All reviews

Rating Breakdown

  • 5
    92% (429 ratings)
  • 4
    3% (12 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (18 ratings)
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5 / 5 Share

Dec. 11, 2020

For a small shop I have pretty complicated shipping requirements (shipping by weight, specific products for local delivery AND other specific products for nationwide delivery). Their app as helped me create a solution for each of these scenarios and their customer service (Molly!) has been fast and responsive and super helpful to solving problems and making it work for me. I would recommend this to any small shop who needs additional help with weird shipping rules. It's worth the $29 a month.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

This app is incredible - the features are crucial for my business and the tech support is truly unparalleled. Molly is always incredibly prompt in responding to me via email and phone and answers ALL of my questions... there are plenty! Thank you Molly!!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 10, 2020

This app helped me maintain my local delivery settings while offering blended rates for POD items. Shopify makes this especially tricky, but Molly at ASR helped me find the perfect work-around. Customer service response time was incredibly fast and very flexible in responding to my skill level. 5/5 Would recommend to a friend.

Using app

2 months

Total reviews

4

Average rating

3.8

5 / 5 Share

Dec. 8, 2020

This app is able to transfer Printful's rates and works smoothly. I, especially, am impressed by their customer support. Like they say, the team will respond within 24 hours. I highly recommend merchants using Printful and other POD apps to use ASR for their shipping needs.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2020

I had some complicated requirements for my shipping rates and this app handles them perfectly! Brian walked me through the entire set up on the phone, amazing!! Highly recommend!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2020

Excellent response time and customer service. Advance shipping got back to me very quickly and was very helpful.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2020

This is the second website I've installed this app on for a bunch of various shipping specifics (location, weight, carrier for different products, etc). It was working flawlessly... until the head of the company wanted to make everything free shipping for a week. Unfortunately, I decided the best way was to deactivate but not delete the app so I wouldn't lose all the customizations. This was probably not the best solution. BUT... MOLLY TO THE RESCUE!!!! She helped me put it all back and once again, smooth sailing. Best shipping app and customer service in the app store!!!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 9, 2020

Much easier to navigate and set up than some of the other apps out there. When I ran into issues, customer service was top notch! Even down to Molly scheduling a phone call so that we could talk through what was happening. Resolved my issues and replied to emails promptly. Definitely a great app and recommend to anyone with complicated shipping needs.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 30, 2020

I love the app & the team! They have amazing support & patience in answering all of my needs. They are very accommodating. It's always a pleasure reaching out to them.

Using app

Almost 3 years

Total reviews

8

Average rating

4.4

5 / 5 Share

Aug. 27, 2020

This app is superb. It’s reliable and efficient and has allowed us to configure our complicated shipping exactly how we want. Dealings with other less reliable apps have made me appreciate how good this app, and the support team is. Molly is always quick to respond any time we’ve had a query. Huge high five to the advanced shipping team.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

1 / 5 Share

Aug. 7, 2020

Useless. Errors out constantly, nomatter if you reinstall or what browser using, don't waste your time.

Using app

8 minutes

Total reviews

1

Average rating

1.0

5 / 5 Share

July 30, 2020

Absolutely simple interface that enables some neat-o trickery with your shipping rates. Our store uses a simple implementation of their tool but the possibilities are truly great. The devs are also quite responsive if you're ever if need of any help or guidance.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2020

This app was very helpful for me to manage some complex rules dealing with multiple locations, seasonality, etc. Most impressive thing about them has been the great customer support which was critical for me to get everything configured properly and my store launched on time. Molly is a rock star!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2020

This app helped me bypass a big problem due to using a print automation center that does not communicate their shipping rates through their app over to shopify. Good customer service, was helpful in getting it all set up over the phone

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2020

This app is amazing. Originally, I was using this app for just one product. Although I got help setting it up, I was barely taking advantage of everything this app can do. Jump ahead a year and the company wants to put in all sorts of crazy specific restrictions - completely different for different products, countries, etc. Not only can this app do everything I needed, but my brain had hit a wall that day and Molly went above and beyond to help me sort it all out. It seems I made everything 100x more complicated than it needed to be, and she was very patient in explaining it in a way that I could understand. I have also surfed through other things this app can do... and it kind of blows my mind. Thank you soooo much. Will definitely install this on other sites in the future.

Using app

12 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 16, 2020

After testing other apps, I should have tried this one first. Handles our multiple online shipping options with the capability to edit. Best on the market!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2020

Thank you for the prompt and helpful follow-up. The app is truly helpful to automate the sales flow!

Using app

3 months

Total reviews

8

Average rating

4.4

Developer Reply

We got your message about the issue you were having, and sent a quick reply that we made a collaborator access request so we could login and take a look, and never got a reply from you. Please reply to the email thread ASAP. And include your phone number and a good time to call so we can troubleshoot this for you. The app did not have any downtime, so its like a set-up issue. Looking forward to your email. We see you may be in non-Western time zone. We can have someone call you this weekend, late night to help troubleshoot the issue.

5 / 5 Share

July 9, 2020

Tried at least 5 app on the shopify app store , all of them are missing something to complete the job this app is amazing everything you need for various shipping zone, rates and products!!! great rules condition and you can use your own carrier account rates, support is fast response and helped me do what i needed in short time(less then 24H), easy to use ... thanks Molly :-)

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

3 / 5 Share

July 8, 2020

The app did what it claims, but the interface was a problem for us. We were looking to ship certain items for free. While the app can accomplish this, it requires you to mark the items manually that you wish to ship for free. A simple Tag 'FreeShipping' or Collection would accomplish this, but it isn't able to use those. This app had promise, but that oversight was a big one.

Using app

7 days

Total reviews

3

Average rating

4.3

5 / 5 Share

June 29, 2020

I own a bakery and offer some items in my shop that ship nationwide while others don't. I needed an app that would only allow people to purchase what was available in their area and this was just what I needed. The best part, however, has been the customer service. I'm not exactly technologically inclined :) and the customer service has been excellent in helping me do the initial set up, troubleshooting and ironing out the issues that first came up and being overall very pleasant to work with. They reply to emails almost immediately!

Using app

Over 1 year

Total reviews

2

Average rating

5.0