Hulk Volume Discount Bundles
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
639
chart
#382
All reviews
Review RSS Feed
July 23, 2019
initially this App would not work. BUT. after contacting vendor they were able to resolve my problem. great customer service. thanx.
Thank you so much for your valuable feedback. :) We try our best to be the best and support merchants like you to grow.
July 16, 2019
I paid for professional installation and only got a few emails about how it was set up but could never get it to work on my site and further communication came to a halt! I am too busy to mess around with poor customer service. I want my money back!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 15, 2019
Most useless app since they made it Pro Paid version! Wont show products anymore. Its a shame, it use to be a good app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 10, 2019
Great app. Quick resolution when running into issues or questions. We've been using this for some time and have definitely seen an uptick in average order values as customers are now choosing to take advantage of our volume discounts. Would recommend to anyone who wants to offer automated bulk discounts or buy XX or more deals.
Thank you for the kind words and your awesome recommendation! We hope our apps help you grow. We’d love to continue providing great service to awesome merchants like you. Thanks again!
July 19, 2019
The app is great, took some time for the developers to get to me but that is understandable given the tickets they had. Expect a little wait for them to get to you if you have an issue (a few days) but totally worth it. They are running a business just like all of us.
Hi Sara, Sorry about the delay. We did receive your ticket on Friday and we just haven't had a chance to respond yet. We have 4 dedicated team members but we get at times over 400 tickets/day and over the weekend they pile up. We sincerely apologize for the delay. Most of our apps are free and our support is free and we try our best to manage but with recent spikes in installs, it's hard to manage. We are working on adding a couple of more team members as well as improve the auto-responder process. We'd appreciate if you would give us another chance and give the review a second look. While we certainly dropped the ball on this one with you, it's not representative of us and the applications we try to build and most importantly the type of exceptional service we want to give EVERY client, big or small. As a business owner, I hope you understand. I'll have a team member follow up with you regardless to get this resolved. Appreciate the patience :)
July 2, 2019
I must say that Hulk Apps provides AMAZING support. They've gone above and beyond to help with some customization and I really appreciate how helpful they are and how quickly they respond. If an app by Hulk Apps can help me on any future project, I will absolutely try them first!
Thank you so much for your kind words. We are happy to help and never hesitate to reach out if you have any questions or you need any type of support. Thank you again. :)
June 25, 2019
The app and support is great. It took some time setting up because of the complexity of Product structure but we got it to work. We are using it for Wholesale functionality and are offering our wholesalers tiered discounts. Thanks for their support team on helping us get this setup. Thank you and keep up the great work.
June 24, 2019
UNFORTENTLY THE APP OK NOT SO GOOD. NOT HAPPY WITH THE INSTRUCTION AND THE HELP CONTACT. SORRY NOT FRINDLY
Hi there Dana, Sorry about the issue you are facing. We checked the installation and unfortunately you did not complete the installation process correctly. It's ok and that's why we offer Support help. I did see that Heena our team member followed up within 2 hours from your request and we did not hear back from you. https://d.pr/Lm7hXC It would be great if you can update the review appropriately and also give us a chance to help you get this setup properly. Take care.
June 14, 2019
Great app and excellent customer service support! Easy to set up and customize and the support is awesome if you run into any problems...even on the free plan, so I am super impressed so far! Thanks, Team Hulk :)
Thank you for your appreciation of our app and our Merchant Happiness Team. We're super thrilled!
June 10, 2019
Before getting here, I tried many apps and none seem to work like I wanted. On my last try before loosing my mind, I decided to give this app a try. Oh man, it sure delivered. I contacted the support team and they helped me out with all my needs. So, thank you! I recommend this team to everyone.
Thank you for giving us an opportunity and we wish you all the best for your Shopify store.
Nov. 22, 2019
Fantastic app & even better customer service! Always there to help the growing needs of my business.
Thank you. We agree, there are a lot of ways you can set up discounted pricing in your store. With our Volume & Tiered Discount app, you can bulk assign the discounts on your products at one go! We would love to see the result on your store. Don't hesitate to contact our team if you ever need any help.
June 7, 2019
Update: The delay in the installation was due to being the app being free and having limited resources for a free app - fair enough. However, when installation occurred, they requested I remove the dynamic checkout button from product pages and they disabled the ajax cart (not on the live site) as the app doesn't work with those features. So many stores use an ajax cart - I think you should update your description to avoid wasting anyone's time. I have found a paid app with better support.
Hi there, We apologize for the delay. You requested a FREE Support Installation and sometimes there is a queue and we try our best to get FREE Support Installation requests resolved as soon as possible. However, they are free and we only have limited resources like all other apps to provide free support. We kindly request that you update your review. We'd love to get another chance as our app would be great for your business if it's not too late. Thank you.
May 30, 2019
This app caused our Checkout button to take a long time to load which caused our conversion rate to plummet.
Hi there, We apologize for any inconvenience. Ivan from our support team followed up with you as there was a code conflict and our team can help resolve any issues you are facing. Unfortunately, in some cases, Apps and code conflict and that's why we offer free Standard Support as well as premium support with faster turnaround time. We'd love to get this resolved and hopefully get you to update the review to be more accurate. Thank you.
May 27, 2019
Excellent, super fast service. Expert quickly set up app for me..now looking to generate more sales with bulk discounts. And it’s free. Thanks
We are glad you liked our approach and service. Don't miss checking out other apps built by us. We recommend you try our Master Marketer app to promote your offers either with a sticky announcement bar or a pop-up. Completely customizable. Thank you!
May 27, 2019
They are amazing , the best team support ever even though the app its Free to use ! Highly recommended.
Thank you for showering us with love and appreciation. We are glad we could help you out. Take care!
May 14, 2019
Misleading information of abilities. If you want to do Buy 3 (of any product) to get 15% off entire cart - this ap won't work, support confirmed its not possible. The % off only works if you buy 3 of the exact same product. This is useless for upselling, especially for digital products.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
May 13, 2019
I tried the update on another theme and it worked. After initially writing a 1-star review the developer contacted to attempt to troubleshoot and locate the root cause of the issue. Thank you for providing good customer service.
Hi there, We can help get this resolved for you. Some of the shopify themes aren't compatible out of the box and require specific process to install the code. Our team can help get this resolved so please contact us at [email protected] and we'll get it done for you for FREE. Hope you'll give us a chance to do it properly for you and update the review after. Thank you.
May 10, 2019
I had some trouble installing it and their support team answered right away and fixed it in under one business day. Can't beat the price but it doesn't work with paypal currently as a check out method so if your merchants use that as a form of payment you will have to try another app. Basic functionality and is very user friendly after set up.
Thanks for the kind words. We really appreciate it. We will work on your recommendation.
April 22, 2019
Early days but seems like a good app which is super helpful for us. Had a small issue with our theme which support fixed promptly
It's been a pleasure working for you :) Thank you!
April 18, 2019
This app was pretty close to what we were looking for (tiered pricing), but the layout wasn't ideal. However, the support team was great to work with and made all the customizations we needed. Sometimes (because this app touches a lot of other processes) we've had compatibility issues with other apps, but again the support team has been very responsive at solving the problems and has gone as far as to join in on support tickets of other apps to collaborate towards a fix. Thanks!
Thank you so much for the kind words. Honestly, we try to make our apps work with most of the other apps, but it needs a little extra effort from both sides. Thank you once again for your patience and have a great day ahead!