Upcart—Cart Drawer Cart Upsell
All reviews
great support
Great to hear! Thanks for the support.
Thank you for the 5 stars! Glad to have you with us.
Thanks for the 5-star rating! We appreciate you.
Thank you for the 5 stars! Welcome aboard.
Jose is the best he helped me to fix a issue I had very fast, which other worker couldn't. Team support very attentive.
Jose loves a tricky issue that others couldn't crack! So glad he could fix it fast for you. Thanks for the kind words!
Superb app and superb customer experience. Jose is great!
Superb review right back at you! Jose will be thrilled to see this. Thanks for the love.
Thanks for the 5-star review! We're glad to have you on board.
Great application, well designed
Well-designed is exactly what we aim for! Thanks for the kind words.
Hailey was very helpful, she listened well and made some changes for me. I appreciate her patience!
Listening well is half the job, and Hailey takes that seriously. Thanks for the patience and the kind feedback!
It's very bad the cart just zooms in on ios and for this reason I've had many abandoned carts
Thank you for the feedback, and we appreciate the chance to address this. By default, Upcart inherits fonts and sizing from your store's theme, which on some iOS setups can render larger than expected and give the impression of a zoomed view. This is fully customizable inside the cart editor, you can override theme fonts and sizing directly so the cart fits your design exactly. Happy to walk you through it whenever you'd like to take another look. - Mark, Customer Support
merci beaucoup Jam !
Merci beaucoup pour votre message! Jam sera ravie de lire ceci. À très bientôt!
app ottima. Aina è fantastica
Thank you so much for the kind words! 😊 We're thrilled to hear you're enjoying Upcart, and we'll make sure to pass along your lovely compliment to Aina. She'll be so happy to hear it! 🙏 If you ever need anything, don't hesitate to reach out. We're always here to help! 🚀
Very Glitchy, Combined discounts don't work well here, yet tehy do on other apps. Also their tiered rewards don't honor their exclusions so I lost a good amount on orders that had low margin items that pushed the order to a high rewards threshold. Customer service did give me a refund for a month to help offset some of that cost. That is why 3 stars instead of 2. If you only have basic upsell needs this works, anything more than that I would go elsewhere.
Thank you for the detailed and fair feedback. You're right that the way exclusions interact between triggered and tiered rewards isn't where it should be, and that gap is on our active roadmap. We genuinely appreciate the patience and the technical specificity, it helps us push the right fixes up the priority list. Whenever you're ready to revisit, our team (and I) are happy to dig back in. - Mark, Customer Support
got helped by john, he responds fast and was really helpful
John on the case means a quick, helpful answer every time! Thanks for the kind review.
Thank you so much for the 5-star rating! 🙏 We're thrilled to have you as part of the Upcart family and hope the app continues to bring great success to your store! 🚀 If you ever need anything, don't hesitate to reach out! We're always here for you! ⭐
Denise was a great help :) .
Thank you so much for the kind words! 🙏 We're so happy to hear that Denise was able to help you out! She truly goes above and beyond for our merchants, and we'll make sure she sees this. It'll absolutely make her day! 😊 If you ever need anything else, don't hesitate to reach out. We're always here for you! 🚀
I started out chatting with a robot (AI) which was of no help at all. In fact, I would just get rid of it and direct immediately to a human. Then once I requested a human being, DOM came onboard was able to solve our issue quickly and decisively. Humans are way better than machines so please spend more on people and less on technology. Way overhyped.
Thank you so much for this review! 🙏 We're really glad to hear that Dom was able to jump in and resolve things for you quickly and decisively we'll definitely make sure he sees this feedback! 😊 We always appreciate hearing how we can improve the support experience, and your input means a lot. If you ever need anything, we're just a message away! 🚀
So far very helpful indeed
Thank you so much for the kind words! 🙏 We're thrilled to hear you've had a great experience so far. We're always here to help and hope Upcart continues to add value to your store! 🚀 Don't hesitate to reach out if you ever need anything, we're always just a message away! ⭐
Thank you so much for the 5-star rating and for sticking with us for over a year! 🙏 Your continued support truly means the world to us. We hope Upcart keeps delivering great results for your store! 🎯 If you ever have any questions or need assistance, we're always just a message away! ⭐
Hi there, thank you for taking the time to leave a review. We're sorry to hear your experience didn't meet expectations, especially so early on. That's never what we want for our partners. 😔 We noticed you hadn't reached out to our support team, so we proactively reached out to you to help get things on the right track. We're following up again here to make sure nothing slipped through the cracks. We truly want to make this right for you. Please don't hesitate to respond to our message or reach out to us directly at any time. We're confident we can turn this experience around! 🙏
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