Helpful Product Reviews App

Hi Sassy T's, please be assured that take these kind of technical issues really seriously, and we've escalated this internally at Shopify to get to the bottom of it. We're sorry that we didn't get an opportunity to help remedy this with either you or Shopify support directly. Separately, we have reached out to Shopify support and requested that they provide the evidence and logs that show that our app caused these issues as you have indicated in your review. Just so you're aware, we've have never had any other '000's of stores report any issues such, or similar to this, as our app only has READ ONLY access for inventory and order details, not UPDATE access. At this point, we believe that any issue is highly likely to be coincidental to other activity (or another app) on your store setup around the same time, one that has write access to inventory items. I believe that the care team has also helped remove the remaining widget that needed to be inserted manually into your theme that is NOT currently an automated supported feature with the v2.0 themes. We'll update the reply here when have more information from the Shopify technical team.

Dear TurningByrd Pen Studio, Thank you so much for your outstanding 5-star review! We are thrilled to hear that you find our app, Helpful Crowd, to be both effective and enjoyable to work with. Our team is dedicated to providing exceptional support and service, and your kind words confirm that our efforts are truly making a difference. We're delighted that you appreciate our proactive approach and responsiveness, as we strive to ensure that our users have a seamless experience with our app. Your recommendation means the world to us and serves as a motivating force for continued improvement. Please don't hesitate to reach out if you have any suggestions for enhancements or if you encounter any issues. Once again, thank you for your support and trust in Helpful Crowd. Enjoy using our app! Warm regards, Team HelpfulCrowd

Cher utilisateur d'AnimaLife, Merci infiniment pour cette merveilleuse évaluation 5 étoiles ! Nous sommes ravis d'apprendre que vous trouvez notre application géniale et très pratique. Notre équipe travaille sans relâche pour fournir la meilleure expérience possible à nos utilisateurs, et votre commentaire nous confirme que nos efforts portent leurs fruits. Nous apprécions également vos compliments concernant notre service client. Nous mettons un point d'honneur à être disponibles et à l'écoute de vos besoins pour vous assurer une expérience utilisateur sans faille. Votre recommandation signifie beaucoup pour nous et nous motive à continuer à améliorer AnimaLife. N'hésitez pas à nous contacter si vous avez des suggestions d'amélioration ou si vous rencontrez des difficultés. Merci encore pour votre soutien et votre confiance. Profitez bien d'AnimaLife ! Cordialement, L'équipe HelpfulCrowd

Hi there Alba, we're so sorry we were unable to reply to you within 15 minutes as the team was offline when you requested assistance to export your reviews. Please be assured that we always aim to provide all users a 5 star service and app experience! We've look at your account and the team has already sent you a few emails outlining next steps and has already exported the reviews to the registered app address. They have also looked into your current plan and your account is on the Free plan, so if you think there is an issue in being overcharged, please share any invoice details confidentially with the support team and they will work with the billing team to resolve. We hope that we have helped resolved your issue and looking to continue to support you in future. Just reach out to the support team if you need any more assistance and they'll be happy to help. Best regards, Team HelpfulCrowd Team HelpfulCrowd

Dear Bange03, Thank you so much for leaving us such a wonderful review! We're thrilled to hear that our app has been helpful to you and that you had a 5-star experience with our customer service team, especially Yusuf. It's great to know that Yusuf was able to respond to your questions and custom app requests so quickly. We take pride in providing our customers with top-notch service, so it's always fantastic to hear that our efforts are paying off. Your satisfaction is our top priority, and we're happy to have been able to meet your needs so quickly and effectively. Thank you for your kind words and your time spent using our app. We appreciate your support and hope to continue to serve you in the future. If you ever need anything else, please don't hesitate to reach out. We're always here to help. Best regards, Team HelpfulCrowd

Dear Mudita Essentials, Thank you for your review, we're thrilled to hear that Yusuf was able to quickly and effectively resolve your issue with the review app on your website. We're proud to have a team of knowledgeable and helpful customer service representatives, and it's great to know that Yusuf went above and beyond to recommend another option for you. We appreciate your loyalty to our app and are thrilled to have been able to serve your needs for over a year. At HelpfulCrowd, we strive to provide the best possible service to our customers, and it's always great to hear that our efforts are paying off. Thank you for taking the time to share your experience with others. We rely on feedback like yours to continue to improve our app and services. If you ever need anything else, don't hesitate to reach out. We're always here to help. Best regards, Team HelpfulCrowd

Hey there Gadgets, Things N Tings! Wow, thank you so much for the amazing review! We're thrilled to hear that you've had a great experience with our app so far, and that our customer service team has been quick, knowledgeable, and pleasant to work with. We strive to provide the best possible user experience, so we're delighted to hear that we've hit the mark. It's great to know that our team took the time to ensure that your store is fully optimized using our app. We want to make sure that you're getting the most out of our features, and that you're seeing a real impact on your business. Thank you for choosing us and for taking the time to leave us such a wonderful review. We hope to continue providing you with top-notch service and an amazing user experience. Cheers, Team HelpfulCrowd

Dear KwikSilverEmbroidery.com, Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had an excellent experience with our customer service team, especially with Yusuf and Anna. It's fantastic to know that they were able to get everything up and running for you in such a short amount of time. We are delighted to hear that our app is meeting your needs and providing additional benefits that you didn't even realize would be helpful. Our goal is to provide the best possible service and features to our customers, and we are glad that we were able to exceed your expectations. We greatly appreciate your recommendation for any ecommerce site concerned with repeat business to benefit from our app. Thank you for choosing our app, and we look forward to continuing to serve you in the future. From Team HelpfulCrowd

Thank you so much for your wonderful review and the 5-star rating! We're thrilled to hear that you've had such a positive experience with HelpfulCrowd over the past four years. It's fantastic to know that Yusuf was able to assist you with your migration and that our app continues to meet your needs. We're committed to providing top-notch customer service and continuously improving our features to ensure the best experience for our users. Your kind words and support truly mean a lot to us, and we're excited to continue working with you in the future. Once again, thank you for choosing HelpfulCrowd, and have a great day! Best regards, The Helpful Crowd Team

Thank you for your kind review! We're delighted to know that you've found HelpfulCrowd to be a valuable partner for your business. Our team is dedicated to providing top-notch support, and we're always here to assist you with any questions or concerns. It's fantastic to hear that you would recommend our app to others who are looking for reliable and serious business partners. We truly appreciate your support and are excited to continue working together as we help your business grow. Once again, thank you for choosing HelpfulCrowd, and have a fantastic day! Warm regards, The HelpfulCrowd Team

Hello Geartrade, Thank you so much for your glowing review and the 5-star rating (plus the bonus star for Yusuf)! We're thrilled to know that you've been using HelpfulCrowd for 3 years and have had such a positive experience with our app and customer service. It's fantastic to hear that Yusuf was able to assist you during the transition from ECWID to Shopify, making the process smoother for you. We're committed to providing top-notch support and are delighted that our app has contributed to increased sales while saving you time. We truly appreciate your high recommendation and your continued support. We're looking forward to many more years of partnership and helping your business thrive! Warm regards, The HelpfulCrowd Team

Hello Scrollify, Thank you for your kind review! We're delighted to hear that you've had a great experience with our customer service. At HelpfulCrowd, we're dedicated to ensuring that our users are satisfied with our app and the support we provide. Your recommendation means a lot to us, and we're truly grateful for your positive feedback. We're always here to help and look forward to continuing to support your business as it grows. Once again, thank you for choosing HelpfulCrowd, and have a fantastic day! Warm regards, The HelpfulCrowd Team