WA Chat & Abandoned Cart
Improve Sales via WA Cart Recovery Messages with Wati
Rating
3.5
feedback
113
chart
#789
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
3%
-
Less than a month
5%
-
Less than a year
31%
-
More than a year
7%
Reviews Summary
The reviews for the WATI Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's effectiveness in streamlining customer communication, enhancing customer engagement, and providing useful features like WhatsApp automation, broadcast messages, and chatbots. Users appreciate the integration with Shopify and the support team's responsiveness in assisting with queries and setup. On the other hand, negative themes include poor customer support, issues with app functionality such as connecting catalogs, overpricing, and difficulties in canceling subscriptions or getting refunds. Some users also mentioned security concerns and challenges in using certain features like chatbots and templates.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
I’ve had a great experience using Wati. The platform is smooth, easy to use, and very reliable. Customer support is quick and helpful whenever I need anything. Overall, it has made my communication workflow much easier. Highly recommended!
Dec. 1, 2025
Worst app! Very hard to set up. And the worst part is, you can't remove/deregister your business, and you are now stuck as you can't use any other app. I'm too frustrated, more than 6 hours trying to deregister my number, and it's still linked.
Hi there, We're sorry to hear about the trouble you faced with setup and deregistration. This isn’t the experience we want for our users. Can you please reach out to me at [email protected] and share more details on your experience? I'll be happy to assist you with the issue right away. Thank you! - Shirish, from Wati
Nov. 6, 2025
The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI. I hope we get our money back or someone could atleast come on a call and help us set things us. Anyway, can't recommend an app with such poor support
Hi there, We're so sorry to hear you didn't have a great experience with Wati. This is not what we want our users to go through. If you can provide more details about your experience, I would be happy to look into it and help you out. Here's my personal email: [email protected]. Looking forward to hearing from you. - Parth from Wati
Oct. 27, 2025
We’ve been using Wati with Shopify for our brand Koi Water Hyderabad, and it’s been a complete game-changer for our customer communication and sales process. We use Wati’s WhatsApp API to handle order updates, automate responses, and run sales campaigns directly from WhatsApp. The integration with Shopify makes it super easy to track and message customers right after checkout, and the automation saves us hours every day. The broadcast and chatbot features are excellent — we use them to promote new koi food offers, send reminders, and answer product queries instantly. The dashboard is clean, and the support team is very responsive and helpful whenever we need assistance. Highly recommended for any eCommerce brand that wants to improve customer engagement and boost conversions through WhatsApp. Wati has become a core part of our customer service and marketing at Koi Water Hyderabad!
Hi there, Thanks a lot for the kind words, and we are ecstatic that you had a great experience with Wati. We hope you continue to have a great experienc,e and feel free to reach out to us for anything. Cheering for you, Team Wati
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