Wati: WA Cart Recovery & AI

Recover carts and increase sales with AI-powered WhatsApp chat

Rating

3.7

Feedback

111

Reviews

Chart

#936

Shopify

All reviews

Rating breakdown

5 51% (57 ratings) 4 5% (6 ratings) 3 1% (1 ratings) 2 0% (0 ratings) 1 18% (20 ratings)

Reviews with text

98% (82)

Review RSS feed

3 / 5 Share

July 2, 2026

You cant do campaign message in Growth plan and customer service keep saying that it is due to the change in policy. After a yearly subscription i have come back to the monthly and have to find the alternate if there is no support or call form WATI team as usual. I am simply looking for refund instead of more suffer.

Store Using app Total reviews Average rating

NATICA Over 1 year 2 4.0

Developer Reply

Hi NATICA team, Thank you for taking the time to share this, and I'm sorry to hear about the frustration around campaign messaging on the Growth plan and the support experience that followed. I'd like to personally look into what happened with your subscription and the refund request. Could you please reach out to me directly at [email protected]? I'll make sure your case gets the attention it deserves and that we find the right resolution for you. Looking forward to hearing from you and turning this around. Regards, Shirish, from Wati

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