All reviews

Rating Breakdown

  • 5
    93% (459 ratings)
  • 4
    4% (18 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    2% (12 ratings)

Reviews with Text

  • 97% (478)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 16, 2026

Excellent app for cross-sell and upsell. It’s easy to set up and works smoothly without slowing down the store. The customization options are very useful, and Amrutha was extremely helpful, responsive, and guided us clearly through the setup. Highly recommended for any Shopify store looking to increase average order value.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

We’re thrilled to hear you had a great experience with our Customer Support Team and especially with Amrutha! She’s truly dedicated to helping every step of the way, and your appreciation means a lot. We’ll be sure to pass your message along. Thanks again for your support! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Jan. 9, 2026

Lovely experience, lots of support and quick response. Aleena is the best...Thank you for everything.

Using app

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Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your amazing feedback! 🌟 We’re really glad to hear that Aleena could help resolve your issue quickly and that you had a smooth experience with fast responses and clear communication. Your appreciation means a lot to Aleena and our entire support team. We’re thrilled to know you’re enjoying the app! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Jan. 5, 2026

The customer service is extremely good. I don't leave very often a review but this was really.. i got more help than on paid apps. I spoke with a real human, not a chat bot, and they helped with a problem on my side (brave browser was blocking teh widget) and also made live customisations to the widget. Really.. i am surprised. The assistant was Aleena. Not sure about others :). Thank you!

Using app

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Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words We’re glad Aleena could help resolve the Brave browser issue and customize the widget for you. Your feedback truly means a lot to our team - thanks for the support! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Dec. 30, 2025

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🌟 we are truly glad that we could support you during setup, it means a lot to hear that you found the experience helpful and friendly. Your feedback brightened our day! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Dec. 19, 2025

Outstanding support and powerful upsell app UFE is easily one of the best upsell apps I’ve used on Shopify, both in terms of functionality and—most importantly—support. The app itself is very flexible and lets you build clean, high-converting upsells without slowing down the store. What truly impressed me was the support. The support agent(Amrutha) literally spent hours guiding me step by step, helping with setup, customization, and making sure everything worked perfectly with my theme. This wasn’t rushed or generic support—she genuinely cared about getting things done right. If you’re looking for an upsell app backed by a team that actually helps you succeed (not just links you to docs), UFE is a no-brainer. Highly recommended. i had to ask chat gpt to write this for me cause i couldn't completely describe how i feel :D

Using app

7 days

Total reviews

5

Average rating

5.0

Developer Reply

Wow! 💖 Thank you so much for sharing such detailed feedback! 🌟 We’re thrilled to hear that UFE is helping you build high-converting upsells and that our support made a real difference. Going step by step and ensuring everything works perfectly for our merchants is something we take pride in, and your words truly validate that effort. Your recommendation means a lot to us, and we’re always here to help whenever you need guidance or have new ideas to optimize your store further. Thanks again for your trust and support! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Dec. 18, 2025

I did love the support service, going step by step with me to lean the upsell bundle

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 13, 2025

Great service, Amrutha helped me go through the features in a very nice way.

Using app

About 13 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your kind feedback.🌟 We’re delighted to hear that you had a positive experience and that the feature walkthrough was clear and helpful. Our goal is always to make things simple and smooth for our customers. Please feel free to reach out anytime—our team will be more than happy to assist you. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Dec. 10, 2025

Easy to use and fast customer support.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

UFE Cross-sell upsell is a great app with a great support team. I highly recommend everybody to use it and increase revenue.

Using app

About 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for sharing this amazing feedback!🌟🙏 It truly means a lot to our whole team. We’re really glad to hear that UFE has been helping you increase your store’s revenue — that’s exactly what we love to see! If you ever want help creating more high-converting funnels, optimizing your existing offers, or exploring advanced setups tailored to your store’s audience, feel free to reach out anytime. We’re always here to support you and help you scale even further. Feedback like yours motivates us to keep improving and supporting you better. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Dec. 10, 2025

Using app

19 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 🌟 we are truly glad that we could support you during setup, it means a lot to hear that you found the experience helpful and friendly. Your feedback brightened my day! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Dec. 8, 2025

Service ist großartig. Hatte selten so gute Erfahrungen mit Service wie persönlich sie auf jedes Problem und Anfragen eingehen. Echt super!!! Kann ich weiterempfehlen.

Store

Piloris

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

Vielen Dank für Ihre freundlichen Worte! 🌟 Wir freuen uns sehr zu hören, dass Sie eine so positive Erfahrung mit unserem Service gemacht haben. Unser Ziel ist es stets, Unterstützung zu bieten, die persönlich und aufmerksam auf jede Anfrage eingeht – daher bedeutet es uns viel zu wissen, dass Ihnen dies aufgefallen ist. Ihre Empfehlung wissen wir sehr zu schätzen, und wir werden weiterhin unser Bestes geben, Ihnen jedes Mal die gleiche Sorgfalt und Hingabe zu bieten. Für weitere Fragen können Sie uns jederzeit unter [email protected] oder über unseren In‑App‑Chat kontaktieren. Wir helfen Ihnen immer gerne weiter. – Helixo Support Team

1 / 5 Share

Dec. 5, 2025

expensive, useless, terrible experience. Had hard time unsubsribe the app, after I uninstalled the app, I still got charged.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Summary: After carefully reviewing your account, we can confirm that Shopify automatically stopped the subscription when you uninstalled the app on December 2nd, and no charges were made beyond that date. We also observed that your offers were active and generating revenue until September. This seems to be a misunderstanding, and we’re here to clarify anything you may need. Hi, Thank you for sharing your feedback, and we’re sorry to hear about the experience you had. To clarify, Shopify automatically stops billing the moment an app is removed. After checking your account, we can confirm that you uninstalled the app on December 2nd, and no charges were applied beyond that date. If anything in your billing cycle looks confusing, we’re happy to walk you through it step by step. We also noticed that your offers were active and generated revenue until September, which shows the app was functioning and contributing during that period. We’re sorry if the uninstallation process or billing view caused any confusion. If you have any questions or need further clarification, please don’t hesitate to reach out. We’re here to ensure everything is clear and to support you in every way we can. Kind regards, Athira Customer Support Lead, Helixo

5 / 5 Share

Dec. 3, 2025

Tried many different apps for add-on or up sell, this is the only one straight working out of box. And customer support is fast and knowledgeable !

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2026

Archana- "I have truly appreciated your support from day one—right from when we installed this on our website until now. You always make the effort to understand our problems, address them thoroughly, and pay attention to even the smallest details. Keep up the excellent work. May God bless you."

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive feedback. We are pleased to hear that you are satisfied with the app and our support. Your appreciation means a great deal to our team, and we remain committed to delivering the best experience possible. If you ever need any further help, feel free to reach out at [email protected] or through our in-app chat - we’re always happy to assist you anytime! – Helixo Support Team

5 / 5 Share

Dec. 2, 2025

Highly Recommended – Amazing App & Exceptional Support! I’ve been using "UFE Cross Sell & Upsell Bundles" for my store, and I can confidently say it’s one of the best upsell apps out there. The features are powerful yet easy to use, and it has helped me boost my average order value significantly. What truly sets this app apart, though, is the **incredible customer support**. I want to give a special shout-out to **Amrutha**, who went above and beyond to help me. She was extremely patient, knowledgeable, and proactive. She not only solved my issue quickly but also guided me with additional tips to optimize my upsell funnels. It’s rare to find support this good—her assistance made the entire experience smooth and stress-free. If you’re looking for an upsell/cross-sell app that delivers great results and top-tier support, **UFE is the one to choose**! If you want it more casual, more enthusiastic, or more formal, just tell me and I’ll rewrite it!

Store

My Store

Using app

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5 / 5 Share

Dec. 1, 2025

Excellent support. Quick response and problem solving.

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! 💕😊 We’re absolutely thrilled to hear that you had a great support and that our team could assist you quickly and effectively. If you ever need any further help, feel free to reach out at [email protected] or through our in-app chat — we’re always happy to assist you anytime! – Helixo Support Team

5 / 5 Share

Nov. 25, 2025

Amritha-super helpful :))

Store

My Store

Using app

31 minutes

Developer Reply

Thank you so much for your wonderful feedback! 💕😊 I’m thrilled to hear that Amrutha was able to help and that you had a positive experience with our support. Your feedback truly means a lot to our team and keeps us motivated to continue providing the best service possible. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Nov. 25, 2025

Great App

Using app

About 1 hour

Total reviews

5

Average rating

4.8

Developer Reply

That’s wonderful to hear! Thank you so much for your valuable feedback! 💖 We’re really glad you had a great experience and found our UFE app great. Your feedback means a lot to us! 😊 Wishing you continued success with your store! In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Nov. 21, 2025

Using app

40 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star rating!🌟Your support and feedback inspire us to keep delivering the best experience possible. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

Nov. 14, 2025

very supportive!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 🙏💖 We truly appreciate your feedback. We’re truly glad to hear that you found our team very supportive. Our goal has always been to provide quick, clear, and reliable assistance, and it means a lot to know that our efforts are making a positive impact on your experience. Our team is always here to support you and make sure everything runs smoothly with your store. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. – Helixo Support Team