UFE Cross Sell & Upsell Bundle

Summary: The charge has not yet been credited to our account; the refund will be initiated as soon as it is received Hi, Thank you for sharing your feedback, and we’re really sorry for the inconvenience caused. We came across your review regarding the refund request. Since the charge was processed recently, the amount has not yet been credited to our account. Due to this, the refund has not yet been initiated. As soon as we receive the amount, we will immediately initiate and process the refund without any delay. We truly appreciate your patience and understanding. If you have any questions or need further assistance, please feel free to reach out to us at [email protected] - we’re always here to help. Kind regards, Athira Customer Support Lead, Helixo

Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass unser Support-Team Ihnen schnell und kompetent helfen konnte. Ihre Zufriedenheit bedeutet uns sehr viel. Wenn Sie weitere Unterstützung benötigen, sind wir jederzeit gerne für Sie da! Bei weiteren Fragen kontaktieren Sie uns bitte unter [email protected] oder über unseren In-App-Chat. Wir helfen Ihnen jederzeit gerne weiter. – Helixo Support Team

¡Muchísimas gracias por compartir tu experiencia y por darnos otra oportunidad! 😍 Nos alegra mucho saber que has notado las mejoras, especialmente la transición a una experiencia más fluida integrada con Shopify. Nos complace que la app te resulte fácil de usar y completa para gestionar tus paquetes; ese es precisamente nuestro objetivo. Tus comentarios nos confirman que vamos por buen camino. Un agradecimiento especial también por tus amables palabras sobre Shaun; se las haré llegar. Estará encantado de saber que pudo ayudarte y que tu experiencia fue aún más fluida. Si tienes más ideas, preguntas o necesitas ayuda, no dudes en contactarnos. ¡Siempre estamos aquí para ayudarte a sacarle el máximo provecho a la app! 🚀 Si tienes más preguntas, contáctanos en [email protected] o a través de nuestro chat en la app. Estaremos encantados de ayudarte. – Equipo de Soporte de Helixo

Thank you so much for your wonderful feedback! 💖 It truly means a lot to us to hear that you found the app easy to set up and that your offers are running perfectly. Our goal is always to make the experience as smooth and efficient as possible, so it’s great to know we’re hitting the mark for you. If you ever have any questions, need assistance with advanced setups, or want to explore more ways to optimize your offers and boost conversions, please don’t hesitate to reach out—we’re always here to help. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for sharing this feedback — it truly means a lot to us. 💖 We’re really glad to hear that Smrithi has been able to support you effectively throughout your customization process. I’ll be sure to pass along your kind words to her — she’ll be delighted to hear this! Please don’t hesitate to reach out as you continue working on the remaining setup. We’re here to make sure everything comes together exactly the way you envision. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Vielen Dank für Ihr tolles Feedback! 🎉 Es freut uns riesig zu hören, dass unsere Shopify Upsell App Ihren AOV direkt um 15 % gesteigert hat – genau dafür entwickeln wir sie. Ein besonderes Dankeschön geht auch an Aleena aus unserem Support‑Team. Wir geben Ihr Lob sehr gerne weiter, sie wird sich bestimmt freuen! 💖 Wir sind begeistert, dass Sie mit der App und unserem Service so zufrieden sind und freuen uns darauf, Sie weiterhin beim Wachstum Ihres Shops zu unterstützen. 🚀 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you for those motivating words. We are delighted that Archana gave a wonderful support experience for you and additionally helped save you're precious time. Our team are so happy to hear you're feedback and will continue providing the same awesome experience. We really appreciate the kindness. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for taking the time to share your wonderful feedback. We’re thrilled to hear that Shaun was able to assist you instantly and provide the kind of customer service you deserve. We’ll be sure to pass along your kind words to him , it means a lot to our team. We’re also delighted that Amrutha made a positive impact during your experience. Your appreciation motivates us to keep delivering the best support possible. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your incredibly kind words and for taking the time to share such thoughtful feedback. It truly means a lot to us. We're really happy to hear that your experience with our support team stood out in such a positive way. Resolving issues quickly is important to us, but it's equally important that our users understand what happened and feel confident managing things on their own in the future. Knowing that this made a difference for you is very rewarding for our team. Your recommendation and appreciation motivate us to continue providing friendly, fast, and helpful support to all our users. If there's anything you'd like to refine further, you can reach us at [email protected] or via our in-app chat. - Helixo Support Team

We’re really glad to hear that you found us easy to reach. Providing accessible and responsive support is very important to us, and your words truly encourage our team. If there's anything you'd like to refine further, you can reach us at [email protected] or via our in-app chat. - Helixo Support Team

Thank you so much for your kind words!💖 It truly means a lot to hear that your experience was a positive one. Amrutha is dedicated to providing the best possible support, and we’re so glad she was able to assist you effectively. We’ll be sure to share your appreciation with her — feedback like this genuinely motivates our team to keep delivering exceptional service. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your amazing feedback! 🌟 We’re really glad to hear that Smrithi could help resolve your issue quickly and that you had a smooth experience with fast responses. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your amazing feedback! 🌟 We’re really glad to hear that Shaun could help resolve your issue quickly and that you had a smooth experience with fast responses and clear communication. Your appreciation means a lot to Shaun and our entire support team. We’re thrilled to know you’re enjoying the app! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Summary: There was a misunderstanding about pricing - UFE is currently on a free plan, and merchants who accept free plan it will continue using it for free. Hi, We’re really sorry for the confusion and for the experience that led to this experience. We understand how frustrating pricing misunderstandings can be, and we truly appreciate your feedback. UFE previously had a different pricing structure, and some older information may still reflect those past plans. Over the past few months, we moved to a free plan while introducing a new interface and adding more features, so merchants could try everything freely without cost. While we may introduce pricing plans again in the future, merchants who have already accepted the free plan will continue to use the app free forever and will not be charged. We regret that this wasn’t communicated clearly enough and caused confusion. If you’re open to it, we’d really appreciate the opportunity to connect and clarify everything properly. Kind regards, Athira Gopinath Customer Support Lead at Helixo

Hvala vam puno na predivnim riječima i izdvojenom vremenu za ovu recenziju! 😊 Drago nam je da vam je aplikacija korisna, posebno za trgovce koji tek započinju svoj biznis – upravo to nam je i cilj. Također, veliko hvala na pohvali za našu korisničku podršku. Vaše lijepe riječi ćemo sigurno prenijeti Amruthi, bit će joj jako drago što vam je mogla pomoći i što ste zadovoljni rješenjem. Ako postoji još nešto što biste željeli dodatno prilagoditi ili unaprijediti, možete nas kontaktirati na **[[email protected]](mailto:[email protected])** ili putem našeg chata unutar aplikacije. – Helixo Support Tim

Thank you for the review and encouraging words from you. We're thrilled to hear you've had a great experience with the app. Amruta will be so happy to know her support made an impact, we'll definitely pass this along to her! And how exciting that your friend is starting a Shopify store! We'd love to help them out just as much. Feel free to reach out to us anytime. Thanks again for recommending us. It truly means a lot to the whole team! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Grazie per il tuo prezioso feedback e per le tue gentili parole! Siamo davvero felici di sapere che ti piace l'app e che il nostro team di supporto ti ha aiutato a configurarla. Siamo sempre disponibili per qualsiasi necessità, contattaci in qualsiasi momento! Auguriamo a te e al tuo negozio un grande successo. Per ulteriori domande, contattaci all'indirizzo [email protected] o tramite la nostra chat in-app. Siamo sempre felici di aiutarti. – Team di supporto Helixo

Thank you so much for your wonderful feedback! 🌟 We’re truly glad to hear that you’re enjoying the bundle and upsell features and that the app integrates smoothly into your store with a professional look that’s exactly what we aim for. It’s especially great to know that Shaun was able to assist you promptly and resolve your issue right away. I’ll be sure to pass along your kind words to him it will definitely make his day 😊 In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Thank you so much for your amazing feedback! 🌟 We’re really glad to hear that Shaun could help resolve your issue quickly and that you had a smooth experience with fast responses and clear communication. Your appreciation means a lot to Shaun and our entire support team. We’re thrilled to know you’re enjoying the app! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

Merci beaucoup pour votre magnifique retour 🌟 Nous sommes ravis d’apprendre que vous appréciez notre produit et toutes ses options. Votre reconnaissance envers notre équipe nous touche énormément — nous faisons toujours de notre mieux pour rester à l’écoute et adapter la solution aux besoins uniques de chaque boutique. Votre satisfaction est notre plus grande récompense, et nous sommes honorés de votre recommandation. Merci de nous faire confiance, nous continuerons à vous accompagner avec plaisir. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team