CBB Video Background
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Easy to use and does the trick. Had an issue which has been fixed immediately by the support team within a day. Highly recommendable!
Thank you for the great review. Weโre so glad to be a part of your store's success and also we're happy to support you in your growth. Always at your service 24/7 :) All the best, Customer Success Team I Shop Circle
I had a difficult coding request and thought to email the app developers for some general help. Valentina went above and beyond and coded my request herself!! It saved me hours of youtubing and researching online and she helped me with the request immediately and finished everything under 15 minutes. I would recommend this app to anyone and everybody! Great app and even better customer service!
We appreciate you taking the time to write this review! It's awesome to hear that you found our app very useful and that our amazing Valentina hit the mark for you. Please stay in touch and let us know how we can help you ๐ Have a lovely day, Customer Success Team | Shop Circle
Really relatively quite convenient with amazing customer service who are happy to help and will make sure everything looks good as it should.
Thank you so very much for taking the time to review our app and for the wonderful comments you wrote about our support team. This motivates us to keep giving our best!! Cheers, Customer Success Team I Shop Circle
The app works great! I like the different options for video display and functionality. Tech support is fantastic and very prompt. I recommend this app
What a nice review! It's awesome to hear that you found our product useful and it was our pleasure to serve you quickly and efficiently. We are always available 24/7 in case you need any help :) All the best!! Customer Success Team I Shop Circle
Guter und schneller Kundensupport. Ich hatte ein Problem mit der richtigen Positionieren und Formatierung eines Videos. Es hat keine 24 Stunden gedauert, da habe ich eine Custom CSS vom Kundensupport erhalten. Danke!
Very fast answers and good service, thanks for the help credit to Support Valentina Very fast answers and good service, thanks for the help credit to Support Valentina
Thank you for taking the time to leave us this amazing 5-star review!! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. Massive kudos to Valentina too, great job :) If you need anything in the future, please reach out to our support team and we'll be happy to help. Have a fantastic day, Customer Success Team | Shop Circle
Die App ist absolut intuitiv zu bedienen und die Videos lassen sich an jedem gewรผnschten Platz auf der Webseite platzieren. Ein kleines Problem auf der Startseite wurde vom Support innerhalb von wenigen Minuten behoben. So macht das Spaร! Herzlichen Dank!
Thank you for your amazing 5-star review! We're glad to hear you are satisfied with Video Background and that our support team assisted you properly. Have a lovely day, Customer Success Team | Shop Circle
Excellent app and great customer service. Our website can now display YouTube videos without the unsightly YouTube navigation. Highly recommend!
Thank you so much for your amazing review. We are always here to listen to our merchants and to give them the best experience with our app in terms of functionality and customer service...Cheers ๐
Great service, affordable product, no complaints! ...................................................
We love to provide the best service we can, and getting such positive feedback means the world to us. Thanks so much! ๐
Absolutely love the app. So easy to use and made my website look insaneeee!!! The whole support team was so kind and helpful and very very quick when it comes to resolving issues! i highly recommended. Thank you guys once again for all your support and help!
Hooray!! Thanks so much for the kind comments about the app and our support team.๐ It makes us happy that our app brings value for you and your business, and your kind words motivate us to keep giving our best. Cheers
App does what it says, and worked fine since installed. It would be great if it didn't slow down the site, i suggest to un-tick the Fast Loading as it kills the loading speed of the site especially on mobiles
Thank you for this amazing and helpful review!!....We are always optimizing the app & we'll pass your feedback onto our support team to see if there are any bugs causing the fast loading to not work as expected. Here is a link that may be helpful also: https://supportshopcircle.helpscoutdocs.com/article/69-how-does-the-fast-loading-option-work Don't hesitate to reach out if you need assistance with anything, we are always happy to help 24/7!!
Extremely lovely and helpful crew. answered quickly and with detail until my problem was resolved. App is working as I hoped.
Thank you for your kind review! We are glad to know that the app is working as you expected ๐คฉ We keep working on delivering the best support possible. Any other requests you may have, do not hesitate to reach out. We will be happy to help ๐
Amazing app and best customer service! They did individual adjustments for us and responded very quick!
It's great to hear such kind comments about our app and support team. We try our best to ensure the best experience. So, thanks for trusting us and for this amazing review!๐ Cheers, The Incubate Team
This app is a lifesaver! It can replace any section on your webpage with your desired video and so much more! Plus the customer support is so quick! We had to go live a day after and help was provided within minutes!
Wow, thanks for these comments. Your review is also a life-saver. It motivates us to keep up the good work and serve you better. If further assistance is needed, we'll be 24/7 for you. ๐ All the best, The Incubate Team
Easy to use video app that doesn't require coding and comes with good support. We have been searching all over the internet & stumble across this app. Definitely worth checking out.
Your review made our day here!๐คฉ Thank you so for the kind words and for trying our app. Our support team will be ready 24/7 to help with anything you might need in the future too. We wish you the best in your business. Cheers, The Incubate Team.
I love the concept of the app. However, the functionality is reliable. it keeps freezing. Freezing increases as you add additional apps to site.
Thanks for your feedback, and sorry for any inconvenience this may cause you. Our support team has tested out the app in your store, and we haven't been able to replicate the behaviour you're mentioning. We also tried to reach out to you twice; the first time 30 minutes after your feedback was posted, and the second time yesterday, but we haven't heard from you. We'd love to take a deeper look as this is not the expected behaviour, and perhaps the situation is not related to the app itself. Please reply to our email so we can check it further. We will happy to help; we want you to be fully satisfied with the app and support. Kind regards, The Incubate Team
Great app that did exactly what I needed it to. Support was also a big help. Highly recommended for anyone wanting to add videos to their store.
Thank you so much for your feedback and for trusting us. We are always striving to provide you with the best support experience, along with quality and reliable apps. So, getting such positive comments means the world to us. Thanks for helping us grow!๐ All the best, The Incubate Team
I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review. --------Pros-------- -The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way. -There is a lot of versatility with the app. You can truly do whatever you want with it. -It is rather easy to use! -It does what it says it'll do and more. --------Cons (but not really)-------- -Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever. -This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!
This was exactly what I was looking for! Love this app! I was able to place a High quality clip from YouTube on my home page, automatically start, and loop infinitely without having the annoying YouTube play bar and title and you can even remove the dark gradient! Tech support is great and responds quickly if any issue. Love it, worth the money
This app was so easy for me to use. I have no HTML skills, and thank goodness, they were even needed! Just click and POOF! My video was live on my website and looping!
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