All reviews

Rating Breakdown

  • 5
    88% (924 ratings)
  • 4
    3% (31 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (16 ratings)
  • 1
    5% (55 ratings)
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5 / 5 Share

July 19, 2020

I tried literally all the top Product Option/Variant apps in the Shopify marketplace and Best Custom Production Options has the most flexible and dependable product config options around (e.g. conditional logic, at least/at most/exactly on multi-swatches). Jon and Martin have been incredibly responsive and even helped me through some integration challenges with another Shopify app to ensure my store operates as expected. Highly recommend this app and team!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 19, 2020

I couldn't have successfully created my website without this app. It met every expectation I had for working with repetitive variants. When creating the same options for multiple products but different products having multiple variants, it makes it alot easier to click and duplicate. Customer service is fast and friendly.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 19, 2020

Had an issue where the virtual option did not work with my theme. I reached out to them and they immediately answered and deployed an update to their app that resolved the issue at once. Great and professional work by both Jon and Martin. Would definitely recommend this app for anyone that needs an upload feature for their store.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2022

New to Shopify and I'm very happy with this app. It's exactly what I needed for my theme. They answer questions quickly and I look forward to continue using them to provide personalization for my customers. Highly recommend

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2020

Excelent app, i tried a lot of different apps, but this one is by far the best, plus the support is amazing, solved an issue i had in matter of minutes, really recommend this app!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

July 18, 2020

So many problems with this app. Firstly, options are difficult to organise. Once you add an option e.g. size to Tshirt A, you can duplicate it to Tshirt B easily. But if you suddenly forgot to add the colour option on Tshirt A, duplicating Tshirt A to B will replace all of Tshirt B's unique options, different from Tshirt A. This was extremely annoying as I could not duplicate only one option. You must pay for an external app to have discount code box enabled. If you don't, there's no discount box. I ran into the issue where orders came in without price add-ons. I lost money from that and the customer service said they tried their best but could not figure out why my orders would randomly be placed without price add-ons. This is the absolute worst, it happened twice, out of 10 orders and that's enough to make me delete this app. Customer service was not replied in the nicest manner. I've had better support from another app I found that is better than this for much cheaper, where they could show me screenshots and videos of how to change something. Don't waste your hours adding all the options and then having your website close down for a week to figure out the problem. Pros: I like all the options and the look, especially with the instructions type option where I can add a photo to help shoppers understand the option better. Could be better, honestly.

Using app

10 days

Total reviews

2

Average rating

3.0

Developer Reply

I am sorry the app didn't work properly for you Shirley. With hundreds of themes and thousands of apps there are endless possible compatibility problems. We are constantly improving our app to fix any problems that come up. We realize that the duplicate tool doesn't fit every users needs and are creating something that will. We are already working on a better system to control product options for multiple products, and collections. Thank you for your kind words about how the app looks. As a web designer for many years I am proud of the look and usability of the app. Let us know if there is anything we can do to help you in the future. - Jon Relentless Apps

1 / 5 Share

July 18, 2020

was supposed to get refunded and then they never replied it did not work like it was supposed to do

Using app

About 11 hours

Total reviews

3

Average rating

2.3

Developer Reply

Pleurat​, I had Shopify email you with the details about your refund. Here is the email from Shopify: "We are sending this email to formally let you know that the refund from the developer of your app which is relentless has been successfully processed. This is amounting to $8.99. The refund was made back to the original method of payment. You will see this reflected on your financial statement in a few business days, usually three to five days depending on how quickly your payment provider processes the refund." If you didn't get the refund please email us back so we can contact Shopify to take care of this. I didn't get any emails about our app not working properly. If you need any help with the app send us an email and we will be happy to help. - Martin Relentless Apps

3 / 5 Share

July 17, 2020

App is good, but base level doesnt allow you to add prices to options like other apps do for less money, the option to add prices brings it to $10 less than my entire shopify subscription fee for my business, not great value

Using app

8 minutes

Total reviews

1

Average rating

3.0

Developer Reply

I'm happy you liked the app. We offer competitive pricing. One of our top competitors Bold Product Options charges $49.99 for similar features. If you need any more help let us know. Jon Relentless Apps

5 / 5 Share

July 17, 2020

A very useful and easy app and a very good service. Any issue or doubt get solved very quickly. Highly recommend it! :)

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2020

The best option app I have ever use! Easy to use and team quick response really helps me a lot! Love it!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2020

They are really a great team, very hard-working, and are willing to help their customers. BCPO and relentless app will become the best Apps in Shopify store in the future!

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2020

Perfect if you want to sell customizable products, this app will allow your customer to upload images or custom text, very easy to, I really recommend.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2020

Awesome app! Has a great variety of options and really improves your store. Their support is fantastic as well. Highly recommended and will be my first choice in the future.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 13, 2020

I offer custom products on my shop and need customers to write what they need on the product. Tried many apps and this one was the one that worked best. The design was clean which I liked and the support was quick and helpful.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2020

Single handedly changed the game on my website. I can now add image AND color swatches to any item. This app has really helped me make different options for my custom clothing. The team is very nice and responds fast. Only regret is not trying it sooner.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2020

I added the app to help with providing my customers a more efficient shopping experience by noting what styles are sold out. There was a minor glitch when I added it but the developers fixed it quickly. I would recommend this app.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2020

Great program. I had a small hiccup with the add a price but they fixed it right away. very helpful..

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 6, 2020

I used this app for image swatch options. Seriously, one of the best services I have received. Jon replied even at night on sundays. If he didn’t have an answer, then Martin did. And for any requests I had, there were solutions found that I could work with. Many thanks!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2020

I used this app to add options for a product that needs a lot of size options. At first I had trouble getting it to work on my own because of a theme incompatibility but I sent in an email to their team and heard back within an hour. They said it could take up to four days to fix but by the next morning the issue was solved. That helped a ton when I was ready to formally release my product

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2020

I use this app to help make product options because it has multi-selection function, its a really good app., dev team is been really helpful to assist with my problem

Using app

11 months

Total reviews

1

Average rating

5.0