Wati: AI Chat & Abandoned Cart
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's effectiveness in managing order confirmations, abandoned carts, and customer segmentation. They also mention that the app has helped them recover revenue and increase conversions. Additionally, users find the dashboard easy to access and the WhatsApp marketing tools highly effective. However, on the negative side, some users complain about the lack of customer support, difficulty in setting up the app, and issues with accessing certain features like the catalog. There are also concerns about hidden charges, poor response times, and technical issues that users have faced.
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Good experience with this integration - did see an uptick in sales with it.
Wati has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. The best feature is that it integrates with Facebook ads to send WhatsApp messages.
Hi there, Thank you so much for the wonderful review! We're thrilled to hear Wati's AI agent has been helping your customers find the right products quickly and smoothly. The Facebook ads to WhatsApp integration is one of our favourites too, so it's great to know it's driving real value for you. Thanks for being part of the Wati community! We're always here if you need any assistance 💚 - Team Wati
i wanna disconnect plz
Hi there, We're sorry to hear that you want to disconnect. Could you please reach out to me at [email protected] and let me know what went wrong? I'd like to assist you get the best resolution and address all your concerns. Looking forward to hearing from you. - Shirish, from Wati
Never recommend with them, worst support, Almost taking charges around lack still hidden charges. Trial Period for just 7 days, rather to use Kwik at least have better support, faster resolution.
Hi there, We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d like to better understand the concerns you’ve faced and work towards resolving them as quickly as possible. Could you please reach out to us at [email protected]? I’ll personally ensure your case is looked into with priority. Thank you for bringing this to our attention. We’d truly value the opportunity to make this right. - Shirish, from Wati
Some features of the app works but help is non existent they dont respond and when they do it is to ask for generic pics at 2am in the morning when no one is up and then it goes on. Ive been waiting days with no help. Extremley poor service and support. If i could give 0 stars i would
Hi there, We’re really sorry to hear about your experience and the delay in support. This is certainly not the level of service we aim to provide. We understand how frustrating it can be to wait for assistance, especially when you’re trying to resolve something important. We’d genuinely like to make this right for you. Could you please reach out to me directly at [email protected]? I’ll personally ensure your issue is looked into and resolved as quickly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. - Shirish, from Wati
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