All reviews

Rating Breakdown

  • 5
    92% (627 ratings)
  • 4
    1% (9 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (31 ratings)

Reviews with Text

  • 95% (645)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 12, 2023

Great App but the most important is the support. They help to customize everything. 5 Stars + Thanks

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2023

This app does what it is supposed to do with little to no fuss. One of the best things about this app is the devs are always available and ready to help out and try to apply any changes you need - customer service at this level is rare these days.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

Amazing support. So friendly and very helpful. Happy with the app so far and has been very easy to integrate.

Using app

About 19 hours

Total reviews

2

Average rating

5.0

3 / 5 Share

Nov. 26, 2023

This app has many restrictions that aren't told you to you upfront until you discover them yourself and ask the support team (to which their answers are simply, "our app doesn't have control over it"). Free rewards cannot be restricted on cart pages (only sliding cart), and even though I need the order tag to be free of tags, upcart just dominates that space affecting my normal business processes. When asked their response is, "we need that space too". I've only been using this app for a week or so, and not only are the restrictions affecting my processes (customers are literally adding dozens of free rewards with no restrictions), but upcart has been no help in trying to find a solution.

Using app

16 days

Total reviews

7

Average rating

3.4

5 / 5 Share

Nov. 25, 2023

Would recommend. Had some technical issues with the way my cart looked but their representative was extremely helpful and fixed everything for me.

Using app

4 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Nov. 23, 2023

Nice product, flexible and well thought out :-), and the service is A1.

Using app

About 1 month

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 21, 2023

Mark was very helpful and the app is amazing

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

Great app and excellent customer service! UpCart definitely helped us increase our AOV and conversion!

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 18, 2023

nice experience with the app and the support is very reactive. i'm very satisfied

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

Surprisingly fast and accurate support from Patti of UpCart. The answer to my question was simple to understand and helped my sort out the discount hierarchy. Well done UpCart.

Using app

9 months

Total reviews

33

Average rating

5.0

5 / 5 Share

Nov. 1, 2023

Great support. App is now working perfect with our theme.

Store

Mesmo

Using app

2 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 23, 2023

Perfect support from Jordan! Thank you!

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 27, 2023

Top App, perfect support. Generate big plus with the app.

Store

Elsara

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, we are waiting on a response from you and are eager to discuss the issue. Our CTO and development team have investigated thoroughly and it does not seem to be an issue with UpCart. We would love to hop on a call with you and discuss further.

5 / 5 Share

Oct. 18, 2023

We are likely to generate another 150K plus in revenue over a year from the upsell capabilities. The cart itself is designed very well. I would like to see a bit more on the analytics side, and some options need work in the customization area. (i.e note section and the announcement timer). However, I am beyond impressed by the performance.

Using app

4 months

Total reviews

10

Average rating

4.3

5 / 5 Share

Oct. 23, 2023

Work is always tedious, complex, and challenging, but having a good app plugin and a responsible team can save you a lot of trouble. Despite some initial hiccups during the usage, the technical team at UpCart provided me with tremendous assistance. They patiently listened to my questions, helped me devise solutions and alternative approaches. I witnessed their proactive and responsible work attitude towards customers, and I feel like I've found a great partner. Currently, I'm only using the basic features of their app, and it has already resulted in more than a 5% increase in product quantity for orders following UpCart's recommendations. This pleasantly surprised me, and now I plan to implement more comprehensive marketing strategies with UpCart's guidance to help my business. I highly recommend UpCart!

Using app

About 1 month

Total reviews

8

Average rating

3.5

5 / 5 Share

Sept. 29, 2023

Great App, super quick and competent service!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

Pleasant to work with. Patti was very helpful.

Using app

2 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Great app, I tried a few others that felt clunkier and settled on this one. I ran into a compatibility issue with my site and the support staff had it fixed within minutes.

Using app

3 days

Total reviews

4

Average rating

4.0

3 / 5 Share

Oct. 2, 2023

I can't express how impressed I am with this app and the exceptional support provided by the Upcart team! Recently, I encountered an incompatibility issue with my theme, but the Upcart team swiftly and efficiently resolved it, offering comprehensive support throughout the process. The impact on our sales has been remarkable since implementing the app. I do have a suggestion to further enhance the app's functionality: consider adding a feature to suggest discounted upsell products. I believe this addition would significantly boost our conversion rates. I eagerly anticipate future updates and improvements from the Upcart team, given the incredible experience I've had so far. Keep up the fantastic work!

Using app

18 days

Total reviews

2

Average rating

2.5

4 / 5 Share

Sept. 12, 2023

The app and UI is very nice. Very easy to use and it does convert. The problem is, many times there is a 1-3 second delay in seeing the item in your cart. It makes me wonder how many sales are lost because of this issue. Hopefully they can solve the lag issue because I'm not sure it's worth the upsells if I'm losing sales altogether from the lag.

Using app

24 days

Total reviews

7

Average rating

3.1