Wati: WA Chat & Abandoned Cart
Improve Sales via WA Cart Recovery Messages with Wati
Rating
3.8
feedback
124
chart
#4,325
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
6%
-
Less than a month
9%
-
Less than a year
34%
-
More than a year
9%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's effectiveness in managing order confirmations, abandoned carts, and customer segmentation. They also mention that the app has helped them recover revenue and increase conversions. Additionally, users find the dashboard easy to access and the WhatsApp marketing tools highly effective. However, on the negative side, some users complain about the lack of customer support, difficulty in setting up the app, and issues with accessing certain features like the catalog. There are also concerns about hidden charges, poor response times, and technical issues that users have faced.
Highlights
Review RSS Feed
All reviews
April 7, 2026
Never recommend with them, worst support, Almost taking charges around lack still hidden charges. Trial Period for just 7 days, rather to use Kwik at least have better support, faster resolution.
Hi there, We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d like to better understand the concerns you’ve faced and work towards resolving them as quickly as possible. Could you please reach out to us at [email protected]? I’ll personally ensure your case is looked into with priority. Thank you for bringing this to our attention. We’d truly value the opportunity to make this right. - Shirish, from Wati
March 22, 2026
Some features of the app works but help is non existent they dont respond and when they do it is to ask for generic pics at 2am in the morning when no one is up and then it goes on. Ive been waiting days with no help. Extremley poor service and support. If i could give 0 stars i would
Hi there, Hi there, We’re really sorry to hear about your experience and the delay in support. This is certainly not the level of service we aim to provide. We understand how frustrating it can be to wait for assistance, especially when you’re trying to resolve something important. We’d genuinely like to make this right for you. Could you please reach out to me directly at [email protected]? I’ll personally ensure your issue is looked into and resolved as quickly as possible. Thank you for your patience, and we truly appreciate you bringing this to our attention. - Shirish, from Wati
Feb. 24, 2026
On the backend, data management is finally simple. Customer segmentation, which used to feel overwhelming, is now clear and easy to handle. WATI also streamlined our order confirmations, so we’re no longer chasing manual follow-ups. Most importantly, it helped us recover revenue we were losing from abandoned carts, and we saw the lift in conversions almost immediately.
Hi there, Thank you for the amazing review! We’re glad to hear WATI has simplified your data management and segmentation, while also driving real results with order automation and abandoned cart recovery. It’s great to know you’re seeing a quick impact on conversions. We’re always here if you need anything further! Thank you for the amazing review! We’re glad to hear WATI has simplified your data management and segmentation, while also driving real results with order automation and abandoned cart recovery. It’s great to know you’re seeing a quick impact on conversions. We’re always here if you need anything further! 💚 Team Wati
Feb. 10, 2026
WATI stopped us from leaving money on the table with abandoned carts. The lift in conversions was visible right away. It also sorted out our order confirmations, so we aren't chasing manual tasks anymore. On the backend, the data management is finally simple—segmenting customers used to feel overwhelming, but now it’s just structured and easy.
Hi there, Thank you for the 5-star review! We’re glad to hear WATI is helping you recover abandoned carts, boost conversions, and simplify your workflows. Appreciate you sharing your experience. We are excited to keep supporting your growth! 🚀 - Team Wati
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