All reviews

Rating Breakdown

  • 5
    95% (874 ratings)
  • 4
    2% (14 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (5 ratings)
  • 1
    2% (22 ratings)
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5 / 5 Share

Dec. 12, 2023

Great App but the most important is the support. They help to customize everything. 5 Stars + Thanks

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2023

This app does what it is supposed to do with little to no fuss. One of the best things about this app is the devs are always available and ready to help out and try to apply any changes you need - customer service at this level is rare these days.

Using app

About 1 year

Total reviews

1

Average rating

5.0

2 / 5 Share

Dec. 10, 2023

I have reached out 2x to get help. This app is a great idea but does not work right. It caused major issues on Black Friday. It gave customer products they did no earn as they did not meet the threshold. I also have turned it off because the free item sale was done and then a few more items came through when the app was not active again. This is a pain and not support to respond yet.

Using app

5 months

Total reviews

1

Average rating

2.0

4 / 5 Share

Dec. 6, 2023

Store

mattini

Using app

2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 6, 2023

Amazing support. So friendly and very helpful. Happy with the app so far and has been very easy to integrate.

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

You get a very fast support thanks to pattie to fix my cart

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 29, 2023

Great customer service, very sleek cart design and the pricing system beats every other option. Very good

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 26, 2023

Selbst Sonntags um Mitternacht erhält man ausführlichen und hilfreichen Support, die App ist übersichtlich und benutzerfreundlich, sehr zu empfehlen.

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 26, 2023

Mark was super helpful in fixing my cart setup by fixing it via coding. Very supportive and kind customer service. I am thankful!

Using app

13 days

Total reviews

1

Average rating

5.0

3 / 5 Share

Nov. 26, 2023

This app has many restrictions that aren't told you to you upfront until you discover them yourself and ask the support team (to which their answers are simply, "our app doesn't have control over it"). Free rewards cannot be restricted on cart pages (only sliding cart), and even though I need the order tag to be free of tags, upcart just dominates that space affecting my normal business processes. When asked their response is, "we need that space too". I've only been using this app for a week or so, and not only are the restrictions affecting my processes (customers are literally adding dozens of free rewards with no restrictions), but upcart has been no help in trying to find a solution.

Using app

16 days

Total reviews

5

Average rating

4.0

5 / 5 Share

Nov. 25, 2023

Would recommend. Had some technical issues with the way my cart looked but their representative was extremely helpful and fixed everything for me.

Using app

10 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Nov. 23, 2023

Nice product, flexible and well thought out :-), and the service is A1.

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Mark was very helpful and the app is amazing

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

Great app and excellent customer service! UpCart definitely helped us increase our AOV and conversion!

Using app

7 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 18, 2023

nice experience with the app and the support is very reactive. i'm very satisfied

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

Surprisingly fast and accurate support from Patti of UpCart. The answer to my question was simple to understand and helped my sort out the discount hierarchy. Well done UpCart.

Using app

About 1 year

Total reviews

32

Average rating

5.0

2 / 5 Share

Nov. 8, 2023

Stunning cart design that is dysfunctional and dropped my conversion rate significantly. I installed this app for its main function, the discount codes. This function does not work properly, discount codes were not claimed properly or not working at all. I contacted support twice but it's been about a week and this issue has not been resolved yet as of the date I uninstalled the app (they said it's not just in my shop by the way, you would assume an issue like this would be resolved swiftly then). Wasted time in the busiest time of the year in November crashing my conversion rate because of this app, and paid for it to not do its main job (the discount codes) that is meant to do. Not sure what all those other 5-star reviews are for.

Using app

2 months

Total reviews

7

Average rating

4.1

5 / 5 Share

Nov. 1, 2023

Great support. App is now working perfect with our theme.

Store

Mesmo

Using app

2 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

perfect support and best app :)

Using app

11 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 27, 2023

Great app en super helpful support. They even helped me with a code issue that was not even related to their app. Thanks!

Store

Mini EU

Using app

About 12 hours

Total reviews

1

Average rating

5.0