Wati: WA Cart Recovery & AI
The reviews for the Shopify App WATI are mixed, with both positive and negative feedback from users. Positive aspects include the app's effectiveness in managing WhatsApp customer communication, improving customer engagement, increasing sales, and streamlining order confirmations. Users appreciate the automation features, ease of use, and responsive support team. On the other hand, negative reviews highlight issues such as unresolved billing problems, lack of campaign messaging in certain plans, poor customer support, difficulty in setup, and concerns about hidden charges. Some users also mentioned challenges with app functionality, lack of support, and frustration with the registration process.
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Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on Wati's gateway. Support won't lift the block despite repeated escalation. Now the mobile app itself has stopped working, completely halting my business on WhatsApp. Very disappointing for a paid plan with this much impact on operations.
You cant do campaign message in Growth plan and customer service keep saying that it is due to the change in policy. After a yearly subscription i have come back to the monthly and have to find the alternate if there is no support or call form WATI team as usual. I am simply looking for refund instead of more suffer.
Hi NATICA team, Thank you for taking the time to share this, and I'm sorry to hear about the frustration around campaign messaging on the Growth plan and the support experience that followed. I'd like to personally look into what happened with your subscription and the refund request. Could you please reach out to me directly at [email protected]? I'll make sure your case gets the attention it deserves and that we find the right resolution for you. Looking forward to hearing from you and turning this around. Regards, Shirish, from Wati
WATI has been very helpful for managing our WhatsApp customer communication directly from Shopify. The platform is easy to use, and the automation features help us respond to customers more efficiently. Their support team is also responsive and willing to help whenever we have questions. Overall, it’s a useful tool for improving customer engagement and sales follow-up.
Good experience with this integration - did see an uptick in sales with it.
Wati has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. The best feature is that it integrates with Facebook ads to send WhatsApp messages.
Hi there, Thank you so much for the wonderful review! We're thrilled to hear Wati's AI agent has been helping your customers find the right products quickly and smoothly. The Facebook ads to WhatsApp integration is one of our favourites too, so it's great to know it's driving real value for you. Thanks for being part of the Wati community! We're always here if you need any assistance 💚 - Team Wati
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