Wati: AI Chat & Abandoned Cart
The reviews for this Shopify App are quite mixed. On the positive side, many users have reported an increase in sales, streamlined data management, and improved customer engagement through features like automated order confirmations and abandoned cart recovery. The integration with Facebook ads and WhatsApp messaging has been highlighted as a strong point. However, on the negative side, there are complaints about poor customer support, difficulty in setting up the app, lack of responsiveness from the support team, and issues with accessing certain features like the console. Some users have also expressed frustration with hidden charges, lack of support for disconnecting, and technical difficulties.
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Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.
You cant do campaign message in Growth plan and customer service keep saying that it is due to the change in policy. After a yearly subscription i have come back to the monthly and have to find the alternate if there is no support or call form WATI team as usual. I am simply looking for refund instead of more suffer.
WATI has been very helpful for managing our WhatsApp customer communication directly from Shopify. The platform is easy to use, and the automation features help us respond to customers more efficiently. Their support team is also responsive and willing to help whenever we have questions. Overall, it’s a useful tool for improving customer engagement and sales follow-up.
Good experience with this integration - did see an uptick in sales with it.
Wati has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. The best feature is that it integrates with Facebook ads to send WhatsApp messages.
Hi there, Thank you so much for the wonderful review! We're thrilled to hear Wati's AI agent has been helping your customers find the right products quickly and smoothly. The Facebook ads to WhatsApp integration is one of our favourites too, so it's great to know it's driving real value for you. Thanks for being part of the Wati community! We're always here if you need any assistance 💚 - Team Wati
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