Wati: WA Cart Recovery & AI
The reviews for the WATI Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of integration with Shopify, automation features for order updates and customer communication, and the effectiveness of WhatsApp marketing campaigns. Users appreciate the time-saving benefits and increased customer engagement provided by the app. On the other hand, negative reviews mention issues with customer support, billing problems, pricing changes after the trial period, and difficulties in setting up and using the app. Some users also expressed frustration with the lack of response from the support team and technical issues like app not opening or connectivity problems.
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we have been using wati with our multiple shopify store mainly for whatsapp communication and automation overall the experience has been quite good. The shopify integration was fairly easy to set up and it has helped us automate a lot of the messages that we previously had to handle manually. The biggest benefit for us is being able to keep customers updated on their orders through whatsapp without someone having to manually message every customer and with shopify we just have to mark order as fullfill and after adding tracking details using wati its automatically shared with the customer which reduces a lot of our work. we have been happy with it so far and would recommend it to other shopify businesses.
As soon as you need customer service, they disappear List a certain price on their price list, and after the trial period they increase the price by 2 or 3 times. They will tell you to pay and that they will take care of the problem and after you pay they just disappear. I have never encountered such poor service. I do not recommend to anyone!
Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.
You cant do campaign message in Growth plan and customer service keep saying that it is due to the change in policy. After a yearly subscription i have come back to the monthly and have to find the alternate if there is no support or call form WATI team as usual. I am simply looking for refund instead of more suffer.
Hi NATICA team, Thank you for taking the time to share this, and I'm sorry to hear about the frustration around campaign messaging on the Growth plan and the support experience that followed. I'd like to personally look into what happened with your subscription and the refund request. Could you please reach out to me directly at [email protected]? I'll make sure your case gets the attention it deserves and that we find the right resolution for you. Looking forward to hearing from you and turning this around. Regards, Shirish, from Wati
WATI has been very helpful for managing our WhatsApp customer communication directly from Shopify. The platform is easy to use, and the automation features help us respond to customers more efficiently. Their support team is also responsive and willing to help whenever we have questions. Overall, it’s a useful tool for improving customer engagement and sales follow-up.
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