All reviews

Rating Breakdown

  • 5
    93% (278 ratings)
  • 4
    3% (9 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 100% (298)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 15, 2021

After getting so many headaches from trying to fix Shopify combining shipping rates at checkout, I found Advanced Shipping Rules. Not only has it allowed me to fix all of my shipping and cart issues, but the customer service is absolutely incredible. Molly was able to quickly answer all of my questions and her patience alone deserves a 5 star review. Thanks again!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2021

This is the best shipping product out there, it has the PO Box no delivery rule, free shipping rules. Every option that we needed. We highly recommend this app. Support is great, instant response and quick to resolve all issues.

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 7, 2021

This is a great app, the features are robust and easy to use. Molly is one of the tech support associates she is amazing and extremely helpful with any assistance I have requested.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2020

I used this app to put my products into shipping groups and charge shipping by item. Then I offered multiple item pricing based on the number of items the customer purchased. It all felt a bit complicated and overwhelming at first, especially for someone like me who is not very tech-savvy, but after things were explained to me by ASR's wonderful customer service rep, it all made sense and was very easy to use. There are a million ways in which you can use this app to set your shipping rates, the possibilities are endless. It just takes a bit of getting used to. And with the help of their fantastic customer service reps (who more than happily called me and spent the time necessary to explain everything to me in detail), it doesn't take long at all to learn how to use this app like a pro! Great app! I highly recommend it.

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 30, 2020

The app can do most of what I want. Got some issues but the support team managed to solve it promptly, I am appreciated and will continue to use this app :)

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2020

Advanced Shipping Rules allows me to offer a variety of items with different shipping methods and prices. Rules allow for many different and even complex shipping scenarios. Customer service is very good.

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 18, 2020

Really great support! I had some setup issues with my account (it was all on my side) and they were able to resolve the issues quickly to get me setup properly. They even offered a nice incentive to sign up for a plan. I'm really impressed with both the app and their service.

Using app

About 19 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

For a small shop I have pretty complicated shipping requirements (shipping by weight, specific products for local delivery AND other specific products for nationwide delivery). Their app as helped me create a solution for each of these scenarios and their customer service (Molly!) has been fast and responsive and super helpful to solving problems and making it work for me. I would recommend this to any small shop who needs additional help with weird shipping rules. It's worth the $29 a month.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

This app is incredible - the features are crucial for my business and the tech support is truly unparalleled. Molly is always incredibly prompt in responding to me via email and phone and answers ALL of my questions... there are plenty! Thank you Molly!!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 10, 2020

This app helped me maintain my local delivery settings while offering blended rates for POD items. Shopify makes this especially tricky, but Molly at ASR helped me find the perfect work-around. Customer service response time was incredibly fast and very flexible in responding to my skill level. 5/5 Would recommend to a friend.

Using app

16 days

Total reviews

4

Average rating

3.8

5 / 5 Share

Oct. 20, 2020

I had some complicated requirements for my shipping rates and this app handles them perfectly! Brian walked me through the entire set up on the phone, amazing!! Highly recommend!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2020

Excellent response time and customer service. Advance shipping got back to me very quickly and was very helpful.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2020

This is the second website I've installed this app on for a bunch of various shipping specifics (location, weight, carrier for different products, etc). It was working flawlessly... until the head of the company wanted to make everything free shipping for a week. Unfortunately, I decided the best way was to deactivate but not delete the app so I wouldn't lose all the customizations. This was probably not the best solution. BUT... MOLLY TO THE RESCUE!!!! She helped me put it all back and once again, smooth sailing. Best shipping app and customer service in the app store!!!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2020

Much easier to navigate and set up than some of the other apps out there. When I ran into issues, customer service was top notch! Even down to Molly scheduling a phone call so that we could talk through what was happening. Resolved my issues and replied to emails promptly. Definitely a great app and recommend to anyone with complicated shipping needs.

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 30, 2020

Absolutely simple interface that enables some neat-o trickery with your shipping rates. Our store uses a simple implementation of their tool but the possibilities are truly great. The devs are also quite responsive if you're ever if need of any help or guidance.

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2020

After testing other apps, I should have tried this one first. Handles our multiple online shipping options with the capability to edit. Best on the market!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2020

Thank you for the prompt and helpful follow-up. The app is truly helpful to automate the sales flow!

Using app

3 months

Total reviews

8

Average rating

4.4

Developer Reply

We got your message about the issue you were having, and sent a quick reply that we made a collaborator access request so we could login and take a look, and never got a reply from you. Please reply to the email thread ASAP. And include your phone number and a good time to call so we can troubleshoot this for you. The app did not have any downtime, so its like a set-up issue. Looking forward to your email. We see you may be in non-Western time zone. We can have someone call you this weekend, late night to help troubleshoot the issue.

5 / 5 Share

July 9, 2020

Tried at least 5 app on the shopify app store , all of them are missing something to complete the job this app is amazing everything you need for various shipping zone, rates and products!!! great rules condition and you can use your own carrier account rates, support is fast response and helped me do what i needed in short time(less then 24H), easy to use ... thanks Molly :-)

Using app

7 months

Total reviews

1

Average rating

5.0

3 / 5 Share

July 8, 2020

The app did what it claims, but the interface was a problem for us. We were looking to ship certain items for free. While the app can accomplish this, it requires you to mark the items manually that you wish to ship for free. A simple Tag 'FreeShipping' or Collection would accomplish this, but it isn't able to use those. This app had promise, but that oversight was a big one.

Using app

7 days

Total reviews

3

Average rating

4.3

5 / 5 Share

June 29, 2020

I own a bakery and offer some items in my shop that ship nationwide while others don't. I needed an app that would only allow people to purchase what was available in their area and this was just what I needed. The best part, however, has been the customer service. I'm not exactly technologically inclined :) and the customer service has been excellent in helping me do the initial set up, troubleshooting and ironing out the issues that first came up and being overall very pleasant to work with. They reply to emails almost immediately!

Using app

Over 1 year

Total reviews

2

Average rating

5.0