Swym Back in Stock Alerts

App has not worked now for over a week and we are still paying for it. Communication from developer has been terrible and I am still waiting for answers. Looking it other reviews it looks like others are having the same issue.

I would normally give this app a 4/5 but lately it's failed to load on my stores admin, making it totally useless. If It continues to not load over the next week, I'll delete it for good. If the issue gets fixed and stays fixed, then I'll change my rating.

This product was great. But it now charges, and the system continues to have errors loading the app from Shopify often.

It was a pretty good app, but now it's paid only. The entry level plan costs almost as much as Shopify itself.

Srihari and the team were able to resolve the issue efficiently and provided outstanding support throughout the process. Their assistance was greatly appreciated, and it’s reassuring to know that we’ll be in safe hands should any future issues arise.

Amazing Support Experience with Vijaya I had some confusion around our Back in Stock setup, and Vijaya went above and beyond to help me. She quickly identified the issue, explained it in a very clear way, and guided me step by step until everything was resolved. She even reassured me on how to manage old app code and made sure our new Swym button was set up correctly. Her patience, clear communication, and deep product knowledge really stood out. Thanks to her, we now have full confidence in our setup. Excellent support — thank you, Vijaya!

I love the app and also on the way to download the wishlist app as well. Customer Service is definitely one of a kind, very fast, quick and easy to work with. Love the App and Team!!!!!!!!!

Update: This issue seems to finally be resolved (within a few hours of posting a review). Once we've had a chance to test it in a real-case scenario with a multi-sku restock we will update our review. We've been using this app for several years. It has been great...until recently. For some reason the app now requires a wait of several hours before the inventory numbers sync and "stick" between Shopify and the app's system and results in the BIS alerts not being sent when triggered manually. This causes multiple issues and prevents us from really using the app (that we are paying a pretty hefty fee for!) to its full potential. It makes it extremely difficult to time promotions, etc that are related to restock events. We have been in contact with the developers about this issue for the last 6 weeks. They have finally acknowledged that the issue exists, but have still not been able to resolve it. We've spent countless hours trying to get to the bottom of the issue and create work-arounds for a service we're paying the app to do. If they are not able to resolve soon we will be exploring other options.

More than 5k people signed up for restock alerts, the app didn't send a single email... nothing to add.

Great app, customer support is responsive to questions. Overall we have been happy with it!

I've only just started to use this app and so far I'm really impressed. However, i am even MORE impressed with the high-level customer support and how quick the team are at responding and providing support. This app was used primarily as a waitlist feature, and with team member Dash's endless support, it's actually really easy to use and seamless. Takes a little getting used to but once you get it, it's so easy.

Many Thanks Leandra! - Great Plugin und perfect support from your side. Best

This app has worked very well for us and has led to many sales when an item comes back in stock. Their support team is very responsive if an issue ever arises.

This app worked well for me. It did everything I wanted it to. Adding the "Notify Me" button to my products was simple. My only criticism is that the interface to get reports or to make changes to notifications is clunky and not user-friendly. It took an hour on their chat to get a notification message updated. Other than that, everything works great.

I recommend! Excellent customer service. The team responded quickly whenever I needed help setting up the integration.

The Swym team is absolutely amazing and super attentive! They helped us set up the SMS back-in-stock alerts when we were running into a glitch with our SMS provider. Top notch work!

Great app, solid customer service.

Good app, customisation is limited but the support team is great on helping making adjustments if needed.

Very good customer support for queries and imports. System is easier to use on the whole than alternatives. Great reporting and analytics available. There are a few things which rely on their hard coding still, hence great customer service being so valuable. Thanks!

It works; a couple of customers have used the back-in-stock notification already. I couldn't get the stock button on to our store, so I logged a request, which was sorted within a couple of days. Great customer service and app so far.