All reviews

Rating Breakdown

  • 5
    93% (993 ratings)
  • 4
    4% (46 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (22 ratings)
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5 / 5 Share

May 11, 2023

This app has generated us thousands of dollars of additional revenue that probably wouldn't have been there with it the app. Plus, if you EVER have a problem the customer support is 2nd to none! Top Tier! Highly recommend using UFE.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your experience with our app! We're thrilled to hear that it has generated thousands of dollars in additional revenue for your business. It's always rewarding to know that our app has made a positive impact on our customers' success. We take great pride in providing exceptional customer support, so it's wonderful to hear that our team has exceeded your expectations. We strive to offer top-tier assistance to ensure that every user's needs are met promptly and effectively. Your recommendation means a lot to us, and we truly appreciate your trust and support. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

May 11, 2023

amazing app and an even more amazing customer service. I recommend for everyone

Using app

10 days

Total reviews

6

Average rating

4.3

Developer Reply

Thank you for your incredible feedback! We are thrilled to hear that you not only enjoy our app but also had a wonderful experience with our customer service. Your recommendation means the world to us, and we are truly grateful for your kind words. Once again, thank you for your support and for recommending us to others. Your satisfaction is our ultimate reward, and we look forward to serving you in the future. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

3 / 5 Share

May 11, 2023

It is easy to use and has almost everything one needs EXCEPT languages. You can only use it in one language. If your website is multi-language then don't get this app.

Store

Havroc

Using app

About 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for sharing your feedback with us regarding our app. We truly appreciate your input as it helps us improve our services to better meet the needs of our diverse user base. We understand that language support is crucial, especially for multi-language websites, and we apologize for any inconvenience this may have caused you. We are constantly working to enhance our app's capabilities, and expanding language support is one of our top priorities. We assure you that we are committed to improving our app to meet the diverse requirements of our customers and truly value your feedback. We appreciate your ongoing support and look forward to better serving you in the future. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

4 / 5 Share

May 1, 2023

The response speed of the customer service is very fast and can help me solve the problem accurately

Using app

17 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to leave us a review! We're glad to hear that our customer service team was able to provide you with quick and accurate assistance to help resolve your issue. At the same time, we noticed that you rated us 4 stars. We would like to know if there is anything else we can do to improve your experience with our product and services. We're always looking for ways to better serve our customers, and your feedback is essential in helping us achieve that goal. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 29, 2023

I recently started using UFE in my Shopify store, and I am blown away by its features and ease of use. The app has truly streamlined my workflow and saved me a lot of time and effort. The interface is intuitive and user-friendly

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience! It's great to hear that the app has been able to streamline your workflow and save you time and effort. It's also great to hear that the customer support team has been helpful in answering your questions and providing solutions when needed. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 20, 2023

So far it's been great, but I've only just started using it. Customer service was excellent though and very responsive.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive feedback on the customer service provided to you. I am glad to hear that our team was able to assist you promptly and effectively. We strive to provide the best possible experience for our users, and your satisfaction is our top priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 19, 2023

Been using this app for a number of years now and it's given me no reason to stop using it. The pricing is extremely fair and the customer service is also excellent. But most importantly, the app converts!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your positive review about the app! We take pride in providing excellent customer service and ensuring that our users are satisfied with our app. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 19, 2023

Top customer assistance! Thanks.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your kind words! It's always great to hear that we were able to provide best customer assistance. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 17, 2023

Very good service, quick response and good problem solving The offers are good and worth the price !

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback and for taking the time to share your positive experience with us! Your satisfaction is our top priority, so we are always here to help. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 13, 2023

Lishana was amazing and quick with solutions. Thanks so much for your help. I've been using UFE for a while

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your positive review! We really appreciate your kind words and are thrilled to hear that you had a great experience with us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 1, 2023

Ottima assistenza, inizialmente avevo dei problemi con la posizione del widget, ma dopo l'assistenza ha risolto tutto in un lasso di tempo breve. Consiglio questa applicazione anche per questo motivo.

Using app

About 2 months

Total reviews

2

Average rating

4.5

Developer Reply

Grazie per aver condiviso la tua esperienza positiva con il nostro team di supporto! Siamo lieti di essere stati in grado di risolvere rapidamente il problema riscontrato con il widget e che il nostro supporto sia stato in grado di fornirti l'assistenza di cui avevi bisogno. Non vediamo l'ora di continuare a servirvi e di fornirvi il miglior supporto possibile. In caso di ulteriori domande, contattaci all'indirizzo [email protected] o tramite la nostra chat in-app. Siamo sempre felici di aiutarti. -Team di supporto Helixo

5 / 5 Share

March 29, 2023

Fantastic app. Loads quickly, easy to use and their support is second to none. Highly recommend installing this app.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you find it easy to use and that our support team was able to provide excellent service to you. We strive to provide our users with the best possible experience, and your feedback reinforces that we're on the right track Thanks again for your recommendation, and we look forward to serving you in the future! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 27, 2023

I am very happy that they solved my problems in a very practical way. Thank you to the work team. :))

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you're enjoying our app and that our support team was able to provide you with the assistance you needed. We appreciate your recommendation and look forward to continuing to provide you with a great experience! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 27, 2023

Awesome app and great support, very responsive and got me exactly what i wanted ! I highly recommend !

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a review! We're glad to hear that our team was able to provide you with practical solutions and resolve your issues. We appreciate your kind words and value your feedback. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

1 / 5 Share

March 24, 2023

El servicio de asistencia ha sido bastante pésimo. Después de esperar varios dias y hablar con 4 asistentes diferentes no han podido darme una solución. Cada asistente me ha dado informaciones distintas, me han enviado tutoriales a seguir para después decirme que no era posible hacerlo... un desastre. No lo recomiendo

Using app

22 days

Total reviews

1

Average rating

1.0

Developer Reply

The issue emerged because custom-built pages are incompatible with UFE. Pedimos disculpas por cualquier inconveniente que pueda haber experimentado mientras buscaba ayuda de nuestro equipo de soporte. Después de revisar el asunto, identificamos que el tutorial que proporcionamos estaba destinado específicamente a todas las páginas excepto a las páginas personalizadas de Shopify, lo que puede haber causado confusión. Además, lamentamos cualquier falta de comunicación o falta de claridad que pueda haber ocurrido durante nuestra interacción con usted. Además, entendemos que hubo un retraso en nuestra respuesta debido a la necesidad de colaboración y permiso para investigar el problema, y nos disculpamos por cualquier frustración que esto pueda haber causado. Posteriormente, nuestro equipo descubrió que la URL de la página que proporcionó era una página personalizada que podría no ser compatible con UFE. Agradecemos sus comentarios y nos gustaría informarle que la integración con páginas personalizadas ya se encuentra en nuestra solicitud de función y definitivamente la consideraremos en nuestras próximas actualizaciones. Esperamos que esto proporcione una mejor experiencia para usted y otros clientes en el futuro. En caso de consultas adicionales, contáctenos en [email protected] o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle. - Equipo de soporte de Helixo

4 / 5 Share

March 23, 2023

équipe professionnelle et très utile, j'ai pu réglé mon problème d'offre grâce à une démonstration en réel, merci !

Using app

2 months

Total reviews

3

Average rating

4.7

Developer Reply

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are thrilled that we achieved it! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 21, 2023

I use the app in all my stores and can only recommend it to everyone. Perfect App for Upsells and great customer service!

Store

Bidence

Using app

11 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your positive review! We are thrilled to hear that our app has been helpful for you. We pride ourselves on providing top-notch service and we are always here to help if you have any questions or concerns. Thank you for recommending our app, and we look forward to continuing to support your business! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 21, 2023

This app has changed the whole look of my cart drawer and makes things look sooo much better! I recommend it as it helps you customise it as well

Store

MetSafe

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving such a positive review about our app! We are thrilled to hear that it has helped improve the look and functionality of your cart drawer. We strive to provide customization options that cater to individual needs, so it's great to hear that you found them useful. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

1 / 5 Share

March 19, 2023

It looks like this app is having an outage. I can't get in touch with support. Customers have started to report they can no longer get to checkout. They are getting stuck on a never ending spinning wheel page which seems to be caused by this app. Very frustrating as we've seen a massive drop in conversion rate. Shopify support has now twice confirmed that all systems on their end are working properly. We have not had any other additions / apps that could cause this

Using app

8 months

Total reviews

7

Average rating

1.6

Developer Reply

The issue occurred due to a misconfiguration in the app settings, which we have resolved by changing the settings for you Hi Julian, We apologize for any inconvenience caused by our app and want to extend our sincerest apologies. After investigation, it was noticed that the "go-to cart" button function was set to "continue shopping", resulting in a functional conflict. To resolve this issue, our team has modified the button action to "go to cart", leading to the successful functioning of the popup button. Typically, when a customer clicks on the "Go to cart" button, they are directed to the cart page. However, in this particular case, the button was set to "Continue shopping," causing a functionality conflict that prevented the customer from being redirected to the cart page. We appreciate your understanding and patience as we worked to resolve this issue. Our priority is to provide the best possible experience for our customers, and your feedback helps us to improve our services. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 16, 2023

The Customer support is the Very Good! very quick reply and very efficient. would recommend to everyone!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Your kind words mean a lot to us and we're thrilled to know that we were able to provide a positive experience for you. We hope to continue to earn your trust and loyalty as a customer. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team