Upcart—Cart Drawer Cart Upsell
Upcart: Shopify Sticky Cart Drawer & Cart Upsell App
Rating
4.6
feedback
679
chart
#49
All reviews
Review RSS Feed
July 26, 2025
Great Support and Quick Resolution I had an unexpected charge after my free trial ended, but when I reached out to UpCart’s support team, they responded promptly and helped resolve the issue quickly. I really appreciate their professionalism and willingness to assist. The app itself has some useful features, and their customer service made a great impression. Highly recommend giving them a try! Store: [Manly Mania]
Thank you so much for the kind words! 😊 We're really glad to hear that our support team was able to step in quickly and resolve the issue for you. It's great to know the app's features are working well for you too! We truly appreciate your recommendation, it means a lot to us! If you ever need anything else, we’re always here to help! 💬✨
July 21, 2025
John a été super ! SAV réactif et a réglé mon problème en 2 minutes. Merci
Thank you so much for your kind feedback! 😊 We’re thrilled to hear that John was able to resolve your issue so quickly! He’ll be very happy to hear that his support was super quick and effective! Thanks for choosing Upcart, and please don’t hesitate to reach out if you ever need help again. 💬✨
July 21, 2025
Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!
July 19, 2025
UpCart has the best cart drawer UI and functionality I’ve used so far, very clean and great features. I have used it on many stores over the past 2 years. It's fast too, which is very important. That said, support can be a mixed bag. They use non-technical customer facing support agents that seem to lean heavily on internal docs, which can be frustrating if you're used to apps like JudgeMe or Replo where support are technical and will immediately dive into your code directly. They have to escalate cases to their technical team which can take a while. Recently when I had an issue with the cart not showing on about 20% of loads, it took three days before the technical team confirmed it was a theme issue and not related to the app, something I think could’ve been confirmed faster. This is not to fault the support agents themselves as they are amazing, very kind and helpful and do their best with what they have. Still, the app itself works great and does what I need once set up. Just be ready to be a bit more hands-on, and potentially risk having some bugs for a few days if anything breaks.
Thank you so much for taking the time to share such detailed feedback—we really appreciate it! 🙏 We're thrilled to hear that you’ve had a great experience with UpCart’s cart drawer UI and functionality across multiple stores, and that the performance and features continue to meet your needs. That kind of consistency means a lot to us! We also truly value your honest comments about the support experience. You're absolutely right, our frontline support team is focused on customer care and product knowledge, and while they always aim to be as helpful as possible, more technical requests do need to be escalated to our dev team. We understand that can sometimes slow things down, especially compared to support teams that are able to dive directly into code, and we're actively working on improving that response time and escalation flow. We’re glad to hear that despite the challenges, the app continues to deliver for you once it’s up and running and we really appreciate your patience and understanding as we work to make the full support experience even better. Thanks again for the thoughtful feedback and for sticking with us over the past couple of years. We’re here if you ever need anything! 💬🚀
July 17, 2025
The app admin responded to my concern with in seconds and the issue was resolved right away
Thank you so much for the amazing feedback! 🙌 We're thrilled to hear that our team was able to respond and resolve your issue so quickly! That’s exactly the kind of experience we aim for! We really appreciate your support and are always here if you ever need a hand. 💬✨
July 16, 2025
Helpful. Pointed me in the right direction and gave me some insight on my issue to save me some time and headache. Appreciate the service!
Thank you so much for the kind review! 😊 We're so glad to hear our team could help point you in the right direction and make things easier for you. Saving time (and headaches of course) for our users is what we love to do! We truly appreciate your support and are always here if you need anything else. 💛💬
July 16, 2025
good app
Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!
July 15, 2025
Merci beaucoup pour l’aide et le support, super efficace !
Avec grand plaisir ! 😊 Merci à vous pour votre message, ça fait toujours plaisir de savoir que notre aide a été utile. N’hésitez pas à nous recontacter si vous avez besoin de quoi que ce soit. On est là pour vous ! 💬✨
July 14, 2025
The Cart does not send ATC data over to Klaviyo resulting in thousands of dollars in lost revenue. Still cant get any support from them to fix this issue.
Hi there, We’re really sorry to hear about the trouble you’ve experienced with ATC data not syncing with Klaviyo, that’s definitely not the experience we want for our merchants. We understand how critical this kind of integration is, especially when it impacts revenue. Our team is actively looking into this, and we want to make sure your concerns are properly addressed. If you haven’t already, you would have an email from a member of our team to support you further. Thank you for your patience, we truly value your feedback and the opportunity to make this right. 💬✨
July 10, 2025
Thank you so much for taking the time to leave us a kind review, we really appreciate it! Please let us know how we can continue to help you 💛
July 8, 2025
Amazing customer & technical support, they immediately fixed a bug with Shopify's Horizon theme
Thank you so much for the amazing review! 🙌 We're so glad to hear that our team was able to quickly resolve the issue with your theme. It’s great to know everything is running smoothly now! We truly appreciate your support and kind words. 🚀💬
July 1, 2025
Whoever is deciding whether to add this app to your store, just do it. It’s very functional. In my case, I needed a countdown timer that follows the customer from the collection page to the product page, then to the cart and checkout, showing when a sale would expire. I originally thought this app had that built in, but it didn’t. I tried adding my own code to UpCart, but it didn’t work. Luckily, the team (Brandon, Laura, and the devs) stepped in. After a few back and forth messages, they created a perfectly working custom solution for me. I really hope they add this functionality as a built-in feature in the future. In the meantime, I highly recommend reaching out to their support team. They are fast, responsive, and genuinely helpful. I wish my own customer service was this good. Huge shoutout to Laura and Brandon for making it happen. Cheers!
Wow!! Thank you so much for this amazing review! 🙌 We're incredibly happy to hear that Brandon, Laura, and our dev team were able to create a custom solution that worked perfectly for your use case. We truly appreciate you sharing your experience in such detail, it means a lot! Your idea for a countdown timer that flows seamlessly through the shopping journey is a great one, and we’ll definitely share this feedback with our product team as we continue to improve and grow. Thanks again for the kind words and the shoutout, we’re always here if you need anything else! 😊🚀
June 30, 2025
I installed UpCart to help boost my average order value, and it worked extremely well. The upsell features are super easy to set up and made a noticeable difference right away. I’ve seen a clear bump in AOV since adding it to my store. Definitely worth trying if you're looking to get more out of each order. Patti went out of way to help me resolve my issue and i would HIGHLY recommend this app!
Thank you so much for the amazing feedback! 🙌 We're thrilled to hear that UpCart helped boost your average order value and that the upsell features made an immediate impact. That’s exactly what we love to see! A huge shoutout to Patti! We’re so glad she was able to go above and beyond to help you out. We’ll be sure to pass along your kind words. Thanks again for the recommendation!! It truly means a lot! 😊🚀
June 30, 2025
Amazing technical support. I had an issue with my theme's compatibility and I got through to a REAL person from the company. They didn't waste my time and they are actively fixing the issue. We're using a lesser used theme and most companies would have had some off shore support who would just give up after wasting my time with useless unrelated questions. Highly recommend giving ROKT your business. This is how business should be done!
Thank you so much for the incredible feedback! 🙌 We're thrilled to hear that our technical support team was able to jump in quickly and give you the real, no-runaround help you needed, especially with a less common theme. We believe every merchant deserves thoughtful, hands-on support, no matter the situation. It means the world to us that you noticed and appreciated the difference. We'll be sure to share your kind words with the team! Thank you again for the recommendation! We’re so grateful to have you with us at AfterSell by Rokt! 🚀😊
June 29, 2025
Amazing support system! They are really helpful especially when I am looking a setting and I can't find it. Love it!
Thank you so much for the kind words! 😊 We're so glad to hear our support team has been helpful when you needed a hand navigating the settings. It means a lot to know you're loving the experience! We're always here if you need anything! 💬✨
June 28, 2025
I became a fan just of how much their customer support is. Thank you Patti for your help
Thank you so much for the kind words! 😊 We're thrilled to hear that Patti made such a great impression! She’ll be so happy to hear your shoutout! Our support team always strives to go above and beyond, and we’re so glad you felt that. If you ever need anything else, we’re here for you! 💬✨
June 28, 2025
Thank you so much for taking the time to leave us a kind review! We really appreciate it 💛
June 28, 2025
no free plan, cap
Hi there, we’re sorry to hear about your disappointment regarding the lack of a free plan. We understand that pricing is an important consideration, and we truly appreciate your feedback. Our goal is to deliver as much value as possible through the features and support included in our plans. Our team has already reached out directly to explore the best way forward. Thank you for giving Upcart a try! We hope you’ll reconsider us in the future. 💬✨
June 27, 2025
Easy to use and support team very helpful.
Thank you so much for the kind words! 😊 We're so glad to hear that you find the app easy to use and that our support team has been helpful. If you ever need anything else, we're just a message away! 💬✨
June 27, 2025
Lillian from UpCart support team was the best thing that happened to my life! She was super kind and understanding of my situation and made sure I was set up correctly. She made sure to answer all my questions and provided me with extra information. She also checked my store from her side to make sure everything was working properly. Thank you so much!
Wow!! Thank you so much for the incredibly kind words! 💛 We're absolutely thrilled to hear that Lillian made such a positive impact! She's truly amazing, and we're so glad she was able to support you with kindness, care, and thorough attention to detail. We’ll be sure to pass along your message, it’ll make her day! 😊 If there's anything else you ever need, we're always here for you.