All reviews

Rating Breakdown

  • 5
    93% (428 ratings)
  • 4
    4% (18 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (12 ratings)

Reviews with Text

  • 98% (450)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 6, 2025

Using app

19 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the 5-star rating!🌟Your support and feedback inspire us to keep delivering the best experience possible. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

July 18, 2025

If you are struggling with bundles, discount codes, shipping codes, and all of it working together seamlessly with excellent and fast customer support, then stop here and remain here. We used ALPHA upsell for years and it was great, but this was the upgrade we needed. HIGHLY recommend!

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Wow — thank you so much for such a powerful and detailed review! 🙌 We’re thrilled to hear that you found exactly what you were looking for with us. It’s especially meaningful to know that after years with ALPHA Upsell, you see our app as the upgrade you needed; that’s incredibly validating for our entire team. Your feedback assures us we’re on the right track. Our support team is always here to help, and it's amazing to know you felt that speed and care firsthand. Thanks again for the strong recommendation, we're grateful to have you with us! 💙 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

June 20, 2025

Awesome app. Keep it up

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the excellent feedback! 😊 We’re delighted to hear that you’re loving the app. It’s incredibly rewarding to know that our efforts are making a positive impact on your experience. We truly appreciate your encouragement — it motivates our entire team to keep improving, innovating, and delivering even more value. You can be sure we’ll keep it up and continue striving to exceed your expectations! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

June 3, 2025

A fantastic app and fantastic service when I needed some amendments to the code to position the app differently. Archana was super helpful and understanding and communicated really well with me. She ensured the job was done correctly. The app is really powerful and works great for cross-sells and the only app I found that works well with specific variants- Brilliant!

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! 🌟 We're absolutely thrilled to hear that you're enjoying the app and finding it effective for your cross-sell strategy, especially with specific variants. I'll be sure to pass your kind words along to Archana—she’ll be delighted to know her support made a positive impact. We take great pride in providing responsive, personalized assistance, and it's always rewarding to hear that it made a difference. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

May 27, 2025

Atencion maravillosa de Amrutha! Un servicio impecable. Solucion de problemas y predisposicion asboluta. Gracias. Recomiendo 100%.

Using app

About 22 hours

Total reviews

2

Average rating

5.0

Developer Reply

¡Muchas gracias por sus amables palabras y su excelente recomendación! 🌟 Es realmente gratificante saber que Amrutha le brindó un apoyo tan impecable y receptivo. Me aseguraré de compartir personalmente sus comentarios con ella; ¡le encantará saberlos! Nos comprometemos a brindar un servicio de primera calidad y a estar siempre ahí cuando nos necesite. Si tiene alguna otra consulta, contáctenos en [email protected] o a través del chat de la aplicación. Estaremos encantados de ayudarle. – Equipo de Soporte de Helixo

1 / 5 Share

May 12, 2025

The app itself is usable, but the support is terrible. There are glitches with the pricing discounts, and the support team is completely unhelpful. It seems like the same person keeps replying without checking the previous messages, just repeating the same thing over and over. After two days of contact, the issue still hasn’t been resolved.

Using app

3 days

Total reviews

12

Average rating

4.3

Developer Reply

Summary: Issue caused by dynamic theme pricing preventing UFE from applying discounts properly. Hi Lois, We’re truly sorry to hear about your experience and the frustration it caused. This is far from the level of support we aim to provide. After a thorough investigation, we found that your theme dynamically renders both the price values and classes, which unfortunately prevents our app from applying discounts as expected—UFE requires a fixed element to wrap and display the correct pricing. This technical limitation made it difficult for our widget to function properly, and we apologize for not communicating that more clearly and sooner. The delay occurred because we genuinely explored every possible workaround from our end. We're also sorry if our replies felt repetitive—we always strive to provide meaningful updates but clearly fell short here. As a gesture of goodwill, we offered a 30-day extended free trial and suggested an alternate setup (skipping the cart page) to avoid pricing discrepancies. However, we haven’t heard back from you yet. We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out if you'd like to revisit the setup—we’re always here to help. – Tinu Customer Support Lead, Helixo

5 / 5 Share

March 11, 2025

We recently installed this app for our online store to display upsell offers in our shop. We searched a long time for a fitting app for our specific requirements and this one seems to fit them the best - the designs are adaptable and if you need some additional coding the support is there to help you. Amrutha was especially helpful! There are lots of different settings that are useful for example the "most popular" setting for upsell offers. The only thing that we are still missing is an integration with Shopify Translate & Adapt. But as the UFE Team works on that i have high promises that this app will help us immensly to boost our sales + conversion rates :)

Using app

25 days

Total reviews

8

Average rating

4.5

Developer Reply

Thank you for your thoughtful feedback! We're so glad to hear that our app meets your needs and that you found the designs adaptable. It’s also wonderful to know that Amrutha was especially helpful—I'll be sure to pass along your kind words! 😊 We appreciate your suggestion regarding the Shopify Translate & Adapt integration, and we’re actively working on it to enhance your experience further. Your confidence in our app means a lot, and we’re excited to support you in boosting your sales and conversions!🚀 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Feb. 17, 2025

Very responsive customer services and product team.

Using app

About 2 years

Total reviews

7

Average rating

5.0

Developer Reply

We truly appreciate your kind words! Our team is dedicated to delivering top-notch service, and it’s great to know we met your expectations. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Feb. 14, 2025

Friendly customer service, very informative, fixing all problems as they arise. Plus this is the best app I've used so far. Thank you so much for helping me out! 5 Stars!

Using app

About 12 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your amazing feedback! We're so happy to hear that you found our customer service friendly and informative, and that we were able to address any issues as they arose. It's fantastic to know you consider our app the best you've used so far. Your 5-star rating means a lot to us! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Feb. 7, 2025

Store

KICA

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the 5-star rating! Your support and feedback inspire us to keep delivering the best experience possible. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Feb. 5, 2025

Great app and very good support

Using app

11 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you so much for your positive feedback! We're happy to hear that you find our app great and our support very good. Your satisfaction is important to us, and we appreciate your support. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Feb. 1, 2025

The help from their team was quick and solved all of my issues and questions.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're happy to know our team was able to respond quickly and resolve all of your issues and questions. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Dec. 31, 2024

Good Support on Day 1, will continue to test but so far so good

Store

HARG

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Appreciate the kind words! We're happy to hear things are off to a good start. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Dec. 31, 2024

Es posible hacer muy buenas ofertas, funciona muy bien. Lo único medio complicado es cambiar la posición en la página pero el servicio al cliente me ayudó de forma muy rápida.

Using app

About 4 hours

Total reviews

3

Average rating

3.7

Developer Reply

¡Agradecemos tus comentarios! Es maravilloso saber que encuentras valor en las ofertas. Siempre estamos aquí para facilitar las cosas y es genial saber que nuestro equipo de soporte pudo ayudarte rápidamente. Si tienes más preguntas, contáctanos a [email protected] o a través de nuestro chat en la aplicación. Siempre estaremos encantados de ayudarte. - Equipo de soporte de Helixo

5 / 5 Share

Dec. 17, 2024

Es una app intuitiva y facil de usar con herramientas sumamente útiles! Tambien destaco la atención que brindan a traves del chat de ayuda. Siempre eficientes y rápidos para solucionar cualquier inquietud.

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

¡Muchas gracias por tu maravilloso comentario! Nos alegra saber que encuentras la aplicación intuitiva y fácil de usar, y que nuestras herramientas son útiles para ti. También estamos encantados de que nuestra atención a través del chat de ayuda haya sido eficiente y rápida para resolver tus inquietudes. 😊 Si tienes más preguntas, no dudes en contactarnos en [email protected] o a través de nuestro chat dentro de la aplicación. Siempre estamos felices de ayudarte. – Equipo de Soporte de Helixo

5 / 5 Share

Nov. 28, 2024

Great tool, great support

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear you're enjoying the tool and our support. Your feedback means a lot to us and motivates us to keep delivering our best. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Nov. 25, 2024

it's the best application i've tried so far. it's very complete and the support is really attentive and responsive.

Store

wynser

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with our application. It’s great to know you find it complete and that our support team has been attentive and responsive. If you ever need anything else, don’t hesitate to reach out. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Nov. 22, 2024

So far so good. Great support. Seems easy to use. Just setting up - so let's see!

Store

Huckson

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re glad to hear that everything is going well so far and that you’re finding it easy to use. We understand that setting up can take a little time, and we’re here to support you every step of the way. If you need any assistance, feel free to reach out. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Nov. 21, 2024

A frustrating hunt after a cross-sell app finally ends - here! After uninstalling half a dozen useless apps we finally got to UFE where everything changed. It has it all! The looks, the functionality, ease of use, and ease of navigation are all great, you name it. We had very specific requirements to maintain the look of our store, to have photos of the recommended products listed in a specific layout and position, and to work with Variants and the UFE provides it all without an exception. It's super fast, works almost like it was a Shopify-native platform, has tons of options to set it exactly as you need it and much more. What was even more fascinating was when we approached the tech support about a change to be done across all our funnels (maybe 70 off), they volunteered to chew it for us and they did the labour and fixed it all on their end. Job done! Amazing. Good work guys!! Your app was the missing piece in our otherwise complete store! Cheers. Honza, owner of Soundtech.com.au

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your incredible feedback—it truly means a lot to our entire team! We’re thrilled to hear that UFE was the missing piece for your store and that it met all your specific layout and variant requirements. It’s always our goal to make the app feel seamless and intuitive, and knowing it feels almost like a native Shopify experience is the highest compliment we could receive. It was a pleasure assisting you with the funnel updates, and we’re glad we could take that off your plate and get everything sorted smoothly. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. Helixo Support Team

5 / 5 Share

Nov. 21, 2024

Timely reply to my query, great

Using app

Over 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re glad to hear that our response was timely and helpful. Your satisfaction is our priority, and it’s always a pleasure to assist you. If you ever have more questions or need further support, we’re just a message away. Wishing you continued success with your store! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. Helixo Support Team