All reviews

Rating Breakdown

  • 5
    92% (428 ratings)
  • 4
    3% (12 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (18 ratings)
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5 / 5 Share

June 29, 2020

This is an amazingly easy to use and important app to solve a very annoying problem of Shopify's! Molly is wonderful and so helpful.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 25, 2020

This app offers A M A Z I N G customer support. I can't thank Molly enough for all she did to help me set up my shipping rates. Without her help, I'm afraid I would never be able to do it myself. I can highly recommend this app to anyone. I have over 20 apps installed in my store and I can say, without a doubt, this one has the best customer support. Again, THANK YOU, Molly!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 25, 2020

I really do like the app as it provided the shipping rate flexibility not afforded by the standard theme. I did have some integration issues but Molly in their customer service department was extremely helpful and even supported me directly with App integration for my store. Highly recommended App and outstanding customer service.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2020

These guys are amazing! Really. They gave great and quick support that hit the mark. I tried two other parcel and shipping apps and these guys have performed the best by far. I am a fan. Thanks a million!

Using app

About 9 hours

Total reviews

2

Average rating

4.5

1 / 5 Share

June 19, 2020

This app looks like it does everything I need. Unfortunately, it is clunky to use in that it is constantly resyncing with my products such that it takes FOREVER to get to the point where I can assign products to Product Groups. For this reason, it's pretty useless. Additionally, the UI for choosing products is very limited. Each product has to be added individually as I cannot add all the products that have a certain price or are in a existing Shopify collection. It's like a version .9 product. So close but so far away.

Using app

Over 1 year

Total reviews

7

Average rating

2.4

Developer Reply

This is legitimate feedback. When using our app, the app does need to wait for the product catalog 'to be still' in order to re-assign products to a different product group. If the app was to reassign products while there are other updates being made to a product it could cause conflicts, and lead towards things being permanently out of sync. There is a way around this, but it would be a significant investment of time and resources to complete: having a real-time automatic clone of the product catalog using Webhooks, but there are so potential risks with this approach, and it would force us to raise the price of the app. This review does make an important and correct point: if there is a case where you need to re-assign a product ASAP for whatever reason, and you are running some other bulk update on your catalog, you will have to wait. We will use this feedback to reconsider the feasibility of implementing what is needed to solve this problem. Perhaps it could be built as a premium feature.

5 / 5 Share

June 19, 2020

This app is amazing. We offer leveled flat rate shipping options to our customers that vary depending on products ordered. The initial set up was easy and any time I had a question or problem Brian or Molly responded quickly to help. They explained processes and if things were urgent went so far as to make fixes for us to speed the process along. LOVE this app and this company.

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 16, 2020

This app does absolutely anything you could want with shipping rates. I was about to give up on trying to get everything synced up with stores and domestic shipping, but after working with Molly, she easily helped me accomplish all our needs. Best customer support ever. If you need customized shipping, don't waste your time with other apps, this is all you need.

Using app

Almost 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

June 12, 2020

I've used this App for two years now, and after receiving help for complex changes, I'd just like to say this is the only shipping App, of the many tried, that manages complexity logically, and with great support.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 10, 2020

We use the app to optimize shipping rates for our customers. The customer support to help us get the most out of the app is responsive and helpful.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2020

OMG! The solution to dimensional shipping and multiple package shortcomings of Shopify. I have been able to increase my shipping revenue dramatically and charge appropriately.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

June 8, 2020

Wonderfully elegant way to solve the complexities of having several PoD suppliers while managing international shipping solutions. Great support staff!

Using app

Over 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

May 19, 2020

Support Molly help me consolidate 184 ship rates of 95 zones x 100 postal codes under 14 rules. Criteria matched zones to postal codes. Molly from Support was a critical component to making it happen.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 14, 2020

The app is great and does exactly what I wanted it to do which is sell my product at a flat rate and have a different smaller rate for each additional item ordered. And the support was excellent!!! They did everything I asked, were super easy to work with, and followed up to make sure everything was good.

Using app

3 days

Total reviews

1

Average rating

5.0

4 / 5 Share

May 11, 2020

ASR works well for us...and recently when we had a shipping policy change we ran into some issues. I reached out to support, and they quickly responded helping me work thru it to successful conclusion. Thanks ASR Support!

Store

ZQuiet

Using app

Over 4 years

Total reviews

6

Average rating

4.8

5 / 5 Share

May 2, 2020

I've been using this for a year and it is the most valuable app I have on Shopify. It is very powerful and unless your product line is simple with very limited shipping variability, this will help immensely. The "rules" capability is especially powerful. Support has also been excellent with fast response times and thorough answers.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2020

A complex but massively powerful APP! Capable of everything I've needed it to do and more. Takes time to get your head around the setup but it is logical and the support from Molly has been awesome so far! Recommended for anyone needing some proper postcode structure.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2020

I've used ASR on several stores. Works great every time. Exceptional support and consistent response time. Highly recommend this app to any store owner.

Store

HHPLIFT

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 27, 2020

After an initial problem getting support, the issue has been fixed... looks to be working. Thank you.

Using app

10 months

Total reviews

3

Average rating

4.7

5 / 5 Share

April 15, 2020

Great app when you want more options for shipping, like per item shipping. Easy to set # of items that will fit in a box and set up tiered pricing. Support is great too. Quick and efficient responses.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2020

I used this app to get more exact shipping rates. The app is great but I must add in that the team is superb! Anytime I would give ASR a call, they were more than willing to help me out! Thanks again ASR team!

Using app

Over 1 year

Total reviews

2

Average rating

5.0