All reviews

Rating Breakdown

  • 5
    93% (993 ratings)
  • 4
    4% (46 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (22 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 29, 2024

Top. Happy

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! It’s great to hear that you're happy with the support you received. Your satisfaction is our top priority, and We are thrilled that we could meet your expectations. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 24, 2024

Does what it says. When I noticed some random coding showing in the cart window, I contacted the devs, and they fixed it within the hour. Can't beat that. For reference: I use the Berlin theme

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear that the plugin is working as expected and that our team was able to resolve the issue so quickly. It's great to know that you're using the Berlin theme, and we appreciate your positive comments about our support. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 24, 2024

This is a very good plugin, the service support is very fast, very good

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear that you find our plugin very good and that our service support has been fast and satisfactory. Your feedback means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 23, 2024

Easy to navigate, the support is really great and provides enough options for upsell bundle!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your feedback! We're thrilled to hear that you find our platform easy to navigate and that our support team has been helpful to you. Providing a seamless experience is our priority, and we're glad you appreciate the options available to customize your experience with our upsell bundles. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 1, 2024

Great customer support!

Using app

21 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for the 5-star review! We're delighted to hear that you had a great experience. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 16, 2024

Great app and great support!

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you love the app and appreciate our support. Your satisfaction is our top priority, and your feedback motivates us to keep improving. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

1 / 5 Share

July 16, 2024

Support is answering fast however i had to write with them for 1-2 weeks and the things are still not fixed. Nothing is working properly. The widgets are not even mobile optimized by default and i had to repeat myself 100 times. Just take another app.

Store

Lumiovo

Using app

19 days

Total reviews

1

Average rating

1.0

Developer Reply

Summary: We noticed that you were in our chat for only 2 days. Out of your 3 requirements, 1 was resolved, and the other 2 were added to our feature request list as they were not available at the moment, and we informed you accordingly. Could you please confirm if you received our email regarding this matter? Hello, Thank you for your feedback and for highlighting our fast response time. We sincerely apologize for any frustrations you’ve experienced and want to address your concerns promptly. We appreciate your patience while we worked to resolve your requests. Upon reviewing our records, it appears you contacted us on July 3rd, and we completed the feasible requirements by July 6th. Here’s an update on your requests: Add an image under the checkout button for payment icons: This has been successfully implemented. Add text “per piece” next to the price: We have informed you that this feature is not currently possible. Multiple tiers for the progress bar: Similarly, this feature is not currently possible, and it has been added to our feature request list. Regarding our update on your requirement, I apologize for any confusion. We mentioned this in our communication approximately 2-3 weeks ago. Could you please confirm if you received it? We want to ensure you have all the information you need. Also,regarding your feedback about mobile optimization for the widgets, this is a new concern for us. Could you please provide more details so we can investigate and address it promptly? We understand that you have uninstalled our app, and we regret any inconvenience caused. Should you reconsider and give us another chance, we are committed to improving your experience with UFE. Your feedback is invaluable to us, and we appreciate the opportunity to assist you again. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo

5 / 5 Share

July 15, 2024

The customer service is very professional and responds quickly.

Using app

5 months

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for your kind words! We're delighted to hear that you found our customer service professional and responsive. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 11, 2024

The application interface is simple and easy to operate. Even if I encountered problems during operation and contacted customer service, the customer service quickly provided me with a solution.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

We're so glad to hear that you find our application interface simple and user-friendly. It's also great to know that our customer service team was able to provide a quick solution to your problem. We strive to ensure our users have the best experience possible. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 9, 2024

Support is always a great experience, quick to respond and really helpful. Had a variety of queries testing functionality and always super helpful.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that our support team has been quick to respond and helpful with your queries. Your positive feedback motivates us to keep providing the best service possible In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 4, 2024

great functions and support.

Using app

About 1 hour

Total reviews

6

Average rating

5.0

Developer Reply

We're so glad to hear you're happy with our functions and support! Your satisfaction is our top priority, and we appreciate your feedback. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 1, 2024

amazing i use it on all my stores

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your fantastic feedback! We're thrilled to hear that you find our app amazing and use it on all your stores. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

June 27, 2024

Always there for help! Love this app!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a ton for the positive review! It's great to hear that our app meets your needs. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

June 27, 2024

Support is always quick to respond and helpful - I would like to see the text fields support custom HTML so I can add links to product descriptions in certain fields but its just a small request in an otherwise great app with loads of features!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're glad to hear our support team has been quick to respond and helpful for you. Your suggestion to add custom HTML in text fields for product descriptions is duly noted—it's suggestions like yours that help us improve our app. We're happy you're enjoying its many features! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

June 27, 2024

this app is very nice

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're delighted to hear that you find our app very nice. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

June 20, 2024

Pretty usefull app. The team is very helpfull. I highly recommend it

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We're thrilled to hear that you find our app useful and our team helpful. Your recommendation means a lot to us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

June 19, 2024

Amazing! Support team is great and always answer very quickly!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you're happy with our support team and their quick responses. We're always here to help! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

June 18, 2024

Awesome service! Telaco was very helpful and going down to details with me to set up everything

Using app

About 23 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience with our service. It's great to know that Telaco was able to provide detailed and helpful assistance to set everything up for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

June 14, 2024

Great Support!

Store

dexus

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review and the 5-star rating! We're thrilled to hear that your first experience with the UFE app has been positive. It's great to know that our customer service team was able to assist you with all the issues you encountered and provided you with kind and helpful support. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

June 6, 2024

Deze app samen met de klantenservice zijn geweldig! Er zijn ontzettend veel mogelijkheden en je wordt perfect geholpen wanneer je er niet uitkomt. Ik wilde verschillende aanpassingen doen aan mijn widget die ik zelf niet kon doorvoeren en Athira heeft me langer dan een uur geholpen om deze verschillende dingen uit te zoeken!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We're thrilled to hear that you find both our app and customer service awesome. It's great to know that you appreciate the wide range of possibilities our app offers and that our team was able to provide the perfect assistance when needed. We're especially glad to hear that Athira was able to help you make the adjustments to your widget. We'll be sure to pass on your kind words to her. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team