All reviews

Rating Breakdown

  • 5
    90% (651 ratings)
  • 4
    2% (11 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (33 ratings)

Reviews with Text

  • 94% (668)
Review RSS Feed Review RSS Feed

1 / 5 Share

Sept. 13, 2025

I don't use the app but it still charges me monthly, please refund me

Using app

4 months

Total reviews

4

Average rating

4.0

Developer Reply

Hi there, we’re really sorry to hear about the billing issue and completely understand your concern. That’s not the experience we want for our users. Our team has already reached out directly to set you up with a refund. Thank you for bringing this to our attention! We’ll make sure it’s resolved quickly 💬✨

5 / 5 Share

Sept. 6, 2025

I installed UpCart mainly to offer rewards directly in the cart, and it's been super straightforward to set up. The interface is really easy to use, and I’ve been testing out the upsell and reward features. So far, I’ve already seen a few upsells come through, which is a great early sign. Shoutout to Hailey from the support team—she noticed I wasn’t getting anywhere with the AI bot and jumped in to help without me even asking. Really appreciated that kind of initiative!

Using app

21 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! 🙌 We're thrilled to hear that setting up Upcart was easy and that you’re already seeing upsells coming through! That’s amazing progress! Hailey will be over the moon to know her quick support made a difference when you needed it. We really appreciate your kind words and can’t wait to see your results keep growing! 🚀💬

5 / 5 Share

Sept. 6, 2025

Geweldige app! Conversie verhogend op verschillende vlakken. En de support is snel en accuraat!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the great review! 😊 We’re glad to hear Upcart is helping boost your conversions and that our support has been fast and accurate. We truly appreciate your support and are always here if you need anything! 💬✨

5 / 5 Share

Sept. 11, 2025

The app has some great functionalities and the customer service was very kind in helping me fix some issues with translations

Store

Soï

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 😊 We're glad to hear that you’re enjoying the app’s features and that our team could help fix your translation issues quickly. We truly appreciate your support and are always here if you ever need more assistance. 💬✨

5 / 5 Share

Sept. 5, 2025

Michelle from UpCart Drawer was brilliant! She was patient, extremely helpful, and we fixed the problem quickly. I wish I had spoken to her sooner, very happy with the experience.

Store

Actv8

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're so glad to hear that Michelle was able to help get everything resolved quickly. She’ll be thrilled to know her patience and support made such a great impression! We really appreciate you taking the time to share your experience and are so happy to have you with Upcart. 💬✨

1 / 5 Share

Sept. 3, 2025

The upsell function doesn't have the option to automatically display and apply the discount code.

Store

Firmpaw

Using app

About 1 hour

Total reviews

4

Average rating

2.0

Developer Reply

Hi there, we really appreciate your feedback and are sorry to hear that Upcart hasn’t met your expectations. Our team has already reached out to connect and help ensure you get the best possible setup for your store. 💡💬 In the meantime, we’re actively exploring improvements in this area, and your input is incredibly valuable to that process. Thank you trying Upcart! ✨

5 / 5 Share

Sept. 2, 2025

Upcart is great if you want to increase your AOV. Team is very helpful and responsive. Def recommend.

Using app

About 2 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for the fantastic review! 🚀 We're thrilled to hear that Upcart is helping you boost your AOV and that our team has been responsive and helpful along the way. We really appreciate the recommendation and are always here if you ever need a hand! 💬✨

1 / 5 Share

Sept. 2, 2025

没有经过允许扣钱

Store

Astra®

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

We’re really sorry to hear that you have had this experience! That’s definitely not the experience we want for our users, and we completely understand your concern. Our team has already reached out directly to investigate and make sure this is resolved quickly. Thank you for bringing this to our attention! We are confident we will do everything we can to make it right. 💬✨

5 / 5 Share

Aug. 25, 2025

It's worked really great for us so far - with some minor issues with compatibility. Recently we had an issue with the cart drawer showing up, and initially I was directly to an ai support who only re-parroted what I'd already read in the help guide and searched on chat gpt myself. However, once I asked for an escalation, I reached Patti who was able to identify a solution very quickly. Hopefully the app continues to be compatible with our store because it offers an easy way to boost sales and show offers before checkout.

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience, we really appreciate your honesty! 😊 We’re glad to hear that the app has been working well overall and that it’s helping support your sales goals. That said, I completely understand how frustrating it must have been to run into compatibility issues and not get the help you needed right away. I'm so sorry for that initial experience. That makes it all the more meaningful to hear that Patti was able to step in and quickly identify a solution, I'll be sure to pass your kind words along to her! 💬 We’re committed to making sure the app continues to run smoothly with your store, and we’re always here to help if anything else comes up. Please don’t hesitate to reach out if you need anything, we're rooting for your continued success! 🚀

5 / 5 Share

Aug. 22, 2025

The best cart app on Shopify App Store, period. Yes, it’s a little more expensive than others, but absolutely worth it. Front-end performance is noticeably faster than any other cart app I’ve tried, and it works right out of the box without needing a ton of tweaks. (Most other cart apps require you to manually disable Shopify’s native cart, otherwise they just stack on top as an overlay, this one handles it perfectly.) Customisation options are excellent, and the support team is genuinely outstanding- fast, patient, and willing to go the extra mile. In my very first week, they made custom adjustments for me, and since then I’ve had zero issues. Even when I caused a problem myself by changing something in my theme, Aina from their support team took the time to go through everything and help me fix it without hesitation. I’d recommend this app over any others, hands down. It simply works out of the box, and in my experience, it’s even faster than Shopify’s native cart.

Using app

6 months

Total reviews

10

Average rating

5.0

Developer Reply

Wow!! Rhank you so much for this incredible review! 🙌 We're absolutely thrilled to hear that you've had such a smooth and high-performing experience with UpCart. It's especially meaningful to hear that it stood out for you among the many other cart apps you've tried—speed, reliability, and ease of setup are exactly what we strive for! We’re also so happy that the customization options have been a great fit, and that our support team, especially Aina, was able to step in and go the extra mile when needed. I’ll be sure to pass your kind words along to her! It really means a lot to us that you’d recommend UpCart so confidently. If there's ever anything more we can do to support you, we’re always just a message away. 💬✨ Thanks again for being part of the UpCart community! 🚀

5 / 5 Share

Aug. 20, 2025

Brandon was awesome!!

Using app

7 months

Total reviews

6

Average rating

5.0

Developer Reply

That’s awesome to hear, thank you for sharing! 😊 Brandon will be so happy to know he made such a great impression. If there’s anything else we can help with or if you have more feedback to share, we’re always here! 💬✨

5 / 5 Share

Aug. 20, 2025

Really great app and a great customer service!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We’re so glad to hear you’re loving the app and had a great experience with our customer service team. If there’s ever anything you need, we’re always here and happy to help! 💬✨

5 / 5 Share

Aug. 18, 2025

good job my friend!!!! you saved me

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the awesome feedback! 🙌 We're so glad to hear we could help out and make things easier for you! That means a lot to our team! We really appreciate your kind words and are always here if you ever need a hand again. 💬✨

5 / 5 Share

Aug. 18, 2025

great reactivity, best on shopify app store

Store

STAYR

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the awesome feedback! 🚀 We’re thrilled to hear that you found the response time great and consider us one of the best on the Shopify App Store, that means a lot! If there’s ever anything else we can do to support you, we’re just a message away. 💬✨

5 / 5 Share

Aug. 18, 2025

Great suport from their team to me

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We’re really happy to hear that our team was able to support you in a meaningful way. Knowing that you felt taken care of means the world to us! If there’s ever anything more we can do to help, we’re always here for you. 💬✨

5 / 5 Share

Aug. 17, 2025

Michelle was much faster to solve my problem. Thank you again! Apart from that, this application is perfect for a better conversion rate.

Using app

9 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! 😊 We're so glad to hear that Michelle was able to resolve your issue quickly, that’s exactly the level of care we aim for. And it's amazing to hear the app is helping improve your conversion rate too! If there’s anything else we can do to support you along the way, we’re always here for you. 💬✨

5 / 5 Share

Aug. 14, 2025

Amazing service. Helped with every question I had. Even helped me add some code in. Great app and people to work with!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We’re so glad to hear that you had a great experience with our team and that we were able to help with your questions, including jumping in to assist with code! It means a lot to know you're enjoying both the app and the support. If you ever need anything else, we're always here to help! 💬✨

5 / 5 Share

Aug. 10, 2025

Dom was very patient and helpful. Helped me solve my issues.

Store

Spartan

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind feedback! 😊 We’re really glad to hear that Dom was patient and helpful in resolving your issues. We'll be sure to pass along your kind words to her! If there’s anything else you need down the road, we’re always here to help. 💬✨

5 / 5 Share

Aug. 6, 2025

Jam was very helpful!

Store

Solvea

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 😊 We're so glad to hear that Jam was able to help! She’ll be thrilled to know her support made a difference. We really appreciate your kind words and are always here if you ever need any more assistance! 💬✨

1 / 5 Share

Aug. 6, 2025

When you delete this app it messes with the original set up of your cart and they aren't very helpful in fixing it because I guess your not a customer anymore.

Using app

6 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, We’re really sorry to hear about the trouble you experienced, we know how frustrating it can be when your cart isn’t working as expected after uninstalling an app. Just to clarify: UpCart does not leave any residual code behind after being uninstalled. We’ve built the app to remove itself cleanly from your theme to avoid exactly this kind of issue. That said, we’re aware that some other cart apps may leave behind code, which can sometimes lead to conflicts, even after removal. We’re always happy to help clarify what’s going on, even if you’re no longer a customer, and point you in the right direction if needed. You should have already received an email from a member of our team. Thanks again for your feedback, and we truly wish you the best moving forward! 💬