is the customer service. I had issues getting UpCart to integrate with my site’s custom theme that i bought and when i reached out for help at like 9pm they answered me right away and we went back and forth late at night, trying to figure out the best fix. They offered to help hands on and have a look at my themes code and see if there was anything they could change to make everything integrate correctly. Thankfully it was just a simple fix, and they were able to get it all fixed very fast. They also gave me a breakdown of the issue and all the exact changes they made, so now i know exactly what has changed and will be able to relay the info to the team that made my custom theme.

Store

SoIcy

Using app

5 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 4, 2023

Das System ist wunderbar, schnell und der Support ist sehr gut. Es freut mich sehr mich dafür entschieden zu haben.

Using app

11 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 7, 2023

An app used by the top merchants - This is my go-to from now on for carts. Love that the app is so well integrated into Shopify. I can trust it during my busiest times. Highly customizable too. Love it!

Using app

About 1 month

Total reviews

13

Average rating

5.0

5 / 5 Share

Aug. 28, 2023

App works great and the customers support is even better. Fast replies and they will customize the cart however you may need!

Using app

4 months

Total reviews

8

Average rating

5.0

3 / 5 Share

Feb. 10, 2024

App is good, but support is useless. They dont even bother to put efforts, reply late and sound uninterested. Look forward to switch if there is a good alternative out there.

Using app

6 months

Total reviews

6

Average rating

4.5

5 / 5 Share

Aug. 16, 2023

It became too easy to be compatible with other apps after upgrading the version. And Cs team and development team are very kind. Everything I wanted was customizable and very fast.

Using app

20 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 14, 2023

App is a great way to increase your AOV and help customers with product discovery. Just be sure to test your add to cart button across multiple devices and browsers as ours did not work initially and they had to add in some code. I had a few requests and they custom coded it over night. Support is really amazing and responsive, thank you!

Using app

7 days

Total reviews

21

Average rating

4.6