UFE Cross Sell & Upsell Bundle

Thank you so much for sharing your experience! We’re glad you found UFE powerful and that Nadeem could quickly assist you with setting up your funnel. We know how important it is for things to work smoothly, and we’re here to make that process as seamless as possible. Your patience and feedback mean a lot to us, and we’re excited to support you in getting the most out of the app. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the fantastic review! We’re so glad to hear that you found our app easy to use and that Telaco could assist you quickly and kindly. We’ll be sure to pass along your kind words! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the great review! We’re thrilled to hear you had a positive experience with us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the amazing feedback! We're so glad to hear that our app is working great for you! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

hank you so much for your kind words and recommendation! We're happy to hear that you're enjoying our customer service. Providing quick, supportive, and personalised assistance is what we strive for, and we're glad it shows! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your fantastic review! We’re delighted to hear that you find the app user-friendly and equipped with all the features for cross-selling and upselling. We're especially glad that Bhagya could provide such fast and helpful support to ensure everything ran smoothly for you! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your great words! We're thrilled to hear that you've found the perfect solution with our app after testing others! It's great to know that our features and customizations met your needs, especially as a beginner. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your kind words! We're delighted to hear that our team member went the extra mile to assist you. 😊 Providing great customer service is our priority, and it’s always wonderful to know when we’ve made a positive impact. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your amazing review! We're thrilled to hear that you're enjoying the app and that our team has made a positive impact on your experience. Your recommendation means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're glad to hear that our app's variant-specific trigger feature has been helpful for your business. Providing top-notch service is a priority for us, and we're happy you’ve found value in our custom CSS and quick support, even on weekends. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the great review! We're thrilled to hear that you're enjoying the app for your bundle deals and conversions. It's awesome to know that Bhagya was able to assist you and provide the support you needed. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're thrilled to hear that you find UFE easy to use and that our customer service has been helpful. Knowing that you've had a smooth experience without any issues means a lot to us, and we’re here to ensure it stays that way. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for the wonderful feedback! We're delighted to hear that you love the design and customization options for upsell offers and that it integrates so well with your store. It's fantastic to know our support team was able to make your setup smooth and seamless. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your feedback! We're glad to hear that you found the app easy to use and appreciated our customer support. Your satisfaction is important to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your thoughtful feedback! We're glad to hear the app is working well for you and that our team has been quick to assist with any questions or issues. We appreciate your perspective on continuous improvement and are always striving to make things even better. If you ever have more suggestions, please don’t hesitate to share them with us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Summary: This situation arose due to some misunderstanding about our pricing system. I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future. Thank you for the opportunity to clarify it for you and others reading this. Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app. From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11. Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further. But based on your previous month's billing, I can share you some valuable points. Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99. Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99. I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications. We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion. If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist. You can also refer to our pricing articles for more information: https://helixo.co/upsell-funnel-engine/#ufe-pricing-table https://helpdesk.helixo.co/pricing-billing Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist. If you need further assistance or have any questions, please feel free to reach out to us at [email protected] or via our in-app chat. We are committed to providing the best service possible and would love the opportunity to continue working with you. Once again, I sincerely apologize for the trouble this has caused. Best regards, Tinu, Customer Support Lead at Helixo

Thank you for your positive feedback! We're so glad to hear that you're so satisfied with our support. If you ever need further assistance, please feel free to reach out. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're truly happy to know that our support team made a positive impact on your experience. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for the 5-star review! We're delighted you're enjoying the app. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the fantastic feedback! We're thrilled to hear that you found our customer service team responsive and professional. We'll be sure to pass along your special thanks to Telaco for helping with the setup! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team