Swym Back in Stock Alerts
Automated back-in-stock alerts on restocked products
Rating
4.7
feedback
448
chart
#4,316
All reviews
Review RSS Feed
June 25, 2024
We had back in stock alerts set to manual send only but the app just randomly started sending out hundreds of back in stock alerts for products that were still out of stock. Really poor experience for our customers and very embarrassing for us.
Thank you for taking the time to share your valuable feedback. We are disappointed to hear that your experience with our app did not meet your expectations. On paid plans, our app is designed to send out the back-in-stock notifications automatically to the subscribers as soon as we receive a restock update from Shopify. Please be assured that our systems are designed to send notifications only when products are restocked with a positive stock quantity. One potential cause for the issue you faced could be due to the multiple store locations feature in Shopify. Even in that case, our app can be configured to provide better control over the restock alerts based on locations. We tried reaching out to you via email so that we can set up the app in a way that is more suitable for your business model and we are waiting to hear from you. If you are still interested in exploring the benefits of our back-in-stock app, please don't hesitate to contact us at your convenience via email. We are dedicated to assisting you and enhancing your experience with us.
April 10, 2024
I like this app! Recently set up the Klaviyo integration and it works perfectly. Support is available very quickly should I have a question. Have been using it for quite a while now.
March 18, 2024
Great app and customer service. Supported helped achieve exactly what we were looking for.
March 10, 2024
Great solution and wonderful customer service! Will go above and beyond to help you in a promptly manner.
March 8, 2024
Application très basique qui fonctionne bien et si un souci support très actif.
March 4, 2024
We've had a great experience with this app in the years that we've been using it. The Back in Stock form is clean and quick to load. We recently updated our theme and had some issues with the layout and size of the form, but Josiah from the Swym Support Team had us fixed up in a matter of hours. Nice!
Feb. 27, 2024
Easy to use, cheaper than other and more efficient than everythin else ! Thanks a lot to the devs and the customer service, they helped me many times !
Feb. 16, 2024
La aplicación es muy buena y el retorno en ventas se ve reflejado claramente en las cifras. Tuvimos alguna incidencia con la actualización de Shopify que el equipo de soporte de esta aplicación nos ayudó rápidamente a solucionar, por lo que estamos muy satisfechos con la asistencia que nos han prestado. 100% recomendable para cualquier ecommerce.
Feb. 14, 2024
Works very well and the support is excellent. This is a must-have app for our store.
Jan. 24, 2024
Great app, after a theme update i had some trouble reintegrating but the helpdesk helped me within one day!
Jan. 19, 2024
This app has been very helpful so far. The support team is very responsive to messages and made custom adjustments to the look of our back in stock form and button as well.
May 9, 2024
Great support to help us triage and resolve integration issues! Looks great now
Nov. 27, 2023
Responsive, knowledgeable, and kind customer service. Helps our website look streamlined without being clunky or too overbearing.
Nov. 17, 2023
Super happy with the performance of the app as well as the excellent customer service support that I received. Highly recommended.
Nov. 15, 2023
I have been dealing with Shrey on adding something to our website. He has been amazingly helpful and has been getting back to me daily. I really love that my customers get alerted when an item comes back into stock. I used to email them manually. This saves time and makes sure that no one gets missed.
Oct. 17, 2023
We are happy we have found this app. The customer service team is top notch.
Oct. 2, 2023
Wonderful customer service. We updated the design of our store and Swym quickly helped us implement design changes so the app followed our new brand guide.