Swym Back in Stock Alerts
Automated back-in-stock alerts on restocked products
Rating
4.7
feedback
448
chart
#4,316
All reviews
Review RSS Feed
Aug. 22, 2025
Amazing Support Experience with Vijaya I had some confusion around our Back in Stock setup, and Vijaya went above and beyond to help me. She quickly identified the issue, explained it in a very clear way, and guided me step by step until everything was resolved. She even reassured me on how to manage old app code and made sure our new Swym button was set up correctly. Her patience, clear communication, and deep product knowledge really stood out. Thanks to her, we now have full confidence in our setup. Excellent support — thank you, Vijaya!
July 5, 2025
I love the app and also on the way to download the wishlist app as well. Customer Service is definitely one of a kind, very fast, quick and easy to work with. Love the App and Team!!!!!!!!!
June 26, 2025
Update: This issue seems to finally be resolved (within a few hours of posting a review). Once we've had a chance to test it in a real-case scenario with a multi-sku restock we will update our review. We've been using this app for several years. It has been great...until recently. For some reason the app now requires a wait of several hours before the inventory numbers sync and "stick" between Shopify and the app's system and results in the BIS alerts not being sent when triggered manually. This causes multiple issues and prevents us from really using the app (that we are paying a pretty hefty fee for!) to its full potential. It makes it extremely difficult to time promotions, etc that are related to restock events. We have been in contact with the developers about this issue for the last 6 weeks. They have finally acknowledged that the issue exists, but have still not been able to resolve it. We've spent countless hours trying to get to the bottom of the issue and create work-arounds for a service we're paying the app to do. If they are not able to resolve soon we will be exploring other options.
June 12, 2025
More than 5k people signed up for restock alerts, the app didn't send a single email... nothing to add.
May 21, 2025
Great app, customer support is responsive to questions. Overall we have been happy with it!
May 11, 2025
I've only just started to use this app and so far I'm really impressed. However, i am even MORE impressed with the high-level customer support and how quick the team are at responding and providing support. This app was used primarily as a waitlist feature, and with team member Dash's endless support, it's actually really easy to use and seamless. Takes a little getting used to but once you get it, it's so easy.
Jan. 15, 2025
Many Thanks Leandra! - Great Plugin und perfect support from your side. Best
Dec. 23, 2024
This app has worked very well for us and has led to many sales when an item comes back in stock. Their support team is very responsive if an issue ever arises.
Dec. 19, 2024
This app worked well for me. It did everything I wanted it to. Adding the "Notify Me" button to my products was simple. My only criticism is that the interface to get reports or to make changes to notifications is clunky and not user-friendly. It took an hour on their chat to get a notification message updated. Other than that, everything works great.
Using app
Over 2 years
Total reviews
2
Average rating
5.0
Dec. 11, 2024
I recommend! Excellent customer service. The team responded quickly whenever I needed help setting up the integration.
Dec. 2, 2024
The Swym team is absolutely amazing and super attentive! They helped us set up the SMS back-in-stock alerts when we were running into a glitch with our SMS provider. Top notch work!
Nov. 9, 2024
Good app, customisation is limited but the support team is great on helping making adjustments if needed.
Oct. 30, 2024
Very good customer support for queries and imports. System is easier to use on the whole than alternatives. Great reporting and analytics available. There are a few things which rely on their hard coding still, hence great customer service being so valuable. Thanks!
Oct. 9, 2024
It works; a couple of customers have used the back-in-stock notification already. I couldn't get the stock button on to our store, so I logged a request, which was sorted within a couple of days. Great customer service and app so far.
Aug. 28, 2024
Meh… too many issues. I just found out the program hasn’t been sending out notification emails. There are too many of the types of apps available to put up with one that doesn’t work.
Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we are disappointed to hear that your experience with our app did not meet your expectations. On debugging the issue you mentioned, we found that the back in stock emails were being sent successfully until June 19th. Since then, due to no product restock updates, subsequent emails have not been triggered and this could have been caused due to multiple reasons. We tried to reach out to you via email to understand the issue better and to check if the issue is from our end however we did not hear back from you. We value your experience with our app, and we would love the opportunity to assist you in setting it up again, ensuring that everything works seamlessly. If you are still interested in exploring the benefits of our back in stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
Aug. 9, 2024
Great program and most of all great customer service. Any time i have needed support setting up the integration, email flows etc the team has been quick to respond and help! I recommend