Swym Back in Stock Alerts
Automated back-in-stock alerts on restocked products
Rating
4.8
feedback
665
chart
#3,016
All reviews
Rating Breakdown
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Dec. 19, 2024
This app worked well for me. It did everything I wanted it to. Adding the "Notify Me" button to my products was simple. My only criticism is that the interface to get reports or to make changes to notifications is clunky and not user-friendly. It took an hour on their chat to get a notification message updated. Other than that, everything works great.
Dec. 11, 2024
I recommend! Excellent customer service. The team responded quickly whenever I needed help setting up the integration.
Dec. 2, 2024
The Swym team is absolutely amazing and super attentive! They helped us set up the SMS back-in-stock alerts when we were running into a glitch with our SMS provider. Top notch work!
Nov. 9, 2024
Good app, customisation is limited but the support team is great on helping making adjustments if needed.
Oct. 30, 2024
Very good customer support for queries and imports. System is easier to use on the whole than alternatives. Great reporting and analytics available. There are a few things which rely on their hard coding still, hence great customer service being so valuable. Thanks!
Oct. 9, 2024
It works; a couple of customers have used the back-in-stock notification already. I couldn't get the stock button on to our store, so I logged a request, which was sorted within a couple of days. Great customer service and app so far.
Aug. 28, 2024
Meh… too many issues. I just found out the program hasn’t been sending out notification emails. There are too many of the types of apps available to put up with one that doesn’t work.
Thank you for taking the time to share your valuable feedback. Your input is truly appreciated, and we are disappointed to hear that your experience with our app did not meet your expectations. On debugging the issue you mentioned, we found that the back in stock emails were being sent successfully until June 19th. Since then, due to no product restock updates, subsequent emails have not been triggered and this could have been caused due to multiple reasons. We tried to reach out to you via email to understand the issue better and to check if the issue is from our end however we did not hear back from you. We value your experience with our app, and we would love the opportunity to assist you in setting it up again, ensuring that everything works seamlessly. If you are still interested in exploring the benefits of our back in stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
Aug. 9, 2024
Great program and most of all great customer service. Any time i have needed support setting up the integration, email flows etc the team has been quick to respond and help! I recommend
July 19, 2024
The app is great and customer service is even greater! Support helped us super quickly to do some customization we wanted.
June 25, 2024
We had back in stock alerts set to manual send only but the app just randomly started sending out hundreds of back in stock alerts for products that were still out of stock. Really poor experience for our customers and very embarrassing for us.
Thank you for taking the time to share your valuable feedback. We are disappointed to hear that your experience with our app did not meet your expectations. On paid plans, our app is designed to send out the back-in-stock notifications automatically to the subscribers as soon as we receive a restock update from Shopify. Please be assured that our systems are designed to send notifications only when products are restocked with a positive stock quantity. One potential cause for the issue you faced could be due to the multiple store locations feature in Shopify. Even in that case, our app can be configured to provide better control over the restock alerts based on locations. We tried reaching out to you via email so that we can set up the app in a way that is more suitable for your business model and we are waiting to hear from you. If you are still interested in exploring the benefits of our back-in-stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
April 10, 2024
I like this app! Recently set up the Klaviyo integration and it works perfectly. Support is available very quickly should I have a question. Have been using it for quite a while now.
March 18, 2024
Great app and customer service. Supported helped achieve exactly what we were looking for.
March 10, 2024
Great solution and wonderful customer service! Will go above and beyond to help you in a promptly manner.
March 8, 2024
Application très basique qui fonctionne bien et si un souci support très actif.
March 4, 2024
We've had a great experience with this app in the years that we've been using it. The Back in Stock form is clean and quick to load. We recently updated our theme and had some issues with the layout and size of the form, but Josiah from the Swym Support Team had us fixed up in a matter of hours. Nice!