VolumeBoost ‑ Volume Discounts
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
1,271
chart
#237
All reviews
Rating Breakdown
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March 6, 2019
The app do what we need and we asked to the support team to customise and add a feature that we was looking for and they replied to all our needs quickly. Great app, Great support team!
Thank you. We are always happy to help. Feel free to reach out at any time.
March 5, 2019
Merci infiniment ! Support client super rapide et fait un super travail ! C'est un plaisir de collaborer avec vous !
Merci beaucoup! We count ourselves lucky for customers like you. If you ever need any help, don't hesitate to reach out and our team will take care of your needs. We look forward to working with you again in the future!
March 4, 2019
Won't work in the latest version of Safari 12.0.3, just bounces back and forth between store admin and HulkApps. Uninstalling.
Hi there, We are investigating the issue and have found that it's only with an older Mac operating system. We are working on rectifying this issue this week. If you need any other help, please contact our Support team and we are happy to help. Thank you for notifying us on this issue.
March 4, 2019
Great app. Was easy to use and set up so that made it really convenient. I am loving the look of it, really clean!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
March 4, 2019
I asked for a simple code tweak to fix an alignment issue this app was causing on my cart page. Support asked for way too many permissions for my liking. Why does your staff need access to my orders, customers, marketing and reports for a simple code tweak. I've requested much more detailed work from other apps and never had to give access to these sections. Worse yet, my ask for a simple explanation as to why access is needed was met with a very poor response "Our developer needs access as mentioned". Yes, ok. But why? I'm happy to change my review once a proper explanation can be made, until then I will be uninstalling, as per Shopify's advice. My simple advice to other merchants is beware.
Hi there, We apologize for the confusion and miscommunication. You've been a user of ours since October. Recently, we introduced a major upgrade to our app that would have required an approval on app permissions and that's why one of our team members asked for full permissions. In fact, we've spoken to our team and have made sure we clarify needs or communicate properly with our clients to avoid these issues. It would be great if you can update the review if you feel this suffices. Otherwise, I'd be happy to discuss this further personally. You can reach me at a at hulkcode dot come and I'm happy to discuss this miscommunication further. Thank you.
March 3, 2019
I dont know why but sometimes all of products information was totally removed and i have to resync them which costed alot of times!
Hi there, Not sure what might have happened but once our app syncs, nothing gets removed unless there is another sync initiated by the user. Can you please let us know if you still require support and we are happy to jump in and help resolve any issues. Thank you.
March 1, 2019
Brilliant Team! Quick to respond with the exact solution that we are looking for! Thank you so much guys for the amazing help :)
Thank you so much for the kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
March 1, 2019
This app works perfectly for my site. Had a hard time setting it up but the developer support is very efficient. Worth having it.
Thank you for your review! We’d love to continue providing great service to awesome customers like you. If you ever need any help, you can always count on us. Cheers!
Feb. 28, 2019
Easy to to work, configure and the site is still fast. If you know nothing about programing, it's not a problem.
You are absolutely right! We are happy to help customers like you, so you can focus on other important things. Hope you enjoy using our Volume Discount app. Thanks again!
Feb. 26, 2019
The app does exactly what we need, once set up. Some of the code tutorials are a little unclear but the developer support is excellent. Hard to believe it's a free app! Well done and thanks!
Thank you so much for your kind words. We’d love to continue providing great service to awesome merchants like you. 😀
Feb. 26, 2019
Enjoyed adding this app to our website. we are currently testing this app for our longterm use. Good thing is their customer support is trying their best to help out. UI presentation and menus needs updating though, makes me feel insecure if i did the right thing.
Thank you for you review. We work hard to meet expectations like yours, and we’re happy you noticed. We've been working on improving the UI and will roll out the update soon. Watch out for an update from us.
Feb. 25, 2019
I've been using this app for months perfectly, then a few weeks ago there was an update. It adds the discount but when you go to checkout the discount is removed. This has resulted in emails from customers and lost sales. So I've been forced to uninstall and find something else.
Hi there, We are sorry for the issue you experienced. Some stores were impacted by the update if they made customizations to our script. We are happy to get this resolved for you if you still need us. Thank you.
Feb. 24, 2019
Easy to setup and a fast way to apply discounts across your range or selected SKUS. Support were quick to respond and got all the issues I needed done to get the app working well on my theme.
Thank you for the review. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
Feb. 26, 2019
This app provides basic quantity discounts and that part works well. However, an item which is not disclosed on their description page is this app does not work with Paypal Express Payment and other payment types from the Cart Page. It only provides proper discounts from the Checkout Page. If you offer Paypal Express Checkout or other Cart Page payments it won't calculate the discount for your customer. I found out the hard way. If they could fix this issue the app would be 4 stars. If they would update the app to allow different Discount Text per Offer versus one Discount Text to be used for all Offers this app would be 5 stars. Feb 26, 2019 update: Just discovered that the Shopify Discount Code is also disabled if a customer buys any products that use the HulkApp volume discount. HulkApp didn't tell us this limitation up front. They now have a work around (supposedly) but you have to add more of their code where you believe you need it... Part of the beauty of Shopify is being able to build a website without having to know code. This HulkApp drags you into coding. Be aware... Dropped my rating to a 1 star with this new information. I can tell that Support is trying to help but the solutions are often a bit cryptic for my skillset and involve editing code... Not where I wanted this to go.
Hi there, We understand your frustration. This is a limitation with Shopify and we are trying to prioritize our roadmap to allow for this functionality. As with many apps, our app can only do so much that is available through Shopify. For the tens of thousands of customers that use it, they have been super happy with our app and we will continue to improve and add features. Thank you.
Feb. 23, 2019
I used this app to provide a product discount option for my products. I had some issue getting it working in the cart. I contacted support and they fixed the issue within a few days. It is working perfectly. If you need a discount solution I have no issue in recommending this app!
Thank you for recommending us! Really appreciate your kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
Feb. 22, 2019
I set this app up quickly and ran into some minor problems. However, their support responded quickly and fixed the problem. I highly recommend.
Thank you so much for recommending us :) We'd love you help you, if you ever run into any issues with your store. Thank you again for being a part of our Hulk family!
Feb. 22, 2019
They are wonderful - they have fixed every issue I have needed for free, and they do it pretty quickly! They don't seem to be US based so they work when it's our night - if they have a question for you it could take up to a couple days just because of the delay in response. But it's worth it! Great app! They even customized it for our specific need which was amazing! I would definitely recommend!
Thank you for being so patient with us! We’re so happy you loved the custom work we did for you. 🙏
Feb. 21, 2019
Slowed my website down significantly and discount did not work. Also blocked Paypal Express option from being displayed.
Hi there, We aren't sure why the site slowed down as it shouldn't. If you still require help to rectify this situation, please reach out to us and we are happy to help free of charge. Thank you.
Feb. 18, 2019
Wow, I had a small problem with the app, I sent an email to support and it was quickly resolved. Excellent app! Works fantastic! Thank you!!
Thank you for the kind words. Happy to help you anytime.
Feb. 15, 2019
I have used this app to apply volume discount on sets of filter but product count vary every now and then showing non-reliable or inaccurate filtered products. Like I have tried using the same filter selecting any two conditions at every trigger of apply button Product Type: Refills Product Type: Refills - Ink Cartridges Initially, the app showed 884 matching items and then 128, 242, 264,etc. Note: None of the product is added/deleted from Shopify while executing such operation so that it results abruptly. Another note for the app developer is that they should revise its fetching codec or please fix such kind of issues that creates a non-reliable output every now and then. Neither it shows dynamic nature of fetching nor static one but an irregular output which means an exception of the code that bridges in retrieving the output within a timeframe, etc. For CUSTOMERs, If the output is fetched correctly then only we can rely on this app to ease work in just few minutes to handle bulk product. But, the factor is RELIABLE OUTPUT which is MISSING!!!! ***********************************sad-to-say************************************
Firstly, we would like to thank you for the feedback provided, it is truly valued and most important for the improvement of our apps. We are deeply sorry for the inconvenience caused by our app’s dysfunction. We hope our paths will cross again in the future since we are at your disposal for any queries you may have.