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Super customer service! They are really quick to fix any issue or inquiry you may have. I recently installed the app and so far I love the features and how user-easily it is. Super Recommended! I want to give them more than 5 stars. Thank you. Jon
Just want to say few words about customer service. Got some issues with the app and once I’ve messaged to developers so all my issues were solved in shortest time and extremely professional. Thank you guys. Amazing job.
Unfortunately, it was a complete waste of time. It took me days to set up the app. Unfortunately, the app has some bugs, e.g. product prices are not transferred to the checkout page. The customer service responded relatively quickly, but could not help in most cases. The technician is booked out for days, I was told. To fix my problems I would have had to wait 4 (!!!) days. Such slow service can ruin your business. I definitely cannot recommend this app, it just has too many bugs.
Thank you for the compliment, we do our best to answer emails quickly. When I looked into our emails I saw that we always responded within a few hours answering your questions and fixing any issues you had with the app. To be clear I do see Jon had told you it would take 1-4 days to fix your incompatibility issue with your theme where our app's virtual options were not showing there. I tried to fix this issue 24 hours after you gave us access to your store but you had already uninstalled the app. To be fair to all our customers we fix the problems of our customers in the order we receive them. If you would like to try out our app again please re-install the app. Martin Relentless Apps
The app is the best I ever used for custom made product. They really did a good job, the customer service replied very quick., and solved the problem quickly.Thank you soooo much.
I love this app. I was looking for a way to let customers create their own sets and bundles, and this works amazingly. It's super easy to customize, it offers a bunch of different options and so far it works pretty well. Totally recommend
What I like about the app is basically the design of all the options you can choose, it just looks nice. The price is quite fair for what the app accomplishes. What I hate about it is the fact that you need an additional addon to be able to enable discount codes. Also that you need to dublicate all products for a modification insteat of simply applying the settings to a collection and getting a good overview. Also that it's not linked to actuall products like bold does, it completely kills simple product cost calculation this way. Also that you can not use Javascript within the options to target the products directly and keep everything close together.
Thank you for your review. We're aware of these limitations. We had to make some tough design decisions that would help as many merchants as possible. A lot of them are workarounds for missing features in Shopify's API. Better group sets for controlling multiple products is one of our planned upgrades for the future. We're going to keep on making our app better as Shopify's API allows. Jon Relentless Apps
I use this app to add tons of custom options for my products. It works well and allows for price upgrades and conditional choices as well. Here's what I wish it did better: - Discount Codes -It does not work with shopify's discount codes so, you will have VERY frustrated customers because the discount code isn't working because of this app (I can't fix this even with another app) - Images - It does not allow you to change the image with the options selected. - Printing - If you want to print MULTIPLE orders or packings slips, the VO options chosen do not show up. So I have to spend time printing individual order pages to see what customers selected - this is a pain.
Hi Brad. We updated our app back in June of this year to allow discount codes to work with our app's price add-ons. You don't need to use another app anymore :) You can connect the main image to variants with Shopify Options but not our Virtual Options https://tinyurl.com/ywawnebz Are you still having this issue with the Packing slips? Send us an email and we will look into this. Jon Relentless Apps [email protected]
Great app, with 24/7 hours support. The app support team is so supportive and the app feature and functionality are amazing as expected we want.Thank you so much guys
The app is great for being able to add customization to products and added variants; however, it does override a lot of the theme options which has caused layout issues for our site.
Amazing service - really helpful customer support team who resolved an issue I had straight away and followed up to check everything was working. Really happy with the app features available too :-)
Excellent app and even better technical and customer service, I highly recommend it! It is very suitable if you are looking to provide options for your products or customizations.
Hi, i like this app however my price ad-ons show in the cart but not at checkout. I am losing sales and customers. please help if you can
Hi Shahzad, it looks like the fix we gave you is working. Please let me know that everything is working or if you need any more help. [email protected] Have a great day, Jon Relentless Apps
These folks have been extremely helpful and quick to respond to any issues I have with the app. (and I've had a lot of questions!).
I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.I love it so much.
Truly great app and customer service. Jon was great! app works as it should. I'm a happy customer. Highly Recommended.
Really helpful and easy to use app! I wanted to let customers buy a customizable letter art print from my site, and this app made it possible.
We used this app to simplify selecting sizes and colours, allowing our customers to easily see what was in stock and what was not. When I ran into an issue (which in hindsight I should have easily been able to solve myself!), I got support within the hour and the problem was solved. This is a great app and I would fully recommend it to anyone wanting to improve their product listings.
A really easy-to-use app. Works very well. Great support even on a weekend.. www.Satin-Boutique.com ........................................................
I am using the app now for a second time. Very easy to work with and setup. I have both used it to customize add on for t-shirts and sweat's as well as prescription service for glasses, which needs as lot of details but they help to arrange in an easy way. The support is amazing, both very solution-oriented and quick. I can give them my best recommendation.
So good so far. Some nice features on the app, easy to install, and instructions have been straight forward for setup. development team have been kind enough to reach out and check all is ok which is highly appreciated.
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