UFE Cross Sell & Upsell Bundle

Thank you for your feedback! We're glad to hear that you found the app easy to use and appreciated our customer support. Your satisfaction is important to us! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your thoughtful feedback! We're glad to hear the app is working well for you and that our team has been quick to assist with any questions or issues. We appreciate your perspective on continuous improvement and are always striving to make things even better. If you ever have more suggestions, please don’t hesitate to share them with us! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Summary: This situation arose due to some misunderstanding about our pricing system. I sincerely apologize for the frustrating experience you’ve had with our support and for the confusion caused by unclear communication on our part. This is not the level of service we strive to provide, and I’ll ensure such issues are handled more effectively in the future. Thank you for the opportunity to clarify it for you and others reading this. Our pricing plans are based on the total sales volume of your store, meaning we consider all orders received within a 30-day billing cycle, not just those generated through our app. From the screenshot you shared, I noticed that it reflects the period from September 11 to October 11. Please note that charges are processed only after customer payments are completed, which may take a few days, allowing us to verify and check further. But based on your previous month's billing, I can share you some valuable points. Your store's order volume fell between 200 and 599 orders, which corresponds to a charge of $29.99. Here's the breakdown: an initial subscription fee of $9.99 is charged at the beginning of the billing cycle, followed by a $20 usage fee at the end of the month, totalling $29.99. I hope this explanation helps clarify the situation, and I truly apologize for any misunderstandings caused by our earlier communications. We do mention this clearly on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this may have been missed, leading to the confusion. If you need further clarification or would prefer a call to discuss this, I’m more than happy to assist. You can also refer to our pricing articles for more information: https://helixo.co/upsell-funnel-engine/#ufe-pricing-table https://helpdesk.helixo.co/pricing-billing Once again, I apologize for the inconvenience, and I appreciate your patience. Please feel free to reach out if there’s anything else I can do to assist. If you need further assistance or have any questions, please feel free to reach out to us at support@helixo.co or via our in-app chat. We are committed to providing the best service possible and would love the opportunity to continue working with you. Once again, I sincerely apologize for the trouble this has caused. Best regards, Tinu, Customer Support Lead at Helixo

Thank you for your positive feedback! We're so glad to hear that you're so satisfied with our support. If you ever need further assistance, please feel free to reach out. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're truly happy to know that our support team made a positive impact on your experience. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for the 5-star review! We're delighted you're enjoying the app. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the fantastic feedback! We're thrilled to hear that you found our customer service team responsive and professional. We'll be sure to pass along your special thanks to Telaco for helping with the setup! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the fantastic feedback! We're glad to hear that you had a great experience with our live chat and quick responses. Providing top-notch customer service is our priority! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your kind words! We’re delighted to hear that you like the application and appreciate our quick, helpful support. It’s our goal to make sure you have a smooth experience! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're thrilled to hear that you're happy with the performance of our widgets and the level of customer service you've received. It’s our goal to provide not just effective tools but also a support experience that leaves you feeling valued and cared for. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your feedback! We’re delighted to hear that our quick response resolved your issue swiftly. It’s always our aim to provide fast and effective service. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your feedback and for sharing your experience! We’re glad to hear that our service team was able to quickly resolve the initial issues you faced. Providing excellent support is something we take pride in, and your kind words mean a lot to us. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your wonderful feedback! We’re delighted to hear that Lishana was quick to help and that you found the setup simple and straightforward. Your recommendation means a lot to us! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

We appreciate your kind words! It's great to know that Chaithra was able to assist you promptly. We’re delighted you’re satisfied with our service! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your 4-star review! We're glad to hear that you had a good experience with UFE. Your feedback is important to us, and we're always looking for ways to enhance your experience. If there's anything we can do to make it even better, please let us know. Thanks for choosing UFE! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your feedback! We’re pleased to hear that you had a positive experience with our customer service, and that Chaithra was able to assist you promptly. Your satisfaction is our top priority! In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for sharing your experience! We’re thrilled to hear that the feature worked exceptionally well for your bundles and that the setup process was smooth. It’s also great to know that our customer service team met your expectations with their responsiveness, knowledge, and attentiveness. Your recommendation means a lot to us. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words! We're thrilled to hear that our technical support team was able to assist you quickly and effectively. Your recommendation means a lot to us. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your fantastic feedback! We're thrilled to hear that Bhagya was super helpful and that the app is working as intended, generating extra sales and a higher AOV for your store. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model. Hi Fion, I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this. Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app. This includes all orders received in your store, which is why you may have noticed a higher order count than expected. We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused. It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume. This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99. This can vary each month based on your store’s performance. We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion. To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience. If you need further assistance or have any questions, please don’t hesitate to reach out to us at support@helixo.co or via our in-app chat. We’re committed to providing the best service possible and would love the opportunity to continue working with you. Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future. -Tinu, Customer Support Lead at Helixo