WA Chat & Abandoned Cart
Improve Sales via WA Cart Recovery Messages with Wati
Rating
3.6
feedback
113
chart
#812
All reviews
Review RSS Feed
Dec. 1, 2025
Worst app! Very hard to set up. And the worst part is, you can't remove/deregister your business, and you are now stuck as you can't use any other app. I'm too frustrated, more than 6 hours trying to deregister my number, and it's still linked.
Hi there, We're sorry to hear about the trouble you faced with setup and deregistration. This isn’t the experience we want for our users. Can you please reach out to me at [email protected] and share more details on your experience? I'll be happy to assist you with the issue right away. Thank you! - Shirish, from Wati
Nov. 6, 2025
The app has no support system in place, it's just emails giving you useless updates. We unfortunately subscribed to the annual plan and it's been a very bad experience using WATI. I hope we get our money back or someone could atleast come on a call and help us set things us. Anyway, can't recommend an app with such poor support
Hi there, We're so sorry to hear you didn't have a great experience with Wati. This is not what we want our users to go through. If you can provide more details about your experience, I would be happy to look into it and help you out. Here's my personal email: [email protected]. Looking forward to hearing from you. - Parth from Wati
Oct. 10, 2025
0 customer support
Using app
9 days
Total reviews
4
Average rating
1.5
Hi there, We're so sorry to hear you didn't have a great experience with Wati. This is not what we want our users to go through. If you can provide more details about your experience, I would be happy to look into it and help you out. Here's my personal email: [email protected]. Looking forward to hearing from you. - Parth from Wati
Oct. 6, 2025
i could not connect the catalog. there is no support. i have spent the whole day
Hi there, We're so sorry to hear you didn't have a great experience with Wati. This is not what we want our users to go through. I would be happy to look into it and help you out to get your catalog synced to Wati. Here's my personal email: [email protected]. Looking forward to hearing from you. - Parth from Wati
Aug. 12, 2025
app not even not opening
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.
June 21, 2025
DONT SUBSCRIBE TO WATI !! This wati is misleading WhatsApp and should not be in Shopify AT ALL. First it is not working at all, I could not upload the contact list even after following the instructions carefully. That’s mean I lost my messages credits beside the subscription!! Secondly, there is no technical support and will have to only deal with useless chatpot. Even after sending them e-mail no human support. I don’t think it is real and don’t recommend it
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.
May 31, 2025
PATHETIC APP and SUPPORT. App isnt working for last 2 months and no way to contact support. Money is being deducted every month. Hope the devs see this and get back
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.
Feb. 8, 2025
One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support
Jan. 17, 2025
if youd like the rest of your day to be an absolute headache, WATI is for you! theyll make you sign out of whatsapp on your phone and login through another portal. youll then have no access to whatsapp on your phone at all. if you change the number to another number, youll still have no access to your original whatsapp account. ive been locked out of my profile all day now, not a single message has been responded to. the integrate STILL doesnt even work. upon trying to delete your WATI account youll find that theyve made this IMPOSSIBLE, trying to lock you in for the 7 day trial to force you to make payments. upon contacting them to delete your account youll have no response. AWEFUL AWEFUL AWEFUL. Im still trying to DELETE this terrible application and return my whatsapp profile to normal.
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.
Dec. 26, 2024
STAY AWAY FROM WATI. SCAM AND NOT SECURE - WILL DESTROY YOUR BUSINESS WATI is the worst platform we’ve ever dealt with. We are a business based in Iraq, and their incompetence has caused us nothing but damage. Our account was hacked, and someone sent thousands of spam messages to Indonesia – a country we don’t even operate in! Our inbox is now full of garbage messages in a language we can’t read, and their system is so insecure that the hacker has been able to keep draining our credits, which we paid for. As if that wasn’t enough, WATI’s negligence got our WhatsApp Business account suspended for violating WhatsApp’s terms of service. So now we’ve lost our money, our main communication channel, and countless hours trying to fix the chaos they created. And where is WATI’s support team? Completely unresponsive. They’ve ignored every email we’ve sent. It’s like they don’t care at all that their shoddy platform has destroyed our operations. Every single day that this issue isn’t resolved, our business takes another hit. WATI is not just unreliable – they’re a liability. Their platform is unsafe, their support is non-existent, and their impact on our business has been catastrophic. Save yourself the trouble and stay far away from WATI. They don’t deserve a single penny from anyone.
Sept. 17, 2024
Dear Team I was just testing your app within trial period and you have charged me 4.90 $ . Please issue my refund. And sorry to say i did not received support and felt this tool is expensive
Hi. We're looking into it. Kindly send an email to [email protected] so that we can get it resolved quickly.
Aug. 16, 2024
Terrible customer service from the company. So difficult to speak to a customer service person who can actually help. Have charged me for 2 months for order card and abandoned cart confirmation. But not sent messages and restricted by access to dashboard.