Upcart—Cart Drawer Cart Upsell
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Really good service. Very helpful and efficient.
Thank you so much for your wonderful review! 🙏 We're delighted to hear you found our service helpful and efficient. It's great to know you're having a positive experience with Upcart! If you need anything at all, we're always here to help. 😊
thanks to Aina, She was extremely responsive and immediately found the problem.
Thank you so much for your kind review! 🙏 We're thrilled to hear Aina was able to help you quickly and resolve the problem! We'll make sure to pass along your compliments to her. If you ever need anything else, our team is always here for you. 😊
HORRIBLE SCAM! Unexpected charge and poor customer service won't refund. AVOID at all cost!
Hi there, we’re really sorry to hear about the billing issue and completely understand your concern. That’s not the experience we want for our users. Our team has already reached out directly to set you up with a refund. Thank you for bringing this to our attention! We’ll make sure it’s resolved quickly 💬✨
We are using Upcart Cart Drawer and have generally been very satisfied with the app. It is stable, easy to configure, and has contributed positively to our conversion rate through effective in-cart upselling. That said, it is important to be aware of the app’s pricing model. Upcart Cart Drawer charges based on the total number of orders during a given period, not only the orders that are directly influenced or generated through the cart drawer itself. In our view, this is a somewhat creative interpretation of what should form the basis for billing and may come as a surprise if you expect to pay only for the value the app directly delivers. Overall, it is a strong app with solid performance, but we recommend reviewing the billing model carefully before scaling its usage.
Thank you for taking the time to share your detailed feedback! 🙏 We're glad to hear that Upcart has been stable, easy to configure, and has contributed positively to your conversion rate through effective in-cart upselling. We really appreciate you bringing up your concerns about our pricing model. Please don't hesitate to reach out to our support team. We're here to help! 😊
Thank you so much for the 5-star review! 🙏 We're so happy you're enjoying Upcart! Your support means the world to us. If you ever need anything, our team is always here to help! 😊
The app seems to be pretty straight forward once you get your head around. There were a few bits I couldn't figure out so had to reach out to their support team. Mark was pretty quick responding and super helpful so at the end we managed to sort it out.
This app is very inconsistent. ive been using it since 2024 and the new 2.0 update has ruined everything. Certain users are not able to edit carts properly depending on device which means this app is no longer compatible for all users. Buttons you press to do something simple as changing the design (Color) or personalized cart messages, do not work constantly. I could not get any help from a team member because they couldn't even identify their own issue. as well as the other users complaining about this problem.
Upcart is a fantastic app that gives us lots of tools to improve customer experience on-site. Support is always fast and helpful, shout-out to Aina who quickly fixed an issue we recently had with the up-sells. Would recommend for any store
Thank you for this wonderful review! 🙏 We're so glad to hear you're enjoying all the tools Upcart has to offer! And a big shout-out to Aina - we'll make sure she knows how much you appreciated her quick help with the up-sells. Your recommendation means everything to us. Thanks for being a valued user! 🚀
John hat einen überragenden Support geliefert. Super!
Vielen Dank für diese tolle Bewertung! 🙏 We're thrilled to hear that John provided you with outstanding support! We'll make sure he knows how much you appreciated his help. Thanks for choosing Upcart - we're here whenever you need us! 😊
aina stole my heart lol good shit bruh
Haha, we love this! 😂 Aina is going to be so happy to see this review! We're lucky to have her on the team, and we're glad she could help you out. Thanks for the awesome review - appreciate you! 🙌
Great app, easy to customize the cart and customer service is great! Had help by Lilllian who was swift to answer and help me, nothing at fault there! But I do fint the monthly subscription expensive which is why im giving it 4 stars. Looking for a cheaper alternative for this reason.
Thank you for the detailed feedback! 🙏 We're so glad to hear the app has been easy to customize and that Lillian was able to help you quickly! She's a fantastic member of our team, and we'll make sure she knows you appreciated her support. We understand your concerns about the subscription pricing. Our team is always happy to chat about this! Feel free to reach out anytime. Thanks for being a valued Upcart user! 😊
Very good customer support and app
Thank you for the great review! 🙏 We're happy to hear you're enjoying both the app and our customer support! Your feedback means a lot to us. Thanks for being a valued Upcart user! 😊
My experience with UpCart has been great so far. Jam made the whole process easy. I really appreciate the fast and friendly support!
Thank you so much for this awesome review! 🙏 We're thrilled to hear that Jam made the whole process easy for you! Fast and friendly support is what we strive for, and we'll make sure Jam knows how much you appreciated his help. Thanks for choosing Upcart! 🚀
Hailey fixed the issue very quickly. Thanks so much
Thank you for the kind words! 🙏 We're so glad Hailey could fix your issue quickly! She's a great member of our team, and we'll make sure she knows you appreciated her help. If you need anything else, we're always here! 😊
Always quick with helping out! Good product, increased conversion
Thank you so much for the amazing review! 🙌 We're thrilled to hear that our team has been quick to help and that Upcart is driving increased conversions for you! That's exactly what we love to see. If you ever need anything, we're always here to help! 😊✨
I was helped very quickly and well!
Thank you so much for the amazing review! 🙌 We're thrilled to hear you were helped very quickly and well! Our team is always here to provide fast support. If you ever need anything, we're always here to help! 😊✨
Amazing 24/7 customer service!
Thank you so much for the amazing review! 🙌 We're thrilled to hear you're enjoying our 24/7 customer service! Our team works around the clock to make sure you're always supported. If you ever need anything, we're always here to help! 😊✨
Good app but does not work in my multi-market, multi-language and multi-TLD setup. Support is AI bot.
Thank you for sharing your feedback! 🙏 We appreciate you bringing this to our attention. Multi-market and multi-language setups can be complex, and we'd love to help you get everything working smoothly. Our support team (real humans!) is here to assist you with your specific setup. We're committed to making sure Upcart works perfectly for you! If you need anything, we're always here to help! 😊
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