UFE Cross Sell & Upsell Bundle
Boost Sales with BOGO, Volume Discounts and Cart Upsell offers
Rating
4.8
feedback
1,066
chart
#414
All reviews
Rating Breakdown
Review RSS Feed
Sept. 26, 2024
They have excellent customers service team, highly responsive and professional, special thanks to Telaco for great help in the setup
Sept. 24, 2024
Great customer service with live chat and quick answers
Thank you for the fantastic feedback! We're glad to hear that you had a great experience with our live chat and quick responses. Providing top-notch customer service is our priority! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Sept. 23, 2024
i like this application. if i have a issue, they are handling so quickly.They are very helpful
Thank you for your kind words! We’re delighted to hear that you like the application and appreciate our quick, helpful support. It’s our goal to make sure you have a smooth experience! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Sept. 18, 2024
Proper working widgets and kind customer service.
Thank you so much for your kind words! We're thrilled to hear that you're happy with the performance of our widgets and the level of customer service you've received. It’s our goal to provide not just effective tools but also a support experience that leaves you feeling valued and cared for. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Sept. 11, 2024
I was very pleased with the service they provided, their quick response solved my problem very quickly, thank you.
Thank you so much for your feedback! We’re delighted to hear that our quick response resolved your issue swiftly. It’s always our aim to provide fast and effective service. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Sept. 9, 2024
I had a couple of teething issues with the app which were soon resolved by their excellent service team.
Thank you for your feedback and for sharing your experience! We’re glad to hear that our service team was able to quickly resolve the initial issues you faced. Providing excellent support is something we take pride in, and your kind words mean a lot to us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Sept. 3, 2024
Lishana is really helpful and quick. Recommend it! Setting is clean and easy
Thank you for your wonderful feedback! We’re delighted to hear that Lishana was quick to help and that you found the setup simple and straightforward. Your recommendation means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Sept. 2, 2024
I had an issue, logged this with the live chat, Chaithra responded in a couple of minutes and within minutes had sorted the issue. Very satisfied, great service!
We appreciate your kind words! It's great to know that Chaithra was able to assist you promptly. We’re delighted you’re satisfied with our service! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 28, 2024
good
Thank you for your 4-star review! We're glad to hear that you had a good experience with UFE. Your feedback is important to us, and we're always looking for ways to enhance your experience. If there's anything we can do to make it even better, please let us know. Thanks for choosing UFE! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 28, 2024
The consumer service is really good. Chaithra is really helpful and addresses my questions in a short time.
Thank you for your feedback! We’re pleased to hear that you had a positive experience with our customer service, and that Chaithra was able to assist you promptly. Your satisfaction is our top priority! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 26, 2024
We utilized this feature for our bundles, and it performed exceptionally well. The setup process was smooth, and the customer service was outstanding - responsive, knowledgeable, and attentive to our needs. Overall, we’re very satisfied with the experience and would highly recommend it.
Thank you for sharing your experience! We’re thrilled to hear that the feature worked exceptionally well for your bundles and that the setup process was smooth. It’s also great to know that our customer service team met your expectations with their responsiveness, knowledge, and attentiveness. Your recommendation means a lot to us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 21, 2024
technical support is very fast and solution-oriented, definitely try this app
Thank you so much for your kind words! We're thrilled to hear that our technical support team was able to assist you quickly and effectively. Your recommendation means a lot to us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 16, 2024
Support is amazing, Bhagya was super helpful. The app works as intended and has generated many extra sales for us with a higher AOV Definitely recommend / 10
Thank you so much for your fantastic feedback! We're thrilled to hear that Bhagya was super helpful and that the app is working as intended, generating extra sales and a higher AOV for your store. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 15, 2024
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app. Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers. This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us. When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks. One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Using app
About 3 years
Total reviews
1
Average rating
1.0
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model. Hi Fion, I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this. Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app. This includes all orders received in your store, which is why you may have noticed a higher order count than expected. We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused. It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume. This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99. This can vary each month based on your store’s performance. We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion. To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience. If you need further assistance or have any questions, please don’t hesitate to reach out to us at [email protected] or via our in-app chat. We’re committed to providing the best service possible and would love the opportunity to continue working with you. Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future. -Tinu, Customer Support Lead at Helixo
Aug. 8, 2024
AMAZING custumer service! The chat function is very helpful.
Thank you so much for your amazing review! We're glad to hear that you found our customer service and chat function helpful. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 7, 2024
Thank you for the glowing five-star review! We're thrilled that you had such a positive experience. Your satisfaction is incredibly important to us, and it’s wonderful to know that we hit the mark. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 6, 2024
Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer service. Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 6, 2024
Great support from Bhagya
Thank you for your kind feedback! We're delighted to hear that you received great support from Bhagya. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 1, 2024
a must-have app for Shopify store
Thank you for your fantastic feedback! We're delighted to hear that you consider our app a must-have for any Shopify store. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 30, 2024
Very helpful support! literally solved my problem in 1 min time!, Thank you!
Thank you so much for your feedback! We are really happy we could help resolve your issue in no time. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team