UFE Cross Sell & Upsell Bundle
Boost Sales with BOGO, Volume Discounts and Cart Upsell offers
Rating
4.8
feedback
462
chart
#550
All reviews
Review RSS Feed
Sept. 3, 2024
Lishana is really helpful and quick. Recommend it! Setting is clean and easy
Thank you for your wonderful feedback! We’re delighted to hear that Lishana was quick to help and that you found the setup simple and straightforward. Your recommendation means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Sept. 2, 2024
I had an issue, logged this with the live chat, Chaithra responded in a couple of minutes and within minutes had sorted the issue. Very satisfied, great service!
We appreciate your kind words! It's great to know that Chaithra was able to assist you promptly. We’re delighted you’re satisfied with our service! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 28, 2024
good
Thank you for your 4-star review! We're glad to hear that you had a good experience with UFE. Your feedback is important to us, and we're always looking for ways to enhance your experience. If there's anything we can do to make it even better, please let us know. Thanks for choosing UFE! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 28, 2024
The consumer service is really good. Chaithra is really helpful and addresses my questions in a short time.
Thank you for your feedback! We’re pleased to hear that you had a positive experience with our customer service, and that Chaithra was able to assist you promptly. Your satisfaction is our top priority! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 16, 2024
Support is amazing, Bhagya was super helpful. The app works as intended and has generated many extra sales for us with a higher AOV Definitely recommend / 10
Thank you so much for your fantastic feedback! We're thrilled to hear that Bhagya was super helpful and that the app is working as intended, generating extra sales and a higher AOV for your store. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 15, 2024
We rarely give a one star review. However, we are really not encouraging others to use this app because the free 50 orders a month is NOT referring to orders that were triggered with the sales bundle that were activated within the app. Orders in our store that is NOT related to UFE prompts / funnel are also orders that they claim it their own to accumulate more than 50 orders so that they can earn from us, consumers. This itself is very disturbing to SMEs because it is definitely reasonable to charge us per eyeball for activated prompts/ funnel but not for those orders in store that are NOT even using their app to facilitate upsell. Any random order are also placed into the count and we felt it was absolutely unfair for us. When we came to read up reviews, we believed some merchants also had the same views as us and I totally agree with their unpleasant feedbacks. One thing however, that worth the one star is their replies were of reasonable speed and that is the only one thing we think can praise them for. Hope they really do a proper revamp on their business model to not accumulate more negative feedbacks =(
Using app
About 3 years
Total reviews
1
Average rating
1.0
Summary: This situation arose due to some confusion with our app’s order counting method, which led to your dissatisfaction with our pricing model. Hi Fion, I’m sorry to hear about the confusion regarding how our pricing model works, and I appreciate the opportunity to clarify things for you and others reading this. Our pricing is based on the total sales volume of your store during a 30-day billing cycle, not just the orders generated by our app. This includes all orders received in your store, which is why you may have noticed a higher order count than expected. We understand how this could be frustrating, especially for small businesses, and sincerely apologize for any inconvenience this has caused. It’s important to note that our pricing logic is designed to be fair and scalable, ensuring that smaller stores pay less or even $0, while larger stores contribute more based on their order volume. This approach helps both big and small merchants maintain a positive return on investment (ROI). For example, merchants with 60 orders per month are billed $9.99, while those with 100,000 orders per month might see a charge of $249.99. This can vary each month based on your store’s performance. We do clearly mention this on our pricing page, and it’s also outlined when accepting a pricing plan. Unfortunately, it seems this might have been missed, leading to the confusion. To address your concern, we’ve already processed a refund for the last month and offered an additional month of our service as credit. We hope this helps in making up for the inconvenience. If you need further assistance or have any questions, please don’t hesitate to reach out to us at [email protected] or via our in-app chat. We’re committed to providing the best service possible and would love the opportunity to continue working with you. Again, I sincerely apologize for the trouble caused, and we hope to see you reconsidering our app in the future. -Tinu, Customer Support Lead at Helixo
Aug. 8, 2024
AMAZING custumer service! The chat function is very helpful.
Thank you so much for your amazing review! We're glad to hear that you found our customer service and chat function helpful. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 7, 2024
Thank you for the glowing five-star review! We're thrilled that you had such a positive experience. Your satisfaction is incredibly important to us, and it’s wonderful to know that we hit the mark. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 6, 2024
Amazing customer service. The support contacted me about a bug that I didn't even know I had on my store. (When going through some checking routines). They do checking routines! Didn't expect doing such a work for their clients. Best Experience!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer service. Our team is dedicated to ensuring everything runs smoothly, and we're glad we could help you with the bug. Your satisfaction is our top priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 6, 2024
Great support from Bhagya
Thank you for your kind feedback! We're delighted to hear that you received great support from Bhagya. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 1, 2024
a must-have app for Shopify store
Thank you for your fantastic feedback! We're delighted to hear that you consider our app a must-have for any Shopify store. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 30, 2024
Very helpful support! literally solved my problem in 1 min time!, Thank you!
Thank you so much for your feedback! We are really happy we could help resolve your issue in no time. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 29, 2024
Top. Happy
Thank you for your kind words! It’s great to hear that you're happy with the support you received. Your satisfaction is our top priority, and We are thrilled that we could meet your expectations. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 24, 2024
Does what it says. When I noticed some random coding showing in the cart window, I contacted the devs, and they fixed it within the hour. Can't beat that. For reference: I use the Berlin theme
Thank you for your feedback! We're glad to hear that the plugin is working as expected and that our team was able to resolve the issue so quickly. It's great to know that you're using the Berlin theme, and we appreciate your positive comments about our support. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 24, 2024
This is a very good plugin, the service support is very fast, very good
Thank you for your kind words! We're thrilled to hear that you find our plugin very good and that our service support has been fast and satisfactory. Your feedback means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 1, 2024
Great customer support!
Thank you for the 5-star review! We're delighted to hear that you had a great experience. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 16, 2024
Great app and great support!
Thank you so much for your kind words! We're thrilled to hear that you love the app and appreciate our support. Your satisfaction is our top priority, and your feedback motivates us to keep improving. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 15, 2024
The customer service is very professional and responds quickly.
Thank you for your kind words! We're delighted to hear that you found our customer service professional and responsive. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 11, 2024
The application interface is simple and easy to operate. Even if I encountered problems during operation and contacted customer service, the customer service quickly provided me with a solution.
We're so glad to hear that you find our application interface simple and user-friendly. It's also great to know that our customer service team was able to provide a quick solution to your problem. We strive to ensure our users have the best experience possible. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
July 9, 2024
Support is always a great experience, quick to respond and really helpful. Had a variety of queries testing functionality and always super helpful.
Thank you so much for your kind words! We're thrilled to hear that our support team has been quick to respond and helpful with your queries. Your positive feedback motivates us to keep providing the best service possible In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team