UFE Cross Sell & Upsell Bundle

We greatly appreciate your feedback and positive review! It's fantastic to hear that you are enjoying the features of our app. Our team takes pride in providing helpful and responsive customer support. Providing excellent customer support is our priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Hello, First of all, thank you for the invaluable feedback. We extend our sincere apologies for the highly disappointing customer service experience you encountered while seeking assistance with our product. Allow me to address each issue you raised and assure you that we are taking immediate steps to rectify our shortcomings. 1. Regarding the misunderstanding about the product's availability, I want to clarify that when previewing from the funnel settings, we could only see the product page from Shopify. As the product was in draft form and not active, we received a 404 error (indicating unavailability/out-of-stock status). It was only upon checking the product page link you shared that we realized it was a custom-made page. Also, I acknowledge that we should have carefully reviewed the loom video you shared to better understand that the product was, in fact, in stock. We sincerely apologize for not giving your concern the attention it deserved. We will conduct a thorough review of our customer service procedures and retrain our support team to improve their attentiveness, communication, and responsiveness. 2. Presenting a screenshot of a 404 error code without context was indeed unhelpful and confusing. We fully understand that clear communication is essential in promptly resolving issues, and we failed to meet that expectation. To improve communication, our customer support team will provide context with error explanations, offer clear solutions, and prioritize timely responses to promptly address customer concerns. 3. We apologize for any inconvenience caused by our team's dinner break. However, we noticed that you have received an automated message about our dinner break, wherein it is mentioned that we will be back within 30-45 minutes. 4. We have discussed your requirement with our team and thoroughly explored all possibilities for integrating with custom pages, but unfortunately, we are unable to offer this feature at the moment. That's why we couldn't give you an HTML code to embed as mentioned above. However, I want to assure you that we value your feedback and take your feature request seriously. We have already added the integration with custom pages as a feature request in our portal: [https://feature.ufe.helixo.co/posts/12/show-upsells-on-custom-pages]. Please consider voting for this feature, and you will receive updates via email once it is released. Our development team regularly reviews these requests, and we will make every effort to incorporate this feature in future updates. Additionally, we will establish better internal communication channels to ensure a more coordinated and efficient approach to resolving customer queries. We understand that this experience was unusual and not reflective of the level of service we aim to provide. Once again, I apologize for the disappointing encounter, and I hope you will allow us the opportunity to demonstrate the level of service we strive to offer to all our valued customers. In case of further queries, please contact us at [email protected] or via our in-app chat. We are always happy to help you. Sincerely, Tinu, Customer Support Lead at Helixo.

Thank you for your feedback and kind words about our app! We are thrilled to hear that you have found our app to be the best among the ones you have tried. We take great pride in providing a clean and beautiful design, along with valuable features and functionalities. It's always our goal to offer a user-friendly and intuitive configuration process, ensuring that you can easily set up and customize the app according to your needs. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your review! We're thrilled to hear that our upselling app has been helpful in solving your issues and addressing your questions about customization. We appreciate your feedback and suggestion. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your positive review! We are thrilled to hear that our app has been helpful for you. We pride ourselves on providing top-notch service and we are always here to help if you have any questions or concerns. We look forward to continuing to support your business! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your fantastic review! We're delighted to hear that our app has provided a user-friendly experience for you. We understand the importance of simplicity and ease of use, and we're glad to know that our app has met your expectations in that regard. Our team is committed to providing a seamless experience, and we appreciate your positive feedback. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your wonderful review! We're delighted to hear that our app has been helpful in increasing sales for your store. We're glad that you find it useful. We're grateful for your kind words and providing helpful support is a top priority for us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for the great review! We're thrilled that you think our app is well-designed and has a wide range of options. We've put a lot of thought into creating a high-quality product that meets your needs. Our support team is dedicated to providing top-notch assistance, and we're glad we were able to help you quickly and effectively with any issues you faced. We really appreciate your feedback and your positive experience with our app. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're loving our app and that it has been a great experience for you so far. Providing excellent customer service is also one of our top priorities, so we're delighted to hear that our team was able to promptly assist you and address all of your needs. We strive to be responsive and helpful, ensuring that you have a smooth and enjoyable experience using our app. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your positive review! We are proud to hear that our outstanding customer service, user-friendly platform, and ability to boost average order value have met your expectations. We take pride in providing exceptional support and continuously improving our services to enhance the overall customer experience. Your feedback is greatly appreciated, and we will strive to maintain this high level of service. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your glowing review! We are thrilled to hear that you had such a positive experience with our app. Our team is dedicated to providing outstanding customer service, and we are glad that it has made a difference for you. We take pride in creating a user-friendly app that helps boost average order value. It's great to know that our efforts have been successful in meeting your needs as an online business owner. Whether you are an experienced professional or just starting out, we are committed to supporting your growth and taking your store to new heights. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your positive feedback! We're pleased to hear that you found the setup process simple and that our support has been great. We take pride in providing a seamless experience for our users. It's wonderful to know that you feel we've considered every aspect of the app. We strive to anticipate and address our users' needs. We appreciate your recommendation and are glad to hear that you find our price point amazing. We aim to provide great value for our users. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your positive feedback! We're glad to hear that you found our customer service to be great and responsive. We strive to provide excellent support to our users. We're also happy to know that you find our app easy to use. Your recommendation means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team Update reply

Thank you so much for your kind words and for taking the time to share your positive experience with our app and customer support team! Our goal is to provide a seamless and enjoyable shopping experience for our valued customers like you. We take pride in our dedicated customer support team, and it's wonderful to know that they were attentive, prompt, and helpful throughout your journey. We strive to go above and beyond to assist our customers and ensure their satisfaction. Thank you again for choosing our app, and we look forward to serving you with the best possible experience in the future! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you so much for taking the time to share your positive feedback about our app! We are thrilled to hear that it has had such a significant impact on your business by increasing your customer orders and boosting your sales. We greatly appreciate your trust in our app and are delighted to have been able to contribute to your success across all your stores. Your recommendation means a lot to us and serves as a testament to the hard work and dedication we put into developing a high-quality product. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

We greatly appreciate your positive review of our app! It's wonderful to hear that you have found it to be a valuable tool for testing different strategies on your shop before considering investing in an upsell/cross-sell app. We understand the importance of being able to make informed decisions about your business without incurring unnecessary costs upfront. Our app was specifically designed to provide a cost-effective solution for testing and optimizing your shop's performance. Furthermore, we're thrilled that you have found our support team to be responsive and helpful. Delivering excellent customer service is a top priority for us, and we're glad that we have been able to assist you promptly. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your wonderful review and for taking the time to share your experience with our service! Your satisfaction is incredibly important to us, and your positive feedback serves as a motivation for our team to continue delivering better customer service. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

We're thrilled to hear that you found our app to be the best you've used and that our customer service was excellent. Providing top-notch support and resolving any issues promptly is always our priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for your positive review! We are glad to hear that our support team was able to assist you quickly and effectively. We always strive to provide our customers with the best possible service, and we appreciate your feedback. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

Thank you for taking the time to write a review of our app and sharing your positive experience with our customer support team. We’re glad to hear that you found our support helpful and that everything has been going well. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team