UFE Cross Sell & Upsell Bundle

Summary: After carefully reviewing your account, we can confirm that Shopify automatically stopped the subscription when you uninstalled the app on December 2nd, and no charges were made beyond that date. We also observed that your offers were active and generating revenue until September. This seems to be a misunderstanding, and we’re here to clarify anything you may need. Hi, Thank you for sharing your feedback, and we’re sorry to hear about the experience you had. To clarify, Shopify automatically stops billing the moment an app is removed. After checking your account, we can confirm that you uninstalled the app on December 2nd, and no charges were applied beyond that date. If anything in your billing cycle looks confusing, we’re happy to walk you through it step by step. We also noticed that your offers were active and generated revenue until September, which shows the app was functioning and contributing during that period. We’re sorry if the uninstallation process or billing view caused any confusion. If you have any questions or need further clarification, please don’t hesitate to reach out. We’re here to ensure everything is clear and to support you in every way we can. Kind regards, Athira Customer Support Lead, Helixo

Thank you for your positive feedback. We are pleased to hear that you are satisfied with the app and our support. Your appreciation means a great deal to our team, and we remain committed to delivering the best experience possible. If you ever need any further help, feel free to reach out at [email protected] or through our in-app chat - we’re always happy to assist you anytime! – Helixo Support Team

Thank you so much for your wonderful feedback! 💕😊 We’re absolutely thrilled to hear that you had a great support and that our team could assist you quickly and effectively. If you ever need any further help, feel free to reach out at [email protected] or through our in-app chat — we’re always happy to assist you anytime! – Helixo Support Team

Thank you so much for your wonderful feedback! 💕😊 I’m thrilled to hear that Amrutha was able to help and that you had a positive experience with our support. Your feedback truly means a lot to our team and keeps us motivated to continue providing the best service possible. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

That’s wonderful to hear! Thank you so much for your valuable feedback! 💖 We’re really glad you had a great experience and found our UFE app great. Your feedback means a lot to us! 😊 Wishing you continued success with your store! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you for the 5-star rating!🌟Your support and feedback inspire us to keep delivering the best experience possible. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear you’re enjoying UFE and that our customer care team could support you the way you needed. A special thanks for mentioning Archana, she’ll be delighted to know her efforts made a difference. Your experience means a lot to us, and we’ll continue doing our best to help you succeed. 💙 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your kind words! 🙏💖 We truly appreciate your feedback. We’re truly glad to hear that you found our team very supportive. Our goal has always been to provide quick, clear, and reliable assistance, and it means a lot to know that our efforts are making a positive impact on your experience. Our team is always here to support you and make sure everything runs smoothly with your store. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

That’s wonderful to hear! Thank you so much for your valuable feedback! 💖 We’re really glad you had a great experience. Your feedback means a lot to us! 😊 Wishing you continued success with your store! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your amazing feedback! 💖🙏 We’re delighted to hear that you’re enjoying our app and finding it such a great fit for your store. Our team takes pride in providing quick, reliable, and friendly support, so it’s very rewarding to know that our efforts made a positive difference for you. We truly appreciate your recommendation and look forward to continuing to support your growth! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

We’re thrilled to hear you had a great experience with our Customer Support Team and especially with Archana! She’s truly dedicated to helping every step of the way, and your appreciation means a lot. We’ll be sure to pass your message along. Thanks again for your support! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our support and customization features. Amrutha will be delighted to know her assistance made a differences, he’s truly amazing at what she does! Your satisfaction means the world to us, and we're so grateful for your recommendation. If you ever need anything else or have more ideas to explore, we're just a message away. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your kind feedback! We’re delighted to hear that you find the UFE bundle convenient and easy to use. I’m especially glad I could assist you in placing it correctly and resolving the issue in time. Your satisfaction means a lot to us! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you.

Summary: The Thank You Page update is currently in progress. While Shopify announced the changes earlier, our developers are carefully implementing and testing it to ensure everything works smoothly. Offers on other pages are already live and generating revenue, and we discussed a credit to help balance the impact and recommended to add more offers on other pages in the meantime. An in-app banner and email notification have been initiated regarding the temporary hold, and the update will be released soon. Hi, We sincerely apologize for the inconvenience caused by the Thank You Page issue and for how the communication around it was handled. We completely understand how upsetting it must have been to see your top-performing offer register zero impressions - this is not the experience we want our merchants to have. We’re happy to discuss a fair adjustment on credit if the initially suggested one does not meet your expectations. While reviewing your account, we also noticed that your other offers (like product page and cart page widgets) have been showing impressions and generating revenue between June–August. That’s why we suggested continuing with those placements while the Thank You Page update is finalised. We understand this doesn’t fully replace your top-performing offer, but it can help bridge the gap in the meantime. Please rest assured that the Thank You Page offers are not being removed permanently. Our product team is actively working on the updated version, which will be released within the next 2–3 weeks. We’ve also added an in-app banner and sent email notifications regarding this temporary hold, though we regret if these did not reach you in time. We are genuinely saddened to see your experience turn into this review, as you’ve been one of our valued long-time merchants. Please know that we’ll do everything we can to restore your trust, both by ensuring the credit adjustment is fair and by keeping you personally updated on the Thank You Page release progress. Thank you again for sharing your honest feedback - it helps us improve and ensures we build stronger communication moving forward. Kind regards, Athira Customer Support Lead, Helixo

We’re truly glad to hear that you had a great experience with our support and the app. Your feedback means a lot to us and motivates our team to keep improving every day. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

We’re thrilled to hear that everything’s working perfectly and that you love the interface. Your kind words about our customer service truly mean a lot to us. If you ever need anything or have suggestions to make your experience even better, we’re always here to help! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you find UFE useful, customizable, and easy to set up. Your feedback truly motivates our team to keep improving and delivering the best experience possible. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Geri bildiriminizi paylaşmak için zaman ayırdığınız için çok teşekkür ederiz! 💖 Sorununuzun çözüldüğünü ve desteğin faydalı ve bilgili olduğunu duyduğuma çok sevindim. İşlerinizi kolaylaştırabildiğimizi bilmek gerçekten çok anlamlı. Başka sorularınız varsa, lütfen [email protected] adresinden veya uygulama içi sohbetimiz aracılığıyla bizimle iletişime geçin. Size yardımcı olmaktan her zaman mutluluk duyarız. – Helixo Destek Ekibi

Wow, thank you so much for such an amazing review! 🙌 We’re beyond happy to know that our app has helped you generate an additional $5k in sales through upsells—it’s truly rewarding to see the real impact on your store. We’ll make sure to pass along your kind words to Smrithi and our development team, they’ll be thrilled to hear this! 💖 Your appreciation means the world to us and motivates us to keep improving every single day. Thanks again for trusting us and being part of our journey. We look forward to supporting your growth even more! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your wonderful feedback!🌟 We’re delighted to hear that our app has been helping your stores with upsells and cross-sells since 2023. It’s great to know that our support team has been able to assist you whenever needed. We truly appreciate your continued trust in us, and your recommendation means a lot. Wishing you great success with your new store as well! 🚀 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team