Wati: AI Chat & Abandoned Cart
The reviews for this Shopify App are quite mixed. On the positive side, many users have reported an increase in sales, streamlined data management, and improved customer engagement through features like automated order confirmations and abandoned cart recovery. The integration with Facebook ads and WhatsApp messaging has been highlighted as a strong point. However, on the negative side, there are complaints about poor customer support, difficulty in setting up the app, lack of responsiveness from the support team, and issues with accessing certain features like the console. Some users have also expressed frustration with hidden charges, lack of support for disconnecting, and technical difficulties.
Review RSS feed
Good experience with this integration - did see an uptick in sales with it.
Wati has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. The best feature is that it integrates with Facebook ads to send WhatsApp messages.
Hi there, Thank you so much for the wonderful review! We're thrilled to hear Wati's AI agent has been helping your customers find the right products quickly and smoothly. The Facebook ads to WhatsApp integration is one of our favourites too, so it's great to know it's driving real value for you. Thanks for being part of the Wati community! We're always here if you need any assistance 💚 - Team Wati
i wanna disconnect plz
Hi there, We're sorry to hear that you want to disconnect. Could you please reach out to me at [email protected] and let me know what went wrong? I'd like to assist you get the best resolution and address all your concerns. Looking forward to hearing from you. - Shirish, from Wati
Never recommend with them, worst support, Almost taking charges around lack still hidden charges. Trial Period for just 7 days, rather to use Kwik at least have better support, faster resolution.
Hi there, We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d like to better understand the concerns you’ve faced and work towards resolving them as quickly as possible. Could you please reach out to us at [email protected]? I’ll personally ensure your case is looked into with priority. Thank you for bringing this to our attention. We’d truly value the opportunity to make this right. - Shirish, from Wati
Some features of the app works but help is non existent they dont respond and when they do it is to ask for generic pics at 2am in the morning when no one is up and then it goes on. Ive been waiting days with no help. Extremley poor service and support. If i could give 0 stars i would
Hi there, We’re really sorry to hear about your experience and the delay in support. This is certainly not the level of service we aim to provide. We understand how frustrating it can be to wait for assistance, especially when you’re trying to resolve something important. We’d genuinely like to make this right for you. Could you please reach out to me directly at [email protected]? I’ll personally ensure your issue is looked into and resolved as quickly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. - Shirish, from Wati
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.