All reviews

Rating Breakdown

  • 5
    93% (993 ratings)
  • 4
    4% (46 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (4 ratings)
  • 1
    2% (22 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 9, 2023

fast response, good service

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're here to provide you with fast responses and excellent service whenever you need it. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

1 / 5 Share

Oct. 5, 2023

Customers take the discounted offer and remove the original triger product from cart, and you end up loosing money. Customer support don't exist and they don't reply.

Store

Febron

Using app

About 3 years

Total reviews

7

Average rating

3.1

Developer Reply

We apologize for any inconvenience you've experienced, and we appreciate your feedback. Regarding the lack of response, please note that our support hours are from 8 am to 11 pm (IST). We do our best to respond promptly during those hours, and we're actively working on extending our support coverage. Regarding the issue you mentioned, it appears that the problem occurred because the option 'Remove discount if trigger product is removed' was disabled It is designed to prevent situations like the one you described, and we recommend keeping it enabled to ensure the discounts are applied correctly. We value your feedback, and we're continuously working to improve our app and support services. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo

5 / 5 Share

Oct. 4, 2023

Thanks to Lishana's assistance, I've found precisely what I was searching for in this app. Her exceptional support has helped me address various issues and find solutions. Ensuring you can easily access everything you need.

Store

mixelz

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

We're delighted to hear about your positive experience with Lishana's exceptional support! Your kind words serve as a testament to our commitment to providing top-notch assistance and ensuring our customers can easily access everything they need. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Oct. 2, 2023

Highly recommend this app if you're looking to create upsell moments like adding bundles discounts, pop-up reminders, volume discounts, etc. I was originally looking for an app to do bundle discounts, but did not know that shopify had so many restrictions on stacking discount codes and the whole experience was frankly quite confusing. Fortunately, the support for this app is incredible. They were able to walk me through everything I needed to do to get the widget looking and working exactly as I wanted. I've spoken to multiple support staff and they were all lovely, but I would like to specially shout out Lishana, who truly went above and beyond in helping me with my many questions and requests. Thank you to the team for this wonderful and flexible app! They have a free trial so definitely check it out if you're interested!

Store

Lunoji

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words and recommendation! We're thrilled to hear that our app has been helpful in creating upsell opportunities and addressing your needs. Our support team is dedicated to providing excellent assistance, and we're glad to know you had a positive experience with Lishana. Your feedback means a lot to us, and we appreciate your cooperation. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Sept. 26, 2023

Good potential of personalization and very reactive support !!!

Using app

Over 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for your review! We're thrilled to hear that you appreciate the potential of our personalization features, and we take pride in providing reactive and responsive support to assist you whenever you need it. Your satisfaction is our priority, and we're here to ensure you have the best experience possible. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Sept. 23, 2023

Great Service. Quick Response. Best one so far!

Store

Hyphen

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're pleased to hear that you're satisfied with our service and appreciate your feedback. We're here to provide you with the best experience possible, and we're always ready to assist you whenever you need us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Sept. 23, 2023

Very good application I recommend! Very good customer support I recommend the application for everyone.

Using app

About 8 hours

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your enthusiastic recommendation! We're delighted to hear that you've had a positive experience with our application and our customer support. Your recommendation means a lot to us, and we're here to continue providing top-notch service to you and everyone else who chooses to use our application. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Sept. 7, 2023

The support team at UFE is great. Very responsive and helpful. They take the time to understand a problem and tell you how to solve it.

Using app

10 months

Total reviews

6

Average rating

5.0

Developer Reply

We're delighted to hear that you had such a positive experience with our support team at UFE! Providing excellent customer service is a top priority for us, and we're thrilled to know that our team was responsive, helpful, and attentive to your needs. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Sept. 1, 2023

great fast service

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive feedback on our fast and efficient service! We greatly appreciate your kind words and are always here to assist you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 25, 2023

Great app and support! Special thanks to Glen for helping out figure a few things out. You can use it to create multiple types of upsell offers. We were looking for an app that allows to set start and end dates and this one does it well. The translation feature works well. It doesn't support multiple languages, but we were able to figure something out using Langify custom translation feature.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! We're thrilled that you're enjoying the app and our support. We'll make sure to pass your appreciation to Glen for his assistance – it's always great to hear when our team members make a positive impact. It's fantastic to know that our app fulfils your needs, especially with the ability to create different types of upsell offers and set start and end dates effectively. We're glad that the translation feature is working well for you, and we appreciate your creative approach to solving the multiple languages challenge using the Langify custom translation feature. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 22, 2023

Good Aplication, easy to use For CS : Fast response, very kind support person & helpfull of course Thank You for u'r help

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that you found our application easy to use. Our customer support team is always here to assist, and we're glad we could help. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 19, 2023

assistenza eccezionale. Glen è stato super disponibile e veramente professionale. Il servizio è eccellente.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Siamo entusiasti di sapere della tua eccezionale esperienza! Il nostro team è dedicato a fornire un'assistenza di prim'ordine e siamo lieti che tu abbia trovato il nostro servizio eccellente. In caso di ulteriori domande, contattaci all'indirizzo [email protected] o tramite la nostra chat in-app. Siamo sempre felici di aiutarti. - Team di supporto Helixo

5 / 5 Share

Aug. 19, 2023

I have used so many apps for cross-sell and bundles, But this is the best one among them, due to support and usage of the application, and always there support is available to help you in anything, they are the best <3

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're truly delighted that you've found our cross-sell and bundles app to be the best among your experiences. Our team is always here to assist you whenever you need help or have questions. Your support means a lot to us, and we're committed to providing you with top-notch service. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 14, 2023

Very easy to use, so many features available. Excellent support team service, they fulfill thee requests immediately!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Wow, your review just made our day! We're overjoyed to hear that you found our app user-friendly and packed with great features. Our support team is always here to lend a hand, and we're thrilled we could meet your requests quickly. Your support and feedback mean a lot to us – thanks a bunch! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 12, 2023

Found this easy to set up and functionality (much better than others I tried). Great support from the team when setting up

Store

Kaigum

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our app easy to set up and that it's delivering the functionality you were looking for. Our team is dedicated to providing top-notch support, and we're delighted that we could assist you during the setup process. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 3, 2023

Excellent way to get add-on sales. We had an issue with integrating with other apps but Glen from the support chat was able to resolve this quickly and efficiently

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi, we are so happy that you enjoyed your experience with us! We appreciate the great review and looking forward to help you. Your kind words mean a lot to us and we will make sure to continue providing the best service possible. Thank you for choosing us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

2 / 5 Share

Aug. 3, 2023

Unfortunately the App charge a lot of money while is based on "orders" doesn't matter if they are generated from online store or PoS (while we have 80% orders by PoS and less than 100 orders from online) and force you to spend as you have hundreds of order. So is good if you just sell online, bad if you have also PoS connected.

Using app

Over 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Hello, Thank you for taking the time to share your feedback with us. We genuinely value all input from our users as it helps us improve our services. We understand your concern regarding the pricing structure based on "orders," and we sincerely apologize for any inconvenience it may have caused, especially for businesses with a majority of Point of Sale (PoS) orders. We understand that we offered an unlimited offer with better discounts, but we regret that it didn't meet your expectations. We assure you that we will take your feedback into account as we make further improvements to our pricing plans. Our intention is to provide a fair pricing model that caters to various business types, but we acknowledge that it may not always align perfectly with every customer's specific needs. Please know that we are constantly evaluating our pricing strategy and actively seeking ways to enhance the value we offer to all our users. Your feedback is invaluable in helping us identify areas for improvement. We are diligently considering options to make our pricing more flexible and accommodating, especially for businesses like yours with a significant number of PoS orders. Our dedicated support team is available to assist you in finding the best possible solution that suits your business requirements. Once again, thank you for bringing this matter to our attention. We are committed to serving you better and making your experience with our app more rewarding. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Lead at Helixo

4 / 5 Share

Aug. 2, 2023

Outstanding customer service for sure. I'm impressed by how the support team always responds quickly to my problems and questions.

Store

Ecopify

Using app

Almost 3 years

Total reviews

14

Average rating

4.6

Developer Reply

Hi! Thank you for taking the time to leave us a 4-star review! We truly appreciate your feedback and are delighted to hear that you find our customer service outstanding. Providing timely and efficient support is one of our top priorities, and we're glad it has made a positive impression on you. We always strive for excellence and aim to deliver 5-star experiences to all our customers. We would love to know how we can make your interactions even better. If you could kindly share any specific areas where you believe we can improve, we will be more than happy to take your suggestions into account for future interactions. Your input is invaluable to us as we continuously work to enhance our services and meet the expectations of our valued customers like you. Thank you again for your feedback and for choosing our services. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 2, 2023

I would definitely recommend this app. It helped to increase our revenue and AOV. Also, the support is incredible, helps very quickly with every detail. Love it!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review of our UFE Cross Sell & Upsell Bundle app! We're pleased to hear that the app has been beneficial for your business by increasing revenue and average order value (AOV). We designed it with the goal of helping merchants like you boost their sales, and it's fantastic to know that it's making a positive impact on your store. Moreover, we take great pride in providing top-notch customer support, and we're delighted to hear that you found our support team helpful and quick to address any concerns. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Aug. 2, 2023

Everything great. Was very happy with the customers service. she helped me immediately and was very friendly

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words.I'm thrilled to hear that you had a positive experience with our customer service! It's wonderful to know that we were able to assist you promptly and in a friendly manner. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team